Healthcare: Managing the information flow from wearables and remote monitoring devices
With broader use of wearables, routine monitoring of even asymptomatic high-risk groups such as the elderly may become the norm, allowing earlier intervention and improved outcomes.
THE SMART MONEY: Decoupling financial services for cross-departmental big data integration
Monetizing data while complying with regulations in finance is increasingly dependent on the ability to decouple the enterprise—across departments, business lines, and individual services.
How to pull your KM program up by the bootstraps
What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business
Looking to the Future of Knowledge Management: 2020 Insight
Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge management solutions and services to deliver more timely and targeted insights to users when and where they need it.
Turning big data into big content: business process management is resurging with robotics process automation
Big data—once deemed essential to capitalizing on data-driven processes—is now viewed only as useful as the meaningful content produced from it.
Research@KMWorld: KM survey examines today's contact center challenges
Being able to access critical information is ranked as one of the greatest problems for contact centers
Unified communications and KM are finally collaborating
The trend is now toward unified communications as a service (UCaaS), with a cloud model that allows for quick and flexible deployment. Ideally suited for a dispersed workforce, UCaaS accounts for slightly less than half of the global $52 billion unified communications market.
The 2019 KMWorld Readers’ Choice Awards Winners
With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.
Taking content management to the next level - KMW Webcasts KMWorld Live
More than 80% of business information is locked in unstructured content. Even in the age of "digital transformation," much of this information originates from analog formats where structure can vary greatly. AI and machine learning can monitor and analyze large amounts of data, freeing up knowledge workers to focus on value-added tasks.
Transforming CX and support - KMW Webcasts KMWorld Live
The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.
Analytics in the IoT public sector: Perfecting with computer vision
Since governmental entities aren't burdened by the financial constraints of private organizations, they have considerably greater liberty to devise new use cases for increasing the efficacy and efficiency of advanced analytics.
Focus on Text analytics “Human and Machine Intelligence: Building The Future Of Text Analytics”
We believe that together, Deep Learning and semantics have a significant role in the future of text analytics. For transforming unstructured content into usable data, we recommend a synergistic approach through a consistent API that addresses concerns over change management and future-proofing existing workflows. By leveraging the best of machine learning and organisational standards, there's a bright future ahead for text analytics in the STEM domain.
Why the Digital Employee Experience Matters (Video)
Step Two principal consultant Rebecca Rodgers defines the digital employee experience (DEX) as a lesser-known and undervalued cousin to the user/customer experience model and explains why it matters in this clip from KMWorld 2018.
How to search Twitter
The search features available in the Twitter search box are quite extensive and include Boolean, special terms or "field" qualifiers such as hashtags, and even qualifiers reflecting the nature of the content or "sentiment"
KMWorld Trend-Setting Products of 2019
The offerings on our list of 2019 KMWorld Trend-Setting Products result from both radical innovation and continuous evolution. Some solutions break new ground with inventive use of technology while others take existing capabilities and continue to refine them to meet emerging requirements.
How to search Instagram
Instagram itself has the barest of search capabilities, but there is a solution
How to search Facebook
In-depth searching of Facebook isn't necessarily easy, but it can be well worth the effort.
How to search LinkedIn
In searching for whatever type of information you need, there are three reasons why LinkedIn searching is easier and, in some ways, more effective than on other social networking sites
Information governance: Managing complexity
The global market for information governance is expected to grow by more than 20% per year over the next 5 years, reaching $3.62 billion by 2023.
Three trends shaping the direction of KM in 2019
Agile—a project management approach that stresses iteration, collaboration, and customer centricity—tops the list of innovations shaping KM programs.