KMWorld Readers' Choice Award Winners 2023

It borders on the incredible the speed at which KM tools, products, and services have evolved recently, creating challenges for those charged with identifying the best ones for their KM projects. We hope that our Readers' Choice winners' list will be a resource for you to choose wisely.

2023 Readers' Choice Award- Best Knowledge Graphs: Franz Inc. AllegroGraph - LLMs and Knowledge Graphs for AI in the Enterprise

Franz Inc. not only offers cutting-edge technology but also provides a suite of services for building industrial-strength Knowledge Graphs. By combining the semantic richness of AllegroGraph with the natural language processing capabilities of LLMs, organizations can unlock the full potential of their data, ensuring that AI-driven insights are grounded in facts.

The future of knowledge management: Talking to documents with generative AI

The fundamental pillars of KM—taxonomies, domain-specific data models, knowledge extraction, search, and text analytics—are as pertinent today as they ever were. Now, generative AI has rendered these constructs much more accessible to the enterprise. Its long-standing utility will be determined by surmounting models' tendencies to generate contrived, inaccurate responses while embedding them into core KM processes.

Data governance solves multiple KM challenges

Organizations are recognizing that effective data governance is ultimately more of a benefit than a burden. It increases efficiency by delivering trusted data, improves business processes, decreases data downtime, and reduces compliance risk. It also promotes data literacy throughout the enterprise.

Automate Digitization and Support Your Full Information Management Lifecycle with Award-winning Access Unify

Integrating flawlessly into your existing infrastructure, Access Unify solutions ensure a streamlined, digital-first workflow, minimizing the need for extra training or staffing.

eGain - Eliminating content, knowhow, and analytics silos, creating one trusted source for AI-infused knowledge

An end-to-end solution that unifies and orchestrates all the building blocks needed for modern, KM, infused with conversational and generative AI, the Hub eliminates content, knowhow, and analytics silos, creating one trusted source for knowledge.

Kodak Alaris - aligning customers’ existing infrastructures to their future needs

From streamlining data capture, extracting key information, and delivering the right information to the right place at the right time, scanners and software from Kodak Alaris can meet each customer's unique business needs.

Lucidworks Integrates Generative AI with Fusion to Make Search a Superpower

Lucidworks can now seamlessly integrate with any large language model (LLM) and provide the necessary guardrails to validate Generative AI responses, ground them in truth, and minimize errors such as hallucinations.

Create Superior Digital Client Experiences with M-Files Hubshare

By enabling better visibility and information control across systems, repositories and stakeholders, M-Files provides organizations with a competitive advantage as they deliver higher-quality work with lower risk.

Mindbreeze InSpire Integrates with Large Language Models to Elevate Natural Language Question Answering

Mindbreeze InSpire captures, stores, and manages data within a company, allowing companies to benefit from incorporating pre-trained models trained on vast amounts of data.

Northern Light SinglePoint Users Receive Well-Informed Answers to their Specific Market & Competitive Intelligence Questions

Northern Light, by implementing generative AI, enable users of Northern Light SinglePoint™ portals to instantly receive well-informed answers to their specific questions, drawing upon only reliable, authoritative content sources.

Simplify Enterprise Content Lifecycle Complexities with Quark Publishing Platform (QPP) NextGen

40+ years of content complexity understanding and the latest AI technology have been infused into Quark Publishing Platform (QPP) NextGen, empowering enterprises to automate each stage of the content lifecycle and effectively create, collaborate, assemble and deliver high value content -often critical for businesses in regulated industries - to support business objectives.

RightAnswers—Better Knowledge Knowledge Management Means Better Customer Support

RightAnswers gives you the flexibility to connect all available knowledge sources and deliver relevant information to your customers, contact center agents, and across the enterprise. Discover the power of connected knowledge!

JOIN US AT KMWORLD NOVEMBER 6–9, 2023 JW MARRIOTT WASHINGTON, D.C.

It's an exciting time for KM, with new technologies and new approaches sparking new opportunities. The KMWorld conference, the largest global gathering of KM thought leaders, practitioners, and authors, returns to Washington, D.C., this November.

The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management

AI reaches many different areas within organizations—marketing, customer service, legal, finance, human resources, compliance, fleet maintenance, manufacturing, sales, and other business units as well. AI touches almost every piece of an organization's structure and operations, as well as their customer-facing presence. 

AI 100 Trailblazer - Coveo AI: Helps Enterprises Achieve a Total Experience (CX + EX) Strategy

With Coveo AI, companies get a best-of-breed, industry-leading platform (Gartner, Forrester) that amplifies existing systems and technologies. They also get a platform that leverages AI as it was meant to be used - to augment our human capabilities.

AI 100 Trailblazer: Enterprise Knowledge - Leading at the Intersection of Knowledge Management and Artificial Intelligence

AI has the potential to transform how organizations do business, combining an organization's wealth of knowledge, information, and data, in all its forms, to help people make decisions, spot trends, learn, and perform in new ways. However, none of that can come to fruition without the right foundations of quality content, appropriate structure, and consistent mapping and design of relationships.

AI 100 Trailblazer: KMS Lighthouse: Pioneering the Future of AI in Knowledge Management

KMS Lighthouse has developed AI technology and automation solutions including smart routing, agent assist and auto-answer. KMS Lighthouse Automation technology saves millions per year by learning from historical free text customer engagements to streamline ticketing, email and chat for employees and customers.

AI 100 Trailblazer - Kyndi: Unlock the value in enterprise knowledge with Generative AI Answer Engine

Designed as a complete solution, Kyndi's Answer Engine combines the strengths of large language models, vector and semantic data representations, embeddings, and other novel AI techniques on the same platform, reducing the cost associated with developing, integrating, and maintaining disjointed component technologies. With Kyndi, customers have achieved 9X faster deployment compared to alternative AI solutions.

AI 100 Trailblazer: Mindbreeze—Extract Information that Matters to You

Using knowledge extraction, Mindbreeze enables key information and its meaning to be obtained and linked to previously labeled data. This revolutionary technique can transform outdated business processes and reduce timely job functions.