KMWorld Trend-Setting Products of 2020

“Knowledge is power,” goes the famous saying, and, if it’s true, then certainly more knowledge means more power.

This is the goal of knowledge management products— to arm organizations with increased power in the form of actionable insights about customers, market requirements, and evolving trends.

The COVID-19 pandemic has made it clear that knowledge management is essential. The health crisis has impacted the way organizations and individuals work, as well as how they support and communicate with customers and partners. By transforming data into information and then getting it into the hands of the right people at the right time, the resulting knowledge can be used for decisions that can make a significant impact.

Spanning a wide range of industries, leading knowledge management products allow organizations to enhance processes and choices. Whether they are tools for access to trusted and centralized information, natural language processing to distill insights from customer interactions, smarter search technology for more personalized results, AI and blockchain for supply chain agility, or knowledge graphs to better understand hidden connections, the technologies leveraged in knowledge management products are constantly growing.

To help spread the word about new and noteworthy solutions that are helping to improve organizational systems, each year KMWorld compiles a list of Trend-Setting Products. These offerings push the limits of what is possible with knowledge management. Some are mature and have evolved over many years by adding new features and capabilities, while others are newer entrants in the KM market. But whether time-tested or cutting-edge, the common theme through all is the potential value they offer to organizations by transforming information into insight.
 

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ABBYY: Digital Intelligence Solutions—Deliver understanding of how business processes are working and raise organizations’ Digital IQ to help them gain the valuable insight into their operations for impact where it matters most: customer experience, competitive advantage, visibility, and compliance.

Accenture Digital: Accenture Applied Intelligence—Combines AI with data, analytics, and automation as part of a strategic vision to scale AI and transform business—across every function and process—in order to maximize existing investments and extend new technologies.

Access Innovations: Data Harmony—Provides a customizable suite of software products designed to enhance information management and retrieval offered through core and extension modules that focus on everything from taxonomy construction to automatic indexing, database records management, information retrieval, and more.
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Accusoft: PrizmDoc Suite—Offers content manipulation APIs and UI components in multiple deployment options, plus enablement services for planning and managing, to help software engineers embed document viewing, editing, processing, and conversion into applications with ease.

Adlib Software: Adlib Platform—Provides a scalable and extensible platform that leverages AI, machine learning, and natural language processing to discover, cleanse, classify, and extract vital data from unstructured content in support of compliance, data privacy, content migration, and automation initiatives.

Adobe: Adobe Experience Cloud—An integrated suite of tools for experience creation, marketing, advertising, analytics, and commerce to help brands deliver consistent, continuous, and compelling B2C, B2B, and B2E experiences across customer touchpoints and channels and make data actionable.

Alaris, A Kodak Alaris Business: Alaris INfuse Smart Connected Scanning Solution—Offers network-connected capture that integrates directly into a line-of-business system so content can be onboarded directly into business processes and real-time acknowledgment received at the point of scanning—allowing missing forms, signatures, and other problems to be fixed immediately.

AODocs: AODocs Document Management System—Provides a single platform to create, share, and manage content—including marketing collateral, invoices, contracts, and more—supported by an intuitive user experience, robust permissions and security, integrated records and retention management, and comprehensive process automation capabilities.

ASG Technologies: ASG Data Intelligence—Helps enterprise organizations fulfill defensive and offensive data strategies by capturing and governing information supply chains that enable stakeholders to find, understand, share, and analyze trusted data, while reducing risk and improving productivity.

Astute Solutions: Astute Enterprise Software Suite—Addresses the challenges of customer engagement with AI-driven software that allows companies to provide strong CX across channels and devices, supports contact center agents with smart tools, and also delivers first-party customer data and actionable insights back to the brand.

BA Insight: BA Insight SmartHub—An AI-driven platform that delivers an internet-like, personalized, and relevant search experience by creating an integrated enterprise search environment that allows organizations to use whichever search engines they choose while connecting to the applications and data stores they selected.

Bloomfire: Bloomfire’s Knowledge Engagement Platform—Centralizes knowledge and promotes alignment so everyone has access, and can contribute, to an organization’s collective intelligence, making teams better informed, productive, and confident—no matter where, when, or how they're working.
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Cambridge Semantics: AnzoGraph DB—Offers a graph analytics database that provides a flexible data model and analytical capabilities to not only let users load diverse datasets but also perform data warehouse-style analytics, leverage graph algorithms and inferencing, and more.

CogniVision: Enterprise Search—Offers the patented, image-centric Cognitive Viewer to span the “last mile” in search by leveraging the visual processing and pattern recognition capabilities of its innate cognitive intelligence to search and locate information faster.

Coveo: Coveo Experience Intelligence Platform—Harnesses the power of cloud technology, AI, intelligent search, and recommendation technologies to unify the data an organization already has and personalize digital experiences for customers, partners, and employees while also prioritizing results based on interactions, automatically detecting user intent.

eGain: Omnichannel Customer Engagement Solutions—Power digital transformation for leading brands with cloud applications for social, mobile, web, and contact centers that enable excellence in customer experiences across digital self-service, including virtual assistance, messaging, chat, social, and email, seamlessly integrated with voice.

ELO Digital Office USA: ELO ECM Suite—Comprises ELO professional for SMEs and ELOenterprise to offer content management products to suit companies of all sizes and in every industry with a wide range of applications and additional components, modules, and interfaces to extend and enhance functionality.

EPAM: TelescopeAI Platform—Developed by EPAM, the platform uses AI-driven insights to give customers a 360-degree view of their digital operations so they can navigate tough business and transformation challenges, lower costs, and increase efficiency and productivity.

Ephesoft: Ephesoft Transact—Is a customizable data acquisition studio that uses patented machine learning technology to enable UI-based training for document classification models and is designed to handle the volume and variety of enterprise content workloads.

Epicor: DocStar ECM—Offers a browser-based enterprise content-management and process-automation platform that enables businesses to better leverage their supply chain and operational areas such as finance and human resources, resulting in lowered costs and improved operational efficiency.

Everteam, a Kyocera Group Company: Everteam—Specializes in content management and information governance using its expertise and technological innovations around AI and automatic natural language processing to help leading global companies transform information into capital and control it.

Expert System: Cogito Artificial Intelligence Platform (CIP)—Performs deep and wide analysis of unstructured datasets using AI based on full natural language understanding to organize, discover, and explore information by providing actionable insight as data emerges in order to support intelligence workflows.

Franz: AllegroGraph—Is a horizontally distributed, multi-model (document and graph), entity-event knowledge graph technology that enables businesses to extract sophisticated decision insights and predictive analytics from their complex, distributed data that are not possible with conventional databases.
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Fujitsu Computer Products of America: FUJITSU Document Scanners and Software Solutions—Delivers innovative scanning solutions and services backed by a portfolio of service and support programs to enable customers to solve critical business productivity issues and streamline operations.

Hyland Software: OnBase—A single enterprise information platform for managing content, processes, and cases, that offers a choice of solutions that all can be deployed in the cloud, extend to mobile devices, integrate with existing applications, and share the same secure foundation.

IBM: IBM Blockchain Platform—Is available as a managed service offering on IBM Cloud and as a multi-cloud offering that can be deployed in any environment—private, public or hybrid multi-cloud, or on-premise behind an organization’s firewall—to meet data residency requirements.