Instinct tells us that a world class KM program is central to customer service and support. It's the reason Knowledge Centered Support (KCS) has taken the high-tech industry by storm, and it's the reason so many leading companies are focused on superior knowledge management.

But instinct isn't enough to convince your executive team that KM is a mission-critical investment worth funding. And handwaving about reduced handle times and call deflection doesn't build up an argument for a major project. You need a compelling, credible business case - the numbers need to make sense.

Trust your instincts to attend this educational webcast and learn how to build a solid business case, including

• How to credibly estimate the dollars-and-cents return from a KM and self-service program.
• Investment considerations: what it costs to do KM right for Service and Support.
• Getting executives excited by showing how KM aligns with strategic objectives.

Author, consultant and all-around KM guru David Kay joins experts from Consona and KMWorld to put it all in perspective. Join us March 15th for this informative webcast, and learn how to build a business case for KM.

Register now for this online webinar!