Learn 10 tips on designing voice solutions with your callers in mind.  Anyone who has used an IVR understands the common frustrations: listening to never-ending menu options; having to repeat information multiple times within the application; not having the option to reach a person when needed. It seems that well-developed, intuitive, user-friendly IVR systems may be the exception rather than the norm.

The reason? Traditionally, organizations employing IVRs and other voice applications have been forced to balance between managing business costs and driving customer satisfaction. So, how can you delight callers with world-class customer service while, at the same time, leveraging the business benefits of voice automation? Join Angel to learn more about the Caller Bill of Rights and how to put your callers first.

What Attendees will learn:

• Insights on how to create a world-class customer focused voice solution.
• Top 10 list of “caller rights” for a well-designed IVR application.
• Best practice examples that Angel has used with its Fortune 500 clients.

Who should attend?

• Call Center professionals looking to implement new IVR applications.
• Business executives looking to assess the effectiveness of their current automation.
• And, VUI designers who create IVR applications.