Original Broadcast: October 15, 2013
Join us for this one-hour webinar, "6 Things to Know about ECM", where you'll learn how to transform your manual, error-prone business processes while saving time and money; hear how to address the challenge of rolling out an ECM solution to an entire organization; and scope your next content management project to ensure alignment with your business process -- and the business owners who use them.
Sponsored by Hyland Software
Original Broadcast: September 10, 2013
We'll examine the options and opportunities for ECM and Web content management. Our expert speaker will guide you through the decision process. You will walk away knowing why the move toward hybrid cloud for most every enterprise is inevitable, which content-enabled applications are perfectly suited to hybrid cloud deployments, why the marriage of open source and hybrid cloud may provide your enterprise the best overall value, and key considerations for evaluating next generation content management systems in the cloud.
Sponsored by Rivet Logic
Original Broadcast: September 05, 2013
Join Nate Treloar from RAMP on September 5 for an insightful conversation on how to best incorporate video as a true "first class citizen" in your company's content and communication practices. This webinar will address the newest approaches for the implementation of video to ensure end user adoption is on the rise in your organization, and the true value of your video content is realized.
Sponsored by RAMP
Original Broadcast: August 28, 2013
Join Jive Software and a leading consumer brand for an interactive webcast about how one company used a social platform to transformed an external customer support community into an extension of its support team. See how social features are used by a best-in-class company (both internally and externally) to help reps deliver better customer support and create brand advocates among customers.
Sponsored by Jive Software
Original Broadcast: August 22, 2013
No matter where your knowledge resides -- knowledgebases, CRM systems (Salesforce, Seibel, etc.), community platforms (Lithium, Jive, etc.), CMS platforms (SharePoint, Sitecore, etc.), email (Exchange, Lotus Notes, etc.), Social Media, and more -- we'll show you how to bring it all together and present it, in context.
Sponsored by Coveo
Original Broadcast: July 30, 2013
Expect to walk away knowing the following: how to deliver a consistent experience across all online digital channels; understanding your users and their behavior for proper engagement; how to engage your customer at different stages with targeted content to increase conversion and customer loyalty; and how a Web content and experience management solution can effectively target content by knowing how, when, and where to serve any given user.
Sponsored by Crafter Software and Alfresco
Original Broadcast: June 25, 2013
Moving content management to a cloud environment can be a little intimidating -- at first. Even an "in-house" cloud might be a little scary. But in today's "big data" environment, consider the opportunities: Lower storage demands; easier IT implementation; quicker return on investment; fewer resource costs... we could go on, but that would be a spoiler for this next KMWorld live, interactive Web event.
Sponsored by SpringCM and Rivet Logic
Original Broadcast: June 18, 2013
In this practical "how-to" webinar, document capture analyst Harvey Spencer will skip the cloudy, big-data lexicon and get into tangible, near-term ways to leverage existing processes to assist in getting faster, more efficient access to information. Following Harvey, Parascript will demonstrate its new capture solution, with a broad ability to classify and extract content from a multitude of data types, including handwriting.
Sponsored by Parascript
Original Broadcast: June 11, 2013
In terms of risk control and e-discovery, the ability to find the necessary content in the event of a litigation is a life saver. In terms of value creation, finding information you need to make decisions is a no-brainer. And to do both of those things, you need to have firm control over your information assets, and the ability to analyze what they are, where they are and what they mean. So... management, analytics and collaboration are forever intertwined. In the next KMWorld roundtable, we will take turns addressing each of these components - information management, risk control and value creation - with a panel drawn from the best of the "information universe" who each has a unique perspective to share
Sponsored by kCura, Code 42 Software and Content Analyst Company
Original Broadcast: June 04, 2013
Business content is a tricky thing. The various formats, unusual terms and contexts, paper-to-digital conversion have all conspired to make business process improvement a difficult and thorny problem. We'll discuss the solutions that can smooth the way to better business performance by solving the initial problem: how to make the document easier to use.
Sponsored by Snowbound Software
Original Broadcast: May 23, 2013
An upgrade to SharePoint 2010 or 2013 is an opportunity to increase user adoption and improve sharing and collaboration. But increased use also means a significant spike in content leading to performance strains, expensive storage and back-up delays. Can your current SharePoint infrastructure handle the use and growth that will come with the new SharePoint version?
Sponsored by Metalogix
Original Broadcast: April 23, 2013
The popularity of Apple's Siri technology has placed a spotlight on the growing demand for Virtual Agent technology in a corporate setting. More than ever, modern consumers are demanding the power to serve themselves when they have a question, be it on a corporate web-site, facebook fanpage or on their mobile device. In this informative webinar, find out how Siri-like Virtual Agents are transforming customer service by addressing some of the biggest problems faced by service executives.
Sponsored by IntelliResponse
Original Broadcast: April 09, 2013
Join us and you will learn: What are the work rules and specific business cases to move to the cloud? What impact has "third-generation" file sharing (Dropbox, etc) had on content collaboration? What specifically do new versions of SharePoint do to empower content and document collaboration? And what advantages will they bring your organization?
Sponsored by Metalogix
Original Broadcast: March 12, 2013
In this webinar, KMWorld publisher Andy Moore will moderate a panel discussion examining how modernizing internal business processes impacts the customer experience to drive growth. Panelists from two very different industries will illustrate the importance of this common goal. Webinar attendees will learn how to think "from the outside in" in using internal processes to maximize the customer experience; rapidly deploy process improvements, and iterate over time, without negatively impacting existing systems; and effectively leverage social computing and mobile apps in a work context to drive real business value.
Sponsored by Appian
Original Broadcast: February 26, 2013
Learn how companies are beginning to step up to big data analytics in order to take advantage of ALL their data, no matter where -- or how -- it resides. We'll also look at empowering the entire information lifecycle, how the "infomediaries" gain business advantages, and why traditional search engines have not been able to keep up.
Sponsored by Content Analyst Company, LLC
Original Broadcast: February 12, 2013
Join us and you will learn the balance of policy versus technology in today's active and distributed workplace, migration and content consolidation to SharePoint, how to provide mobile access while at the same time meeting corporate compliance, and the value that SharePoint brings to the new evolving mobile workforce.
Sponsored by Accellion and Metalogix
Original Broadcast: January 29, 2013
Join us for this special one-hour on-demand Web event to learn about the many "behind-the-scenes" possibilities that can help unify your business message and simplify the delivery of that message across multiple channels. Customer support that is empowered by KM can provide immaculate customer support, 24/7, across multiple channels. The trick is learning how to use it, and apply it. Learn how it all comes together.
Sponsored by IntelliResponse
Original Broadcast: December 18, 2012
During this special one-hour web event, IBM and Forrester will share the results of a recent Forrester Research "Total Economic Impact" (TEI) study of a major IBM client currently engaged in Multichannel Capture on a large scale. This review will focus closely on the customer's return on investment (ROI) calculations, and include quantitative evidence of the enduring value of Multichannel Capture.
Sponsored by IBM
Original Broadcast: December 11, 2012
The ability to quickly analyze big data has a central impact on many mission-critical functions: risk calculation... price optimization... customer experience... social learning... It's hard to imagine any forward-looking company that is not considering its big data strategy, regardless of actual data volume.
Sponsored by SAS