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  Table of Contents
Breaking News Industry Watch Inside KMWorld KM In Practice
Quote of the Week
If knowledge can create problems, it is not through ignorance that we can solve them. — Isaac Asimov
  Breaking News

Salesforce.com gets a boost from Coveo

Advanced enterprise indexing

Coveo has announced a deeply embedded solution for Salesforce.com. Coveo for Salesforce allows users and administrators to start gaining the most relevant insight from diverse sources such...

Continue Here: http://www.kmworld.com/Articles/News/News/Salesforce.com-gets-a-boost-from-Coveo-84858.aspx

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OpenText for the legal market

Combining OpenText Tempo with eDOCS DM

OpenText has launched Tempo Express, a new vertical offering for legal professionals. The company explains Tempo Express blends the information access capabilities of eDOCS DM with OpenText Tempo, which...

Continue Here: http://www.kmworld.com/Articles/News/News/OpenText-for-the-legal-market-84802.aspx

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  Industry Watch

Kenexa Learning Suite 3.0 provides social networking, collaboration and knowledge sharing capabilities

Kenexa has introduced Learning Suite 3.0, which the company claims incorporates the first enterprise-grade social learning management system (LMS). The social features include complete networking, collaboration and knowledge sharing...

Continue Here: http://www.kmworld.com/Articles/News/Industry-Watch/Kenexa-Learning-Suite-3.0-provides-social-networking-collaboration-and-knowledge-sharing-capabilities-84839.aspx

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  Inside KMWorld

Surveys continue to show weaknesses in federal records management

"Following a presidential memo, the National Archives prepares a new records management directive that requires each agency to designate a senior official to supervise an evaluation of the agency's records management program..."

Does it surprise you that many federal agency employees still manage their documents by printing them out and placing them in filing cabinets?

Several years ago, it was that antiquated practice...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Surveys-continue-to-show-weaknesses-in-federal-records-management-84536.aspx

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  KM In Practice

Enhancing customer engagement … and revenue

To enhance its website experience, Cars.com, an online car shopping destination, has implemented technology from Autonomy, an HP company.

Cars.com has deployed Autonomy’s Multivariate Testing to...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Enhancing-customer-engagement--and-revenue-84850.aspx

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Is Customer Experience Only the Tip of the Iceberg ?

We're often told that the best way to create advocacy and brand loyalty through business websites is by providing a vibrant, engaging customer experience. The benefits of creating compelling content and making it available on multiple devices and platforms have been well documented. But is content creation and delivery only the tip of the iceberg when it comes to producing dynamic, customer-facing digital experiences?. . . .

Read more of the Best Practices in Enterprise Content Management White Paper. Click here .

KMWorld White Paper Series
***Coming in February 2015***
 
Best Practices for E-Discovery

The Case for Case Management

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. But many organizations are either slow or unknowledgeable about how to protect themselves.

But it's also true that the same ESI can be of great benefit to many business processes. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practicies for E-Discovery," and tell the marketplace how YOU can solve this conflict. For details on including your article, please contact:
 
Kathy Rogals
561-483-5190

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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