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  Table of Contents
Breaking News Industry Watch Inside KMWorld KM In Practice
Quote of the Week
People wish to learn to swim and at the same time to keep one foot on the ground. — Marcel Proust
  Breaking News

Salesforce.com gets a boost from Coveo

Advanced enterprise indexing

Coveo has announced a deeply embedded solution for Salesforce.com. Coveo for Salesforce allows users and administrators to start gaining the most relevant insight from diverse sources such...

Continue Here: http://www.kmworld.com/Articles/News/News/Salesforce.com-gets-a-boost-from-Coveo-84858.aspx

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OpenText for the legal market

Combining OpenText Tempo with eDOCS DM

OpenText has launched Tempo Express, a new vertical offering for legal professionals. The company explains Tempo Express blends the information access capabilities of eDOCS DM with OpenText Tempo, which...

Continue Here: http://www.kmworld.com/Articles/News/News/OpenText-for-the-legal-market-84802.aspx

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  Industry Watch

Kenexa Learning Suite 3.0 provides social networking, collaboration and knowledge sharing capabilities

Kenexa has introduced Learning Suite 3.0, which the company claims incorporates the first enterprise-grade social learning management system (LMS). The social features include complete networking, collaboration and knowledge sharing...

Continue Here: http://www.kmworld.com/Articles/News/Industry-Watch/Kenexa-Learning-Suite-3.0-provides-social-networking-collaboration-and-knowledge-sharing-capabilities-84839.aspx

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  Inside KMWorld

Surveys continue to show weaknesses in federal records management

"Following a presidential memo, the National Archives prepares a new records management directive that requires each agency to designate a senior official to supervise an evaluation of the agency's records management program..."

Does it surprise you that many federal agency employees still manage their documents by printing them out and placing them in filing cabinets?

Several years ago, it was that antiquated practice...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Surveys-continue-to-show-weaknesses-in-federal-records-management-84536.aspx

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  KM In Practice

Enhancing customer engagement … and revenue

To enhance its website experience, Cars.com, an online car shopping destination, has implemented technology from Autonomy, an HP company.

Cars.com has deployed Autonomy’s Multivariate Testing to...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Enhancing-customer-engagement--and-revenue-84850.aspx

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Collaborative Businesses Succeed on an ECM Foundation

Business is inherently social: Every day, people work together, share ideas and communicate with each other and with customers and partners. And they do it in more ways and on more platforms than ever before. Teams and content are more and more decentralized, and digital information is increasing exponentially. The size of the digital universe is expected to roughly double every two years. . . .

Read more of the Best Practices in Enterprise Content Management White Paper. Click here .

KMWorld White Paper Series
***Coming in November/December 2014***
 
Best Practices in Knowledge Management

KNOW THIS:  KNOWLEDGE IS ELUSIVE
 
Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.
 
Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.
 
But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.
 
The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. If you have a way to address it, please contact:

 
Kathy Rogals
561-483-5190

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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