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Thursday, September 06, 2012

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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
He who has more knowledge than judgement is made for another man's use more than his own.  — William Penn
  Breaking News

Document management for multiple repositories

M-Files releases Version 9.0

Developer of flexible cloud, on-premise and hybrid content/document management software M-Files has released Version 9.0 of its namesake solution. The company says M-Files 9.0 features enhanced interaction and cooperation...

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KANA introduces mid-market cloud solution

SaaS model for KANA Express

KANA has launched a multi-channel Web customer service solution designed for mid-sized businesses and divisions and subsidiaries of global brands. The company says KANA Express offers full, cloud-based customer...

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Systech taps Connotate for Web data

Business intelligence beyond the firewall

Business intelligence service provider Systech is partnering with Connotate, which offers Web data monitoring and collection solutions. The two companies will join forces to develop new best...

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  Inside KMWorld

KM helps local governments do more with less

Local governments have responded to staffing shortages and declining property taxes by leveraging KM solutions.

Every organization, whether public or private sector, is working hard to use its resources efficiently, but nowhere is the pressure more intense than in local government agencies. Property tax income...

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  KM In Practice

Publisher enriches the search and browse experience

An academic publishing house is integrating a semantic content enrichment platform into its primary online portal to help ensure uninterrupted delivery of products and services to its expanding worldwide customer base....

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More to Intelligent Search than Meets the Eye

According to the Association of Information and Image Management (AIIM), search is the art and science of making content easy to find. It seems like a simple request: make content findable. Unfortunately, for enterprises dealing with massive and growing volumes of content, it is almost never that easy…

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.

KMWorld Web Events
Coming November 08, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. Today, knowledge management is an essential component of omnichannel customer engagement. You need to leverage the knowledge gained from customer feedback for taking tactical action and guiding strategic decision making.

Coming November 15, 2016
What Cloud Solutions Can Most Affect Your Enterprise
The SaaS model has already changed into a myriad self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. There is now little doubt that cloud services and solutions can really be trusted to deliver many of the same capabilities, security, and service levels as those delivered by traditional IT. But where does the cloud fit into your organization?

Coming December 06, 2016
The Future of Content Management
Content management will always play a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or loses it in the weeds. We will opt for the former, and find ways to help organizations construct their content management programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in January 2017***
Best Practices in BPM & Case Management

The Case for Case Management

By now we've all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over? just in a better way. 

Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. 

We call it Case and Business Process Management.

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper ?"Best Practices in BPM and Case Management."

And you can do that by contacting:

Kathy Rogals


Cognitive Computing [October 2016]

Information Governance [September 2016]

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management

Click here to view the current edition and to participate:

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