Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Thursday, April 05, 2012


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At the Heart of a Better Experience - Managing Content for a Multi-Channel World



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  Table of Contents
Breaking News Inside KMWorld
  • Big data has big implications for knowledge management
    A goal of knowledge management over the years has been the ability to integrate information from multiple perspectives to provide the insights required for valid decision-making. Big data provides unique challenges and opportunities for achieving that goal.
KM In Practice
Quote of the Week
Wonder rather than doubt is the root of all knowledge.  — Abraham Joshua Heschel
  Breaking News

Taming big data

IBM Labs develops new high-performance software

IBM has introduced DB2 10 and InfoSphere Warehouse 10, software, which have been designed to easily integrate with big data systems, automatically compress data into tighter spaces to prevent...

Continue Here: http://www.kmworld.com/Articles/News/News/Taming-big-data-81772.aspx

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MarkLogic upgrades Office toolkits

Leveraging big data

MarkLogic has announced updates to its Toolkits for Microsoft Office. They include new MarkLogic-supported versions of the toolkits, a new authoring tool for Microsoft Excel and updated open source...

Continue Here: http://www.kmworld.com/Articles/News/News/MarkLogic-upgrades-Office-toolkits-81770.aspx

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Easing SharePoint DM/ECM for SAP

KnowledgeLake joins forces with MPS Partners

Document imaging provider KnowledgeLake has formed a strategic alliance with Microsoft systems integrator MPS Partners to help simplify enterprise content and document management for SAP customers.

The combined...

Continue Here: http://www.kmworld.com/Articles/News/News/Easing-SharePoint-DM-ECM-for-SAP-81769.aspx

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  Inside KMWorld

Big data has big implications for knowledge management

A goal of knowledge management over the years has been the ability to integrate information from multiple perspectives to provide the insights required for valid decision-making. Big data provides unique challenges and opportunities for achieving that goal.

A goal of knowledge management over the years has been the ability to integrate information from multiple perspectives to provide the insights required for valid decision-making. Organizations do not make decisions...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Big-data-has-big-implications-for-knowledge-management-81440.aspx

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  KM In Practice

Rotary tackles escalating data volume

The global service organization Rotary International, which had experienced 400 percent data volume growth in just 18 months, wanted to transform its IT infrastructure and simplify management of its...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Rotary-tackles-escalating-data-volume-81767.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in October 2016***
Best Practices in KM for Healthcare

Diagnosing Success

The healthcare industry needs streamlined access to the information that allows them to comply with government regulation, identify fraud and safeguard medical records while interacting with a host of providers and clinicians.

How does your solution enable informed decision-making while creating efficiencies, exploiting new technologies and creating new opportunities ?

To participate in this White Paper opportunity, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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