Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Thursday, March 08, 2012

The AIIM Conference 2012
The AIIM Conference 2012 (March 20-22, San Francisco) Join the best and brightest in content management and social business. Learn how to embrace the opportunities and mitigate the risk of managing content in a social, local, and mobile era. Attend 10 rapid-fire keynotes from industry visionaries and 51 insightful breakouts. Pre-arrange meetings with solution providers matched to your business needs.

Register today at www.aiim.org.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Social collaboration and analysis from Clarabridge

Introduces Enterprise 5.0 for VOC, CEM

Sentiment and text analytics software provider Clarabridge has released Version 5.0 of its namesake solution for the enterprise. The company says Clarabridge Enterprise 5.0 is the first centralized customer...

Continue Here: http://www.kmworld.com/Articles/News/News/Social-collaboration-and-analysis-from-Clarabridge-81154.aspx

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Connotate acquires Fetch

A boost for data extraction and aggregation

Connotate has acquired Fetch Technologies, a move that will make Web data accessible and useful for the enterprise. Combining the two companies allows Connotate to extend its...

Continue Here: http://www.kmworld.com/Articles/News/News/Connotate-acquires-Fetch-81192.aspx

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Big data from Pentaho and DataStax

Complete analytics for Apache Cassandra

Pentaho and DataStax have formed a strategic alliance to deliver native integration between Pentaho Kettle and Cassandra. DataStax is said to be the first NoSQL...

Continue Here: http://www.kmworld.com/Articles/News/News/Big-data-from-Pentaho-and-DataStax-81054.aspx

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  Inside KMWorld

Governance, risk management and compliance — Protecting critical business assets

With governance in IT, "the big picture is how critical content is protected and managed."

Governance, risk management and compliance (GRC) is a relatively new term that encompasses a set of interrelated processes and activities designed to assess and manage risk and compliance. It supports and...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Governance-risk-management-and-compliance---Protecting-critical-business-assets-80758.aspx

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  KM In Practice

Providing relevant research to the science community

To give its customers faster access to relevant information, IOP Publishing has implemented TEMIS’ semantic enrichment solution, Luxid. IOP publishes journals, websites and magazines for the scientific...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Providing-relevant-research-to-the-science-community-81185.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in October 2016***
Best Practices in KM for Healthcare

Diagnosing Success

The healthcare industry needs streamlined access to the information that allows them to comply with government regulation, identify fraud and safeguard medical records while interacting with a host of providers and clinicians.

How does your solution enable informed decision-making while creating efficiencies, exploiting new technologies and creating new opportunities ?

To participate in this White Paper opportunity, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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