*** Coming in September 2013 ***
THE TWO SIDES OF GOVERNANCE
Information governance and records information management (RIM) are NOT strictly about avoiding risk and dodging bullets. Sure, it does that really well. But rock-solid governance and RIM can ALSO bring hidden value to any organization by providing a clean path to understanding information assets and how to access them.
Providing the “right information at the right time to the right people” is one of the credos of the information age. Governance and RIM covers all those bases by controlling the creation, distribution and eventual disposition of those information assets. It’s the unheralded chariot for knowledge workers. It’s time to steer it in the right direction.
The next KMWorld White Paper—“Best Practices in Information Governance and RIM”—will look for the best solutions in managing and leveraging business and organizational assets to improve performance and protect against risk. Best of both worlds.
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MEET THE LEADERS IN CUSTOMER EXPERIENCE MANAGEMENT
At KMWorld, we believe that great solutions providers do not simply appear out of thin air. There is always a driving force, a personality and a vision that stand behind every successful vendor. The leadership that allows companies to innovate and create great solutions is the key element in establishing and maintaining excellence.
We want to get to know those driving personalities. So we have created a new forum. We call it "Meet The Leaders." This time we're focusing on a critical business challenge: Customer Experience Management. We think one of the vast challenges for businesses seeking a competitive edge is how they treat their customers. And it is as much a "philosophy" as a business issue. So learning from the leaders in customer experience management should be revealing and guiding.
We want to get to know the thought-leaders in this business-critical aspect of business, and what their strategies and go-to-market approaches look like. What does the future feel like to them? What will be the next "have-to" trend? How will they guide their organizations from here to there?
The "Meet The Leaders" series is a prestigious way to communicate your top executives' core beliefs to the KMWorld audience and information management marketplace.