Thursday, February 02, 2012

We've all heard the old adage, "Work smarter, not harder." The good news is that search tools can help make that lofty goal a reality. ENTERPRISE SEARCH SUMMIT 2012, New York, May 15-16,  will focus on Intelligent Search. This event brings together the best and brightest minds in the industry to help attendees learn how to make the most of their content and knowledge assets and empower employees through the effective use of search tools and techniques.

To learn more, click here

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
You can use all the quantitative data you can get, but you still have to distrust it and use your own intelligence and judgment. — Alvin Toffler
  Breaking News

Integreon presents eView 4.0

Enhanced with Adaptive Coding

Integreon has released a new version of eView, its hosted document review platform. eView 4.0 features Adaptive Coding technology to automate categorization, prioritization and batch coding during the e-discovery...

Continue Here: http://www.kmworld.com/Articles/News/News/Integreon-presents-eView-4.0-80302.aspx

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Further enhancing litigation support

AccessData redesigns Summation product portfolio

AccessData has redesigned Summation, its Web-based document, electronic data and transcript review platform aimed at complementing and enriching the workflows of contemporary legal teams. The company says Summation is...

Continue Here: http://www.kmworld.com/Articles/News/News/Further-enhancing-litigation-support-80222.aspx

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Simplify e-discovery, reduce costs

Automated PST management from C2C

C2C has enhanced its entire portfolio of e-mail and PST file management products. The company reports its solutions reduce the costs and risks involved with preserving e-mail data for...

Continue Here: http://www.kmworld.com/Articles/News/News/Simplify-e-discovery-reduce-costs-80220.aspx

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  Inside KMWorld

Tuning in to customers: Optimizing the online experience

Customers are increasingly impatient with cumbersome purchase processes or unresponsive service...

Creating a positive customer experience online requires a sophisticated combination of customer support, analysis and Web design. Customers are increasingly impatient with cumbersome purchase processes or unresponsive service, and the fiercely...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Tuning-in-to-customers-Optimizing-the-online-experience-80065.aspx

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  KM In Practice

Social software powers the drive to innovate

Electrolux is connecting its work force in 60 countries with social software from IBM in an effort to foster innovation and knowledge sharing.

Electrolux is connecting its work force in 60 countries with social software from IBM in an effort to foster innovation and knowledge sharing.

The appliance maker realized that...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Social-software-powers-the-drive-to-innovate-80341.aspx

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How BPM Brings Order From Chaos in M-commerce

Shopping for gifts, groceries, and everything great and small is now not only 24/7, it's also mobile. The smartphone-as-a-wallet is rapidly changing the way we can pay for purchases: m-commerce (mobile commerce) has arrived. Sweet. I'm happy to not have to juggle a phone and a wallet everywhere. But when we process professionals take a look at this, what do we see behind the convenience? There are significant process challenges behind the app that allows us to pay with our phones. The purchase process needs to work—securely and simultaneously—with. . . .

Read more of the Best Practices in BPM & Case Management White Paper. Click here .

KMWorld Web Events
Coming August 19, 2014
Why a centralized knowledge solution is the power behind a solid customer engagement strategy
Please join Transversal and industry expert Kate Leggett from Forrester in this webcast to explore the 4 P's of customer service and introduce you to the next generation knowledge solution that can help you with your customer engagement strategies.

KMWorld White Paper Series
*** Coming in July 2014***
 
Best Practices in CLOUD COMPUTING
 
THE CHANGING CLOUD
 
No technology advancement has changed the (recent) world more than the “cloud.” By shifting storage and applications to an off-site environment, companies are now experiencing faster and cheaper deployments, additional functionality and better economic returns.
 
Some are, anyway. There’s still a large marketplace eager to explore various cloud-based offerings, and they reside in many vertical markets. The thing that is certain is that the cloud is here to stay, and the vendors who embrace it will prosper. That’s why we’re offering this opportunity to tell your “cloud” story in an upcoming KMWorld White Paper, “Best Practices in Cloud Computing.” To share your market story with an eager marketplace, contact :
 
Kathy Rogals
561-483-5190

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

Enhancing SharePoint [June 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Sonesta Hotel Philadelphia, Philadelphia, PA
Aug 12, 2014 - Aug 13, 2014
Gaylord Convention Center, National Harbor, Maryland
Sep 03, 2014 - Sep 05, 2014
Gaylord Palms Resort and Convention Center, Kissimmee, FL
Sep 08, 2014 - Sep 10, 2014
Walt Disney World Dolphin, Walt Disney World Swan, and Disney's Yacht and Beach Club Resorts and Disney's Boardwalk, Orlando, FL
Oct 05, 2014 - Oct 09, 2014
Grand Hyatt Washington, Washington, DC
Nov 04, 2014 - Nov 07, 2014

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