Tuesday, January 17, 2012

Sponsored by: KMWorld Roundtable

Coming January 24, 2012

The combined experience, expertise and information that resides in your information technology and your people's minds can be applied to resolve your customer-contact challenges. And there is technology available to help you do it. Learn how to leverage YOUR knowledge assets for better customer experiences in this special one-hour live Web event. This roundtable panel of experts will discuss many of the best practices you need to learn to improve your customers' experience.

This is a FREE E-Broadcast event!   Register Today!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
  Quote of the Week
A discovery is said to be an accident meeting a prepared mind. — Albert Szent-Gyorgyi
  Breaking News

A complete suite for business documents

Symtrax launches Compleo Suite 5

Symtrax has unveiled Version 5 of its Compleo Suite, a certified output management solution for developing, enhancing, automatically distributing, sorting and archiving business documents.

Symtrax reports it has developed a...

Continue Here: http://www.kmworld.com/Articles/News/News/A-complete-suite-for-business-documents-79979.aspx

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Web-based document management from Cabinet NG

Launches CNG-WEB 8.1

Cabinet NG has released the latest iteration of its browser-based document management interface. CNG-WEB 8.1 has been designed to provide new functionality and user customization, bringing a highly efficient...

Continue Here: http://www.kmworld.com/Articles/News/News/Web-based-document-management-from-Cabinet-NG-79978.aspx

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New tech specs for Guidance EnCase

Updated format for optimized access

Guidance Software has released technical specifications for the second-generation EnCase evidence file format. Ex01 has been optimized for fast data access and memory usage, while maintaining the proven, trusted...

Continue Here: http://www.kmworld.com/Articles/News/News/New-tech-specs-for-Guidance-EnCase-79977.aspx

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  Inside KMWorld

Adaptive case management: Process takes a detour

Business process management (BPM) software has been highly successful in improving the efficiency and consistency of many business processs. However, the requirement to be consistent also has limited its applicability to...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Adaptive-case-management-Process-takes-a-detour-79588.aspx

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  KM In Practice

Personalizing customer experience at every touchpoint

To help expand its global retail business, American Apparel has chosen a solution consisting of Oracle ATG Web Commerce and Oracle ATG Web Commerce Customer Service. The...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Personalizing-customer-experience-at-every-touchpoint-79976.aspx

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  Contracting In The Cloud

"Electronic signatures have been gaining momentum for years, but until the past few years they were slow to take hold as a common business practice. Vendors tended to deliver e-signature technology in complex, complicated and expensive forms, rather than deliver offerings that incorporate e-signatures into the overall contract process. As a result, e-signatures did not realize their potential to improve the customer experience and organizations continued the way they always have. . . ."

To Read more of this article from the Best Practices in New Solutions in Cloud Computing White Paper, click here.

  KMWorld Web Events
Coming June 18, 2013
Get to your incoming information faster by leveraging your existing capture process.
In this practical "how-to" webinar, document capture analyst Harvey Spencer will skip the cloudy, big-data lexicon and get into tangible, near-term ways to leverage existing processes to assist in getting faster, more efficient access to information. Following Harvey, Parascript will demonstrate its new capture solution, with a broad ability to classify and extract content from a multitude of data types, including handwriting.

  KMWorld White Paper Series

*** Coming in June 2013 ***

BEST PRACTICES IN SOCIAL KM AND COLLABORATION

This is the year that “social” became part of the business vernacular. No longer trivialized as “just messin’ around,” social media have become a solid part of most organizations’ business activity.

But at what cost? How does social affect the background of organizations? What impact does it have on the technology infrastructure? What does social mean to the relationships with customers… partners… competitors…?

Those questions, and more, are forefront in the minds of business leaders as we speak. They want to know how to improve their customer awareness, their partner relationships and their overall “storefront” image by applying social tools to improve their positions in their marketplaces.

If this sounds like a race to the top, you’re right. Any solution that provides a quicker path to better collaboration and better customer contact is on the shopping list of most organizations right now. Do you have a play in that? Deliver your message to the KMWorld audience by participating in our next white paper, “Best Practices in Social KM and Collaboration.” It’s urgent and time is passing fast. 

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MEET THE LEADERS IN INFORMATION GOVERNANCE

At KMWorld, we believe that great solutions providers do not simply appear out of thin air. There is always a driving force, a personality and a vision that stand behind every successful vendor. The leadership that allows companies to innovate and create great solutions is the key element in establishing and maintaining excellence.

We want to get to know those driving personalities. So we have created a new forum. We call it “Meet The Leaders.” This time we’re focusing on an urgent and pressing concern among business leaders, legal counsel and corporate management alike—Information Governance. We want to get to know the thought-leaders in this fast-moving and business-critical aspect of business, and what their business philosophies and go-to-market strategies look like. What does the future feel like to them? What will be the next “have-to” trend? How will they guide their organizations from here to there?

The “Meet The Leaders” series is a prestigious way to communicate your top executives’ core beliefs to the KMWorld audience and information management marketplace.

 

You can participate in these White Paper opportunities by contacting:
Kathy Rogals
561-483-5190

Intelligent Search in the Age of Big Data [May 2013]

Focus on Perceptive Software [April 2013]

Adopting and Enhancing SharePoint [April 2013]

Meet the Leaders in Big Data Management [March 2013]

ECM: Cloud, Mobile, On-Premise [March 2013]

  KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

  Upcoming Events
Gaylord National, National Harbor, MD
Jun 10, 2013 - Jun 13, 2013
Marriott Copley Place, Boston, MA
Jun 17, 2013 - Jun 19, 2013
New York, NY
Aug 19, 2013 - Aug 21, 2013
New York, NY
Aug 19, 2013 - Aug 21, 2013
Walt Disney World Dolphin, Walt Disney World Swan, Disney's Yacht & Beach Club Resorts and Disney's Boardwalk Inn, Orlando, FL
Oct 06, 2013 - Oct 10, 2013

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