Download the annual State of Knowledge Management survey report in the KMWorld Buyer's Guide
Tuesday, January 17, 2012

Sponsored by: KMWorld Roundtable

Coming January 24, 2012

The combined experience, expertise and information that resides in your information technology and your people's minds can be applied to resolve your customer-contact challenges. And there is technology available to help you do it. Learn how to leverage YOUR knowledge assets for better customer experiences in this special one-hour live Web event. This roundtable panel of experts will discuss many of the best practices you need to learn to improve your customers' experience.

This is a FREE E-Broadcast event!   Register Today!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Genius may have its limitations, but stupidity is not thus handicapped. — Elbert Green Hubbard
  Breaking News

A complete suite for business documents

Symtrax launches Compleo Suite 5

Symtrax has unveiled Version 5 of its Compleo Suite, a certified output management solution for developing, enhancing, automatically distributing, sorting and archiving business documents.

Symtrax reports it has developed a...

Continue Here: http://www.kmworld.com/Articles/News/News/A-complete-suite-for-business-documents-79979.aspx

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Web-based document management from Cabinet NG

Launches CNG-WEB 8.1

Cabinet NG has released the latest iteration of its browser-based document management interface. CNG-WEB 8.1 has been designed to provide new functionality and user customization, bringing a highly efficient...

Continue Here: http://www.kmworld.com/Articles/News/News/Web-based-document-management-from-Cabinet-NG-79978.aspx

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New tech specs for Guidance EnCase

Updated format for optimized access

Guidance Software has released technical specifications for the second-generation EnCase evidence file format. Ex01 has been optimized for fast data access and memory usage, while maintaining the proven, trusted...

Continue Here: http://www.kmworld.com/Articles/News/News/New-tech-specs-for-Guidance-EnCase-79977.aspx

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  Inside KMWorld

Adaptive case management: Process takes a detour

Business process management (BPM) software has been highly successful in improving the efficiency and consistency of many business processs. However, the requirement to be consistent also has limited its applicability to...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Adaptive-case-management-Process-takes-a-detour-79588.aspx

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  KM In Practice

Personalizing customer experience at every touchpoint

To help expand its global retail business, American Apparel has chosen a solution consisting of Oracle ATG Web Commerce and Oracle ATG Web Commerce Customer Service. The...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Personalizing-customer-experience-at-every-touchpoint-79976.aspx

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Information Governance is a Journey

"The journey of a thousand miles begins with a single step"—Lao-tzu, Chinese philosopher (604 BC-531 BC). That proverb can easily be applied to the effort required of an organization trying to establish a strong information governance (IG) program. Every information governance journey starts with a critical first step. To start off on the right foot, so to speak, the first step of the IG journey should be a thorough and honest assessment of the state of the organization regarding information governance . . . .

To read more of this  Best Practices in Information Governance White Paper article, Click Here.

KMWorld Web Events
Coming February 16, 2016
Technical Knowledge Discovery: How Smart Engineering Organizations Leverage Their Expertise
David Meza, Chief Knowledge Architect at NASA Johnson Space Center will share how his organization is dramatically accelerating engineering research times and enhancing engineering expertise. John Buchowski, Vice President Commercial Product Management for IHS Product Design will highlight best-in-class tools designed to give engineers, scientists and researchers a single point-of-access to internal technical knowledge.

Coming March 01, 2016
How to Optimize Your SharePoint Strategy
The ubiquitous content and information management platform will only grow, and SharePoint is reaching an inflection point in the marketplace. Now is the time for enterprise leaders to review their SharePoint strategies in the context of broader shifts in the digital workplace landscape. Join us for a special roundtable webinar featuring industry experts on optimizing the SharePoint strategies in your organization.

Coming March 15, 2016
Increasing Innovation and Productivity with Collaboration
Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement. Join us for a special roundtable webinar featuring industry experts. Learn how collaboration can increase innovation and productivity in your organization.

KMWorld White Paper Series

***Coming in April 2016***
Best Practices in Enterprise Content Management

ENTERPRISE CONTENT MANAGEMENT: IN TRANSITION. ECM is facing a turning point. Or a tipping point. A shift toward the cloud; a response to social media; a meaningful way to handle the variety of formats… ECM has a difficult way to go.

But not an impossible one. Many vendors are now looking at the new ECM landscape as an opportunity, not an uphill battleground. There are many trusted advisors and worthy partners who are poised to change the way content is treated as value in the world’s organizations. It’s complex, sure, but it’s going to happen.

Let’s learn about your approach to the New World of ECM. Be part of this next KMWorld White Paper: “Best Practices in Enterprise Content Management.” Show the world what the world will soon look like. For details on including your article, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in April 2016***
Best Practices in Knowledge Management for Financial Services

In Financial Services Information is Imperative. There are special challenges facing the financial and banking community:

* Changing terms and regulations
* Providing support for customers and staff
* Implementing the highest level of security to keep customers safe

Solutions for customer relationship management, business process management, reporting and knowledge management must communicate with each other. 

The next KMWorld White Paper: "Best Practices in Knowledge Management for Financial Services " will address this complex landscape. If you have a way to address it, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

E-Discovery [February 2016]

BPM and Case Management [January 2016]

Knowledge Management [November/December 2015]

Mobile Workforce [November/December 2015]

Collaboration Solutions [October 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Mar 14, 2016 - Mar 16, 2016

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