Register now for the KMWorld Conference, November 14-17, 2016, Washington, DC
Tuesday, January 17, 2012

Sponsored by: KMWorld Roundtable

Coming January 24, 2012

The combined experience, expertise and information that resides in your information technology and your people's minds can be applied to resolve your customer-contact challenges. And there is technology available to help you do it. Learn how to leverage YOUR knowledge assets for better customer experiences in this special one-hour live Web event. This roundtable panel of experts will discuss many of the best practices you need to learn to improve your customers' experience.

This is a FREE E-Broadcast event!   Register Today!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Whoever acquires knowledge and does not practice it resembles he who plows his land and leaves it unsown. — Sadi
  Breaking News

A complete suite for business documents

Symtrax launches Compleo Suite 5

Symtrax has unveiled Version 5 of its Compleo Suite, a certified output management solution for developing, enhancing, automatically distributing, sorting and archiving business documents.

Symtrax reports it has developed a...

Continue Here: http://www.kmworld.com/Articles/News/News/A-complete-suite-for-business-documents-79979.aspx

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Web-based document management from Cabinet NG

Launches CNG-WEB 8.1

Cabinet NG has released the latest iteration of its browser-based document management interface. CNG-WEB 8.1 has been designed to provide new functionality and user customization, bringing a highly efficient...

Continue Here: http://www.kmworld.com/Articles/News/News/Web-based-document-management-from-Cabinet-NG-79978.aspx

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New tech specs for Guidance EnCase

Updated format for optimized access

Guidance Software has released technical specifications for the second-generation EnCase evidence file format. Ex01 has been optimized for fast data access and memory usage, while maintaining the proven, trusted...

Continue Here: http://www.kmworld.com/Articles/News/News/New-tech-specs-for-Guidance-EnCase-79977.aspx

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  Inside KMWorld

Adaptive case management: Process takes a detour

Business process management (BPM) software has been highly successful in improving the efficiency and consistency of many business processs. However, the requirement to be consistent also has limited its applicability to...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Adaptive-case-management-Process-takes-a-detour-79588.aspx

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  KM In Practice

Personalizing customer experience at every touchpoint

To help expand its global retail business, American Apparel has chosen a solution consisting of Oracle ATG Web Commerce and Oracle ATG Web Commerce Customer Service. The...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Personalizing-customer-experience-at-every-touchpoint-79976.aspx

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Why Enterprise Digital Asset Management Must Be Cloud-Native

A survey by Real Story Group found 60% of participants who reported their current digital asset management (DAM) system is on-premises said they plan to migrate their DAM to the cloud in the near future. Success depends on accurately evaluating cloud-related claims from DAM vendors…

To read more of this Best Practices in Cloud Solutions for the Enterprise White Paper article, Click Here.

KMWorld Web Events
Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

Coming November 15, 2016
What Cloud Solutions Can Most Affect Your Enterprise
The SaaS model has already changed into a myriad self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. There is now little doubt that cloud services and solutions can really be trusted to deliver many of the same capabilities, security, and service levels as those delivered by traditional IT. But where does the cloud fit into your organization?

Coming December 06, 2016
The Future of Content Management
Content management will always play a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or loses it in the weeds. We will opt for the former, and find ways to help organizations construct their content management programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2016***
Best Practices for the Mobile Workforce

WORKERS ON THE MOVE

A mobile workforce changes the game in many ways. For one, having workers absent from their desks diminishes the interaction with colleagues—the water cooler/coffee machine un-meetings—that can lead to helpful solutions and emerging insights. That kind of camaraderie should not be taken lightly.

Mobile workers also need a very different infrastructure. There needs to be a means of supporting those who work from their cars, or their homes or from the beach for that matter, that is very different from the in-place systems that have been put in place and are monitored and tested on a usual basis. There is very little in place (in most companies) to ensure that workers “in the field” have effective and secure access via their mobile devices to the same information assets they are accustomed to from their desktops.

The world will get more mobile, not less. Now is the time to address those challenges. What does your company bring to the mobile workforce arena? To participate, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in November/December 2016***
Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. If you have a way to address it, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

Cognitive Computing [October 2016]

Information Governance [September 2016]

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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