Tuesday, January 17, 2012

Sponsored by: KMWorld Roundtable

Coming January 24, 2012

The combined experience, expertise and information that resides in your information technology and your people's minds can be applied to resolve your customer-contact challenges. And there is technology available to help you do it. Learn how to leverage YOUR knowledge assets for better customer experiences in this special one-hour live Web event. This roundtable panel of experts will discuss many of the best practices you need to learn to improve your customers' experience.

This is a FREE E-Broadcast event!   Register Today!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
When the best leader's work is done, the people say, 'We did it ourselves.' — Lao Tzu
  Breaking News

A complete suite for business documents

Symtrax launches Compleo Suite 5

Symtrax has unveiled Version 5 of its Compleo Suite, a certified output management solution for developing, enhancing, automatically distributing, sorting and archiving business documents.

Symtrax reports it has developed a...

Continue Here: http://www.kmworld.com/Articles/News/News/A-complete-suite-for-business-documents-79979.aspx

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Web-based document management from Cabinet NG

Launches CNG-WEB 8.1

Cabinet NG has released the latest iteration of its browser-based document management interface. CNG-WEB 8.1 has been designed to provide new functionality and user customization, bringing a highly efficient...

Continue Here: http://www.kmworld.com/Articles/News/News/Web-based-document-management-from-Cabinet-NG-79978.aspx

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New tech specs for Guidance EnCase

Updated format for optimized access

Guidance Software has released technical specifications for the second-generation EnCase evidence file format. Ex01 has been optimized for fast data access and memory usage, while maintaining the proven, trusted...

Continue Here: http://www.kmworld.com/Articles/News/News/New-tech-specs-for-Guidance-EnCase-79977.aspx

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  Inside KMWorld

Adaptive case management: Process takes a detour

Business process management (BPM) software has been highly successful in improving the efficiency and consistency of many business processs. However, the requirement to be consistent also has limited its applicability to...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Adaptive-case-management-Process-takes-a-detour-79588.aspx

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  KM In Practice

Personalizing customer experience at every touchpoint

To help expand its global retail business, American Apparel has chosen a solution consisting of Oracle ATG Web Commerce and Oracle ATG Web Commerce Customer Service. The...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Personalizing-customer-experience-at-every-touchpoint-79976.aspx

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A Big Data Architecture for Search

Big data has the potential to transform the way we all do business. The gradual merging of enterprise search into the big data world is not a one-way street. For sure, the technologies, skills and expertise, built up over two decades by folks in the enterprise search space, are critical to the effective use of unstructured content in big data applications. Various recent acquisitions testify to this. As a company, we have resisted the temptation to simply slap on a big data label, and follow fashion. Instead, we've asked questions such as, "How can we use big data technologies to improve search systems?"....

Read more of the Best Practices in Analytics for Big Data White Paper. Click here .

KMWorld White Paper Series
***Coming in November/December 2014***
 
Best Practices in Knowledge Management

KNOW THIS:  KNOWLEDGE IS ELUSIVE
 
Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.
 
Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.
 
But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.
 
The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. If you have a way to address it, please contact:

 
Kathy Rogals
561-483-5190

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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