Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Tuesday, August 16, 2011

Sponsored by: KMWorld Roundtable

Coming August 23, 2011

Making the Most of SharePoint: The Content Management Solution?


  Table of Contents
Breaking News KM In Practice News Analysis
  • Semiotics for enterprise search
    Semiotics focuses on signs and symbols as indicators of meaning. In this article, Steve Arnold reviews systems that search for meaning in enterprise content.
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Mobile co-browsing from eGain

Secure form-filling assistance

eGain has released eGain Cobrowse for smart phones and tablets, including the iPad, iPhone and Android-based devices.

The company believes online form filling is an obstacle to customer acquisition and...

Continue Here: http://www.kmworld.com/Articles/News/News/Mobile-co-browsing-from-eGain-77119.aspx

Return to Contents


Verint offers new program

Announces Open Innovation Network

Verint introduces a new program designed to leverage its Actionable Intelligence solutions, which are designed for enterprise workforce optimization and security intelligence. The company explains its technology captures, distills...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-offers-new-program-77052.aspx

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  KM In Practice

Cloud ECM supports bid and proposal management

US Investigations Services has chosen a software solution to enhance its bid and proposal management initiatives.

USIS, which provides background investigation services for the federal government, has selected Privia by...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Cloud-ECM-supports-bid-and-proposal-management-77117.aspx

Return to Contents


  News Analysis

Semiotics for enterprise search

Semiotics focuses on signs and symbols as indicators of meaning. In this article, Steve Arnold reviews systems that search for meaning in enterprise content.

Readers of KMWorld are comfortable with the semantic processes that knowledge management systems employ to make sense of business information. There are knowledgebases, taxonomies, controlled vocabularies and access control tags. Knowledge...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/Semiotics-for-enterprise-search-75633.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming July 26, 2016
Sharing Enterprise Content Beyond the Firewall
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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