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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
If knowledge can create problems, it is not through ignorance that we can solve them. — Isaac Asimov
  Breaking News

Social collaboration for productivity

OpenText Metastorm releases Version 9.1

OpenText’s Metastorm unit has released Version 9.1 of the Metastorm BPM software suite, Version 9.0 of Metastorm Smart Business Workspace and Metastorm’s new Business Performance Intelligence Dashboards.

The...

Continue Here: http://www.kmworld.com/Articles/News/News/Social-collaboration-for-productivity-76654.aspx

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Percussion Software and Ironworks Consulting team up

Partnering for WCM deployment

Percussion Software and Ironworks Consulting, an enterprise portal, content management and interactive consulting firm, have formed a partnership to integrate Percussion’s solutions to customers with even the...

Continue Here: http://www.kmworld.com/Articles/News/News/Percussion-Software-and-Ironworks-Consulting-team-up-76653.aspx

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OpenText acquires Global 360

A win for BPM and dynamic case management

OpenText has announced that it has acquired Global 360 Holding Corporation, widely recognized for its process and case management solutions. OpenText reports the acquisition continues its expansion...

Continue Here: http://www.kmworld.com/Articles/News/News/OpenText-acquires-Global-360-76578.aspx

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  Inside KMWorld

Securing documents in the WikiLeaks era, Part 2

"Everyone now knows that even authorized users can go bad and misuse internal documents, or leave the organization and take them with them..."

[Editor's Note: In the first installment of this two-part series in the June 2011 issue of KMWorld, author Robert Smallwood wrote about the critical nature of electronic document security, the...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Securing-documents-in-the-WikiLeaks-era-Part-2-76364.aspx

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  KM In Practice

Utility company bolsters data security

The United Illuminating Company (UI), a subsidiary of the Connecticut-based electric and natural gas delivery company UIL Holdings, is upgrading its electric energy grid with smart meters. With the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Utility-company-bolsters-data-security-76652.aspx

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Is Customer Experience Only the Tip of the Iceberg ?

We're often told that the best way to create advocacy and brand loyalty through business websites is by providing a vibrant, engaging customer experience. The benefits of creating compelling content and making it available on multiple devices and platforms have been well documented. But is content creation and delivery only the tip of the iceberg when it comes to producing dynamic, customer-facing digital experiences?. . . .

Read more of the Best Practices in Enterprise Content Management White Paper. Click here .

KMWorld White Paper Series
***Coming in February 2015***
 
Best Practices for E-Discovery

The Case for Case Management

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. But many organizations are either slow or unknowledgeable about how to protect themselves.

But it's also true that the same ESI can be of great benefit to many business processes. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practicies for E-Discovery," and tell the marketplace how YOU can solve this conflict. For details on including your article, please contact:
 
Kathy Rogals
561-483-5190

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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