Download the annual State of Knowledge Management survey report in the KMWorld Buyer's Guide
Thursday, June 23, 2011

Enterprise Search Summit Fall 2011


Real-world Enterprise Search


Enterprise Search Summit Fall will focus on the real world implementation of internal corporate search services. Learn about the best choices, how to avoid common errors, and how to create the best search value for your investments from the experts!

Get advice from the experts! Join us in Washington, DC , November 1-3.  

Register today!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Always listen to the experts. They will tell you what can't be done, and why. Then do it. — Robert A. Heinlein
  Breaking News

Marrying deep search and collaboration

Traction and Attivio team up for the enterprise

Traction Software has released TeamPage Attivio Search Plus to index and search external sources and TeamPage's Social Enterprise Web to discuss, tag, task, share and badge internal...

Continue Here: http://www.kmworld.com/Articles/News/News/Marrying-deep-search-and-collaboration-76237.aspx

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Clear predictive BPM and BI

BP Logix takes it to the cloud

BP Logix has announced the availability of Process Director Cloud Edition, which is based on the company’s on-premise solution for enterprise-class and mid-market business users. The SaaS solution offers...

Continue Here: http://www.kmworld.com/Articles/News/News/Clear-predictive-BPM-and-BI-76236.aspx

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Oracle to acquire FatWire Software

Boosts Web experience management capabilities

Oracle has entered into an agreement to acquire FatWire. Financial details of the deal have not been disclosed.

The acquisition is expected to further extend Oracle’s technology and...

Continue Here: http://www.kmworld.com/Articles/News/News/Oracle-to-acquire-FatWire-Software-76235.aspx

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  Inside KMWorld

Six KM best practices to enhance customer service

The right knowledge, delivered to the customer or the customer service agent at the right time in the service resolution process, is critical to a successful interaction. When done correctly, knowledge...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Six-KM--best-practices-to-enhance--customer-service-75658.aspx

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  KM In Practice

New appliance unlocks value in data

Kelley Blue Book is testing a new appliance that analyzes click stream data created by users surfing its Web site. The company, which is a resource for prices, values,...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/New-appliance-unlocks-value-in-data-76234.aspx

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Cisco Capital’s New Approach to Efficiency

Keeping a handle on project efficiency at a large financial institution is not easy. Not to mention having to accurately plan and assign resources so work gets done without wasting time and money. This is especially challenging for global institutions like Cisco Capital, which supports Cisco's vast business and partner network and provides financing solutions across more than 100 countries…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 18, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in July 2016***
Best Practices in Cloud Solutions for the Enterprise

EMBRACING THE CLOUD
As Cloud Solutions proliferate and evolve, concerns about security and mobility persist. The SaaS model has already changed into a myriad of self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. Imagine what employees and customers could do if they could simply log onto a website and conduct a business deal or a transaction. It’s an extreme departure for many companies that fear the security issues, but it is also quite likely to be the way of the future.

Share your solutions in the fast-changing Cloud environment.  To participate in "Best Practices in Cloud Solutions for the Enterprise", please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

KM for Customer Experience [May 2016]

Financial Services [April 2016]

Enterprise Content Management [April 2016]

Information Analytics [March 2016]

E-Discovery [February 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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