Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Thursday, April 28, 2011

Get the nuts and bolts you need to make search work

At Enterprise Search Summit, you will learn the key tools to improve your search and maximize your investments. This in-depth conference will allow you to hear from experienced information managers that are implementing search software and seeing results, learn about emerging search strategies, tools, and developments and also network and share ideas with your peers.  

Join us. Register Today

  Table of Contents
Breaking News Inside KMWorld KM In Practice
  • Milberg extends e-discovery capabilities
    Milberg, a law firm with offices in New York, Los Angeles, Detroit and Tampa, has chosen a Web-based workflow and notification system to manage its legal hold and risk assessment processes in future cases
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Lean business process management

Integrify introduces latest release

Integrify has released Version 5.2 of its namesake software. Available in server and hosted versions, the new release offers a 100 percent Web-based platform to centrally manage user requests...

Continue Here: http://www.kmworld.com/Articles/News/News/Lean-business-process-management-75157.aspx

Return to Contents


Collaboration and work force management

Global 360 to enhance its persona-based BPM suite

Global 360 reports the upcoming enhancement of its persona-based BPM software suite through the addition of Workforce Manager for work allocation and optimization and the integration of Microsoft Lync....

Continue Here: http://www.kmworld.com/Articles/News/News/Collaboration-and-work-force-management-75176.aspx

Return to Contents


Records management for healthcare

Kainos integrates Autonomy solutions

Autonomy has inked an OEM agreement with Kainos to integrate Autonomy Records Management (ARM) and Autonomy Business Process Management into Evolve, Kainos’ electronic document management solution for...

Continue Here: http://www.kmworld.com/Articles/News/News/Records-management-for-healthcare-75156.aspx

Return to Contents


  Inside KMWorld

KM to the rescue—Helping companies help their customers

Knowledge management is an essential component of the efforts of companies to better manage their relationships with customers.

TrueCar, an auto pricing research firm, provides users with prices for new...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-to-the-rescue-Helping-companies-help-their-customers-74502.aspx

Return to Contents


  KM In Practice

Milberg extends e-discovery capabilities

Milberg, a law firm with offices in New York, Los Angeles, Detroit and Tampa, has chosen a Web-based workflow and notification system to manage its legal hold and risk assessment processes in future cases

Milberg, a law firm with offices in New York, Los Angeles, Detroit and Tampa, has chosen a Web-based workflow and notification system to manage its legal hold and risk...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Milberg-extends-e-discovery-capabilities-75158.aspx

Return to Contents


Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming July 26, 2016
Sharing Enterprise Content Beyond the Firewall
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in September 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Sonesta Hotel Philadelphia, Philadelphia, PA
Aug 08, 2016 - Aug 09, 2016
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 15, 2016 - Aug 17, 2016
Walter E. Washington Convention Center, Washington, DC
Aug 24, 2016 - Aug 24, 2016
Gaylord Texan Hotel & Convention Center, Grapevine, TX (Dallas area)
Sep 19, 2016 - Sep 21, 2016
Toronto, Ontario
Sep 21, 2016 - Sep 22, 2016