Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Tuesday, February 01, 2011

Focus on Intelligent Search at Enterprise Search Summit

This intense, 2-day conference will bring together the best and brightest minds in the industry to help you learn how to make the most of your content and knowledge assets. Based on real-world experience, case studies, and expert insights, Enterprise Search Summit will empower employees through the effective use of search tools and techniques.

Join us. Register Today

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Conceptual search and e-discovery from Clearwell

Interactive, relevant and defensible results

Clearwell Systems has extended its Transparent Search technology to concept search, the latest addition to the Processing, Analysis and Review module in its e-discovery platform.

Key capabilities of Clearwell’s Transparent...

Continue Here: http://www.kmworld.com/Articles/News/News/Conceptual-search-and-e-discovery-from-Clearwell-73517.aspx

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Nuxeo debuts Studio 2.0

Significant new version

Nuxeo has introduced Studio 2.0, its customization and design environment delivered as a service. Version 2.0 of the open source content management system exposes new design tools to help...

Continue Here: http://www.kmworld.com/Articles/News/News/Nuxeo-debuts-Studio-2.0-73516.aspx

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Clustify 2.3 from Hot Neuron

E-mail threading added

Hot Neuron has released Version 2.3 of its Clustify software, which features content-based e-mail threading to reduce the number of documents that must be reviewed during e-discovery.

The company explains...

Continue Here: http://www.kmworld.com/Articles/News/News/Clustify-2.3-from-Hot-Neuron-73515.aspx

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  Inside KMWorld

BPM gets flexible

Business process management (BPM) solutions and their predecessor workflow products have been used effectively over many years to automate and streamline processes that range from routine administrative tasks to complex transactional...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/BPM-gets-flexible-73344.aspx

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  KM In Practice

State Department improves IT support operations

The U.S. Department of State is expanding its use of knowledge management software. The department has chosen RightAnswers Unified Knowledge Suite to improve service desk efficiency and...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/State-Department-improves-IT-support-operations-73513.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming July 26, 2016
Sharing Enterprise Content Beyond the Firewall
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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