Download the annual State of Knowledge Management survey report in the KMWorld Buyer's Guide
Tuesday, February 01, 2011

Focus on Intelligent Search at Enterprise Search Summit

This intense, 2-day conference will bring together the best and brightest minds in the industry to help you learn how to make the most of your content and knowledge assets. Based on real-world experience, case studies, and expert insights, Enterprise Search Summit will empower employees through the effective use of search tools and techniques.

Join us. Register Today

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
A complex system that works is invariably found to have evolved from a simple system that worked. — John Gall
  Breaking News

Conceptual search and e-discovery from Clearwell

Interactive, relevant and defensible results

Clearwell Systems has extended its Transparent Search technology to concept search, the latest addition to the Processing, Analysis and Review module in its e-discovery platform.

Key capabilities of Clearwell’s Transparent...

Continue Here: http://www.kmworld.com/Articles/News/News/Conceptual-search-and-e-discovery-from-Clearwell-73517.aspx

Return to Contents


Nuxeo debuts Studio 2.0

Significant new version

Nuxeo has introduced Studio 2.0, its customization and design environment delivered as a service. Version 2.0 of the open source content management system exposes new design tools to help...

Continue Here: http://www.kmworld.com/Articles/News/News/Nuxeo-debuts-Studio-2.0-73516.aspx

Return to Contents


Clustify 2.3 from Hot Neuron

E-mail threading added

Hot Neuron has released Version 2.3 of its Clustify software, which features content-based e-mail threading to reduce the number of documents that must be reviewed during e-discovery.

The company explains...

Continue Here: http://www.kmworld.com/Articles/News/News/Clustify-2.3-from-Hot-Neuron-73515.aspx

Return to Contents


  Inside KMWorld

BPM gets flexible

Business process management (BPM) solutions and their predecessor workflow products have been used effectively over many years to automate and streamline processes that range from routine administrative tasks to complex transactional...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/BPM-gets-flexible-73344.aspx

Return to Contents


  KM In Practice

State Department improves IT support operations

The U.S. Department of State is expanding its use of knowledge management software. The department has chosen RightAnswers Unified Knowledge Suite to improve service desk efficiency and...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/State-Department-improves-IT-support-operations-73513.aspx

Return to Contents


Knowledge Management in the Age of Social Content

With the growing popularity of online communities, curated content, the wisdom of the crowd and other social trends, organizations may wonder if formal knowledge management should still play a part in future customer service plans. Although social content is an important innovation that can add value to your overall customer support landscape, for­mal knowledge management is still vital and offers several benefits that extend beyond these more informal content sources…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 18, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in July 2016***
Best Practices in Cloud Solutions for the Enterprise

EMBRACING THE CLOUD
As Cloud Solutions proliferate and evolve, concerns about security and mobility persist. The SaaS model has already changed into a myriad of self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. Imagine what employees and customers could do if they could simply log onto a website and conduct a business deal or a transaction. It’s an extreme departure for many companies that fear the security issues, but it is also quite likely to be the way of the future.

Keep up with the fast-changing Cloud environment, starting with: “Best Practices in Cloud Solutions for the Enterprise.”, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

KM for Customer Experience [May 2016]

Financial Services [April 2016]

Enterprise Content Management [April 2016]

Information Analytics [March 2016]

E-Discovery [February 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
New York Hilton Midtown, NY, NY
May 09, 2016 - May 11, 2016
Westin Michigan Avenue, Chicago, IL
May 22, 2016 - May 25, 2016
Gaylord Palms Resort & Convention Center, Orlando, FL
Jun 06, 2016 - Jun 08, 2016
Hyatt Regency, San Francisco, CA
Jun 13, 2016 - Jun 14, 2016
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 13, 2016 - Jun 16, 2016

Search KMWorld

Connect