Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Tuesday, January 04, 2011

Sponsored by: Buying & Selling eContent

Buying and Selling eContent 2011

Have your say at Buying & Selling eContent.

There's still time to submit your speaking proposal for Buying and Selling eContent, which will be held March 28-29, 2011 (Pre-conference sessions March 27) at they Hyatt Regency Scottsdale Resort & Spa. Now is your chance to bring your expertise to the forefront.  

The deadline for submitting proposals has been extended

to January 10, 2011. Submit Yours Now!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Open source enterprise search

LucidWorks launched, free download

Lucid Imagination has unveiled LucidWorks Enterprise, a new search solution development platform built transparently on Solr/Lucene by the company. It includes a full and openly accessible current version of...

Continue Here: http://www.kmworld.com/Articles/News/News/Open-source-enterprise-search-73044.aspx

Return to Contents


New eDOCS version from OpenText

Improves user experience, enhances scalability

OpenText has released eDOCS DM 5.3, which the company describes as a significant upgrade to the eDOCS product portfolio, designed to help lower total cost of ownership and deliver...

Continue Here: http://www.kmworld.com/Articles/News/News/New-eDOCS-version-from-OpenText-73043.aspx

Return to Contents


Analytics meets marketing

Teradata to acquire Aprimo

Teradata has signed an a definitive agreement to acquire Aprimo for $525 million including the assumption of approximately $25 million of cash at closing, subject to adjustment....

Continue Here: http://www.kmworld.com/Articles/News/News/Analytics-meets-marketing-73041.aspx

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  Inside KMWorld

KM past and future—Fixing the pain points

"Organizations put themselves at risk because they don't know what's out there or where it is."

The future of knowledge management in the coming year will include progress on some of the most challenging issues facing enterprises, including making sense of social media content, dealing effectively with...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-past-and-future-Fixing-the-pain-points-72921.aspx

Return to Contents


  KM In Practice

ECM improves campus storage and work environment

Antioch University has chosen an enterprise content management solution to eliminate hundreds of boxes of documents that have caused storage and potential health problems.

Doug Wamer, Antioch University director of...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/ECM-improves-campus-storage-and-work-environment-73035.aspx

Return to Contents


Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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