Tuesday, December 07, 2010

Preparing for E-Discovery webinar
Coming December 14, 2010

Preparing for E-Discovery: Moving from REactive to PROactive Information Governance

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Good judgment comes from experience, and a lot of that comes from bad judgment. — Will Rogers
  Breaking News

A breakthrough for Web self-service

eGain launches Multisearch

eGain has unveiled Multisearch, an all-in-one search technology for Web self-service and the multichannel contact center. Embedded in the eGain SelfService and eGain KnowledgeAgent products, Multisearch delivers ease of...

Continue Here: http://www.kmworld.com/Articles/News/News/A-breakthrough-for-Web-self-service-72294.aspx

Return to Contents


Alterian releases Version 7

Professional and enterprise editions

Alterian has introduced V. 7 of its Web content management system, Alterian Content Manager (ACM).

Some of ACM V. 7 improvements and new features include:

  • a rebranded user interface;
  • a...

    Continue Here: http://www.kmworld.com/Articles/News/News/Alterian-releases-Version-7-72293.aspx

    Return to Contents


    Simplified multilingual Web strategies

    Clay Tablet collaborates with Sitecore

    Clay Tablet and Sitecore are joining forces to help companies more easily automate workflows associated with creating, managing and publishing multilingual Web content.

    Clay Tablet’s translation connectivity software...

    Continue Here: http://www.kmworld.com/Articles/News/News/Simplified-multilingual-Web-strategies-72292.aspx

    Return to Contents


  •   Inside KMWorld

    Competitive intelligence: Capturing a wider view

    In much the same way as other KM tools, CI solutions have focused on allowing business users to extract and disseminate competitive information from Web sources....

    Getting a handle on your competitors’ activities requires checking an increasing number of sources. Searching for news items, monitoring social media and analyzing Internet traffic on competitors’ sites all contribute to...

    Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Competitive-intelligence-Capturing-a-wider-view-70849.aspx

    Return to Contents


      KM In Practice

    EDF chooses cloud-based solution for managing e-mail

    The Environmental Defense Fund (EDF) wanted to reduce the complexity and recurring hardware and administration costs associated with e-mail management. The non-profit organization, with 400 scientists and attorneys in...

    Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/EDF-chooses-cloud-based-solution-for-managing-e-mail-72289.aspx

    Return to Contents


    KM for Omnichannel Customer Engagement

    Superior customer engagement remains one of the few differentiators that businesses can sustain over time. The winners in today's omnichannel environment are the companies that leverage knowledge to empower customers and contact center agents, and provide standout customer experience across channels and devices. We have implemented knowledge solutions for blue-chip companies worldwide, helping them design and deliver great customer experiences. In the process, we have compiled hundreds of best practices. Here are some of the popular ones....

    To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

    KMWorld Web Events
    Coming June 16, 2015
    Pay-As-You-Go Cloud Services
    The SaaS model has changed into a myriad self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction.

    Coming June 30, 2015
    Big Data
    Here's your chance to explain how a big data solution can help businesses that are buried in information but unable to retrieve answers.

    Coming July 28, 2015
    The Impact of Mobile
    It's hard to imagine a larger effect than "BYOD" (bring your own device) has had on the everyday activity or knowledge workers. The ability to take work home and conduct business during down hours had changed the landscape.

    KMWorld White Paper Series

    ***Coming in September 2015***

    Best Practices in Information Governance

    Information is by nature non-governable.

    But people are, and whether you use automation or polices or both, the way people USE information can be controlled. And there are plenty of solutions available to help you do it. If you have compliance, or regulatory or legal-risk issues—and that describes everyone—there is some answer for your information governance quandary.

    This KMWorld White Paper will look for the best solutions in managing and leveraging business and organizational assets to improve performance and protect against risk. Is your company providing these solutions ?

    To participate in this White Paper opportunity, contact:

    Kathy Rogals
    kathy_rogals@kmworld.com
    561-483-5190

    Intelligent Search and Information Access [May 2015]

    Enterprise Content Management [April 2015]

    Analytics for Big Data [March 2015]

    E-Discovery [February 2015]

    BPM and Case Management [January 2015]

    KMWorld Buyers' Guide

    The only comprehensive sourcebook, in print and on the Web, to solutions in:

    • Content and Document Management
    • Social Networking and Collaboration
    • Records Management and Compliance
    • E-Discovery
    • Business Process Management
    • Business and Competitive Intelligence
    • Customer Relationship Management


    Click here to view the current edition and to participate:
    http://www.kmworld.com/BuyersGuide/Default.aspx

    Upcoming Events
    Gaylord Texan, Grapevine, TX (Dallas area)
    Jun 01, 2015 - Jun 03, 2015
    Gaylord National, National Harbor, MD
    Jun 08, 2015 - Jun 11, 2015
    Arlington, VA
    Jun 22, 2015 - Jun 24, 2015
    Hyatt Regency, San Francisco, CA
    Jul 13, 2015 - Jul 14, 2015
    Sonesta Hotel, Philadelphia, PA
    Aug 12, 2015 - Aug 13, 2015

    Search KMWorld

    Connect