Tuesday, December 07, 2010

Preparing for E-Discovery webinar
Coming December 14, 2010

Preparing for E-Discovery: Moving from REactive to PROactive Information Governance

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Experience without theory is blind, but theory without experience is mere intellectual play. — Immanuel Kant
  Breaking News

A breakthrough for Web self-service

eGain launches Multisearch

eGain has unveiled Multisearch, an all-in-one search technology for Web self-service and the multichannel contact center. Embedded in the eGain SelfService and eGain KnowledgeAgent products, Multisearch delivers ease of...

Continue Here: http://www.kmworld.com/Articles/News/News/A-breakthrough-for-Web-self-service-72294.aspx

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Alterian releases Version 7

Professional and enterprise editions

Alterian has introduced V. 7 of its Web content management system, Alterian Content Manager (ACM).

Some of ACM V. 7 improvements and new features include:

  • a rebranded user interface;
  • a...

    Continue Here: http://www.kmworld.com/Articles/News/News/Alterian-releases-Version-7-72293.aspx

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    Simplified multilingual Web strategies

    Clay Tablet collaborates with Sitecore

    Clay Tablet and Sitecore are joining forces to help companies more easily automate workflows associated with creating, managing and publishing multilingual Web content.

    Clay Tablet’s translation connectivity software...

    Continue Here: http://www.kmworld.com/Articles/News/News/Simplified-multilingual-Web-strategies-72292.aspx

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  •   Inside KMWorld

    Competitive intelligence: Capturing a wider view

    In much the same way as other KM tools, CI solutions have focused on allowing business users to extract and disseminate competitive information from Web sources....

    Getting a handle on your competitors’ activities requires checking an increasing number of sources. Searching for news items, monitoring social media and analyzing Internet traffic on competitors’ sites all contribute to...

    Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Competitive-intelligence-Capturing-a-wider-view-70849.aspx

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      KM In Practice

    EDF chooses cloud-based solution for managing e-mail

    The Environmental Defense Fund (EDF) wanted to reduce the complexity and recurring hardware and administration costs associated with e-mail management. The non-profit organization, with 400 scientists and attorneys in...

    Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/EDF-chooses-cloud-based-solution-for-managing-e-mail-72289.aspx

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    Three Tips for Measuring Voice in the Sea of Big Data

    Big data is a hot topic in business IT today. But while the term is ubiquitous in today's business and IT publications, it has proved difficult for many companies to understand what big data actually means for them. Individual companies are working to understand what big data sources will be valuable to them, and what the nature of that value is. They are struggling to fully understand what big data sources they already have, what additional sources they need, and how to realize the value of the data in each source.

    At the heart of these efforts is the realization that their businesses cannot remain competitive without soliciting and incorporating feedback from all customer sources.

    Read more of the Best Practices in Analytics for Big Data White Paper. Click here .

    KMWorld Web Events
    Coming September 16, 2014
    Create a Process-Driven Digital Enterprise
    Please join us for an exclusive and free webinar designed specifically for professionals tasked with transforming the business into a digital enterprise. During this one hour webinar, learn about major process pain points in organisations and what you can do about it; benefits from structured processes with agility for ad-hoc collaboration; how you can model, automate, manage, and monitor processes on one platform; and ways to identify the right resources, tools, and areas to maximize return.

    KMWorld White Paper Series
    ***Coming in November/December 2014***
     
    Best Practices in Knowledge Management

    KNOW THIS:  KNOWLEDGE IS ELUSIVE
     
    Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.
     
    Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.
     
    But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.
     
    The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. If you have a way to address it, please contact:

     
    Kathy Rogals
    561-483-5190

    Information Governance [September 2014]

    Knowledge Management for Customer Experience [July/August 2014]

    Cloud Computing [July/August 2014]

    Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

    Meet the Leaders in Information Governance [June 2014]

    KMWorld Buyers' Guide

    The only comprehensive sourcebook, in print and on the Web, to solutions in:

    • Content and Document Management
    • Social Networking and Collaboration
    • Records Management and Compliance
    • E-Discovery
    • Business Process Management
    • Business and Competitive Intelligence
    • Customer Relationship Management


    Click here to view the current edition and to participate:
    http://www.kmworld.com/BuyersGuide/Default.aspx

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