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Tuesday, December 07, 2010

Preparing for E-Discovery webinar
Coming December 14, 2010

Preparing for E-Discovery: Moving from REactive to PROactive Information Governance

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
All great truths begin as blasphemies. — George Bernard Shaw
  Breaking News

A breakthrough for Web self-service

eGain launches Multisearch

eGain has unveiled Multisearch, an all-in-one search technology for Web self-service and the multichannel contact center. Embedded in the eGain SelfService and eGain KnowledgeAgent products, Multisearch delivers ease of...

Continue Here: http://www.kmworld.com/Articles/News/News/A-breakthrough-for-Web-self-service-72294.aspx

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Alterian releases Version 7

Professional and enterprise editions

Alterian has introduced V. 7 of its Web content management system, Alterian Content Manager (ACM).

Some of ACM V. 7 improvements and new features include:

  • a rebranded user interface;
  • a...

    Continue Here: http://www.kmworld.com/Articles/News/News/Alterian-releases-Version-7-72293.aspx

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    Simplified multilingual Web strategies

    Clay Tablet collaborates with Sitecore

    Clay Tablet and Sitecore are joining forces to help companies more easily automate workflows associated with creating, managing and publishing multilingual Web content.

    Clay Tablet’s translation connectivity software...

    Continue Here: http://www.kmworld.com/Articles/News/News/Simplified-multilingual-Web-strategies-72292.aspx

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  •   Inside KMWorld

    Competitive intelligence: Capturing a wider view

    In much the same way as other KM tools, CI solutions have focused on allowing business users to extract and disseminate competitive information from Web sources....

    Getting a handle on your competitors’ activities requires checking an increasing number of sources. Searching for news items, monitoring social media and analyzing Internet traffic on competitors’ sites all contribute to...

    Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Competitive-intelligence-Capturing-a-wider-view-70849.aspx

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      KM In Practice

    EDF chooses cloud-based solution for managing e-mail

    The Environmental Defense Fund (EDF) wanted to reduce the complexity and recurring hardware and administration costs associated with e-mail management. The non-profit organization, with 400 scientists and attorneys in...

    Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/EDF-chooses-cloud-based-solution-for-managing-e-mail-72289.aspx

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    The Value of KM Across an Enterprise

    The world of knowledge management (KM) is changing. Successful organizations no longer use intranets or shared folders to communicate between departments and with clients. The new age of knowledge management integrates silos of information and provides employees with the tools necessary to provide customers with relevant, timely information, thereby improving customer satisfaction and increasing the productivity of each employee…

    To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

    KMWorld Web Events
    Coming March 14, 2017
    Increasing Productivity with Collaboration
    Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

    Coming April 18, 2017
    Mastering BPM and Case Management
    BPM and workflow served us well for quite a long time. But everything changes, and evolves. Collaboration and process improvement remains as important as ever. Case management, for example, is becoming the latest growth area for software developers looking to create new vistas for true collaboration platforms—not merely simple business processes.

    Coming May 23, 2017
    Taking Information Governance to the Next Level
    Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control.

    Coming June 20, 2017
    Best Practices in Enterprise Video and Digital Asset Management
    The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious—and important—to business managers worldwide. As a result, subjects such as storage requirements, format adapters, viewing tools have also grown in concern. It's no longer a paper moon...

    Coming July 25, 2017
    Leveraging Text Analytics in Your Organization
    Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

    Coming August 22, 2017
    Best Practices in Intelligent Search and Discovery
    Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

    Coming September 19, 2017
    Game Changing Breakthroughs in Knowledge Management
    Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

    Coming October 24, 2017
    Enabling Success with Customer Experience Management
    It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

    Coming November 14, 2017
    Deriving Knowledge Insights with Cognitive Computing
    Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

    Coming December 12, 2017
    The Future of Enterprise Content Management
    Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

    KMWorld White Paper Series

    ***Coming in April 2017***
    Best Practices in Customer Experience

    Customer Experience. We think one of the vast challenges for businesses seeking a competitive edge is how they treat their customers. And it is as much a "philosophy" as a business issue. So learning from the leaders in customer experience should be revealing and guiding. Are you a leader in this critical aspect of business ?

    What will be the next "have-to" trend? Share your strategies and go-to-market approaches.

    You can participate in this White Paper opportunity by contacting:

    Kathy Rogals
    kathy_rogals@kmworld.com
    561-483-5190

    ------------------

    ***Coming in April 2017***
    Best Practices in Knowledge Management for Financial Services

    In Financial Services Information is Imperative. There are special challenges facing the financial and banking community:

    * Changing terms and regulations
    * Providing support for customers and staff
    * Implementing the highest level of security to keep customers safe

    Solutions for customer relationship management, business process management, reporting and knowledge management must communicate with each other.

    The next KMWorld White Paper: "Best Practices in Knowledge Management for Financial Services " will address this complex landscape. If you have a way to address it, please contact:

    Kathy Rogals
    kathy_rogals@kmworld.com
    561-483-5190

     

     

    E-Discovery [January 2017]

    BPM and Case Management [January 2017]

    Knowledge Management [November/December 2016]

    Cognitive Computing [October 2016]

    Information Governance [September 2016]

    KMWorld Buyers' Guide

    The only comprehensive sourcebook, in print and on the Web, to solutions in:

    • Content and Document Management
    • Social Networking and Collaboration
    • Records Management and Compliance
    • E-Discovery
    • Business Process Management
    • Business and Competitive Intelligence
    • Customer Relationship Management


    Click here to view the current edition and to participate:
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