Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Tuesday, December 07, 2010

Preparing for E-Discovery webinar
Coming December 14, 2010

Preparing for E-Discovery: Moving from REactive to PROactive Information Governance

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Whoever acquires knowledge and does not practice it resembles he who plows his land and leaves it unsown. — Sadi
  Breaking News

A breakthrough for Web self-service

eGain launches Multisearch

eGain has unveiled Multisearch, an all-in-one search technology for Web self-service and the multichannel contact center. Embedded in the eGain SelfService and eGain KnowledgeAgent products, Multisearch delivers ease of...

Continue Here: http://www.kmworld.com/Articles/News/News/A-breakthrough-for-Web-self-service-72294.aspx

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Alterian releases Version 7

Professional and enterprise editions

Alterian has introduced V. 7 of its Web content management system, Alterian Content Manager (ACM).

Some of ACM V. 7 improvements and new features include:

  • a rebranded user interface;
  • a...

    Continue Here: http://www.kmworld.com/Articles/News/News/Alterian-releases-Version-7-72293.aspx

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    Simplified multilingual Web strategies

    Clay Tablet collaborates with Sitecore

    Clay Tablet and Sitecore are joining forces to help companies more easily automate workflows associated with creating, managing and publishing multilingual Web content.

    Clay Tablet’s translation connectivity software...

    Continue Here: http://www.kmworld.com/Articles/News/News/Simplified-multilingual-Web-strategies-72292.aspx

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  •   Inside KMWorld

    Competitive intelligence: Capturing a wider view

    In much the same way as other KM tools, CI solutions have focused on allowing business users to extract and disseminate competitive information from Web sources....

    Getting a handle on your competitors’ activities requires checking an increasing number of sources. Searching for news items, monitoring social media and analyzing Internet traffic on competitors’ sites all contribute to...

    Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Competitive-intelligence-Capturing-a-wider-view-70849.aspx

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      KM In Practice

    EDF chooses cloud-based solution for managing e-mail

    The Environmental Defense Fund (EDF) wanted to reduce the complexity and recurring hardware and administration costs associated with e-mail management. The non-profit organization, with 400 scientists and attorneys in...

    Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/EDF-chooses-cloud-based-solution-for-managing-e-mail-72289.aspx

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    Why Enterprise Digital Asset Management Must Be Cloud-Native

    A survey by Real Story Group found 60% of participants who reported their current digital asset management (DAM) system is on-premises said they plan to migrate their DAM to the cloud in the near future. Success depends on accurately evaluating cloud-related claims from DAM vendors…

    To read more of this Best Practices in Cloud Solutions for the Enterprise White Paper article, Click Here.

    KMWorld Web Events
    Coming October 25, 2016
    Enabling Success with Customer Experience Management
    Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

    Coming November 15, 2016
    What Cloud Solutions Can Most Affect Your Enterprise
    The SaaS model has already changed into a myriad self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. There is now little doubt that cloud services and solutions can really be trusted to deliver many of the same capabilities, security, and service levels as those delivered by traditional IT. But where does the cloud fit into your organization?

    Coming December 06, 2016
    The Future of Content Management
    Content management will always play a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or loses it in the weeds. We will opt for the former, and find ways to help organizations construct their content management programs so that information does not go wasted.

    KMWorld White Paper Series

    ***Coming in November/December 2016***
    Best Practices for the Mobile Workforce

    WORKERS ON THE MOVE

    A mobile workforce changes the game in many ways. For one, having workers absent from their desks diminishes the interaction with colleagues—the water cooler/coffee machine un-meetings—that can lead to helpful solutions and emerging insights. That kind of camaraderie should not be taken lightly.

    Mobile workers also need a very different infrastructure. There needs to be a means of supporting those who work from their cars, or their homes or from the beach for that matter, that is very different from the in-place systems that have been put in place and are monitored and tested on a usual basis. There is very little in place (in most companies) to ensure that workers “in the field” have effective and secure access via their mobile devices to the same information assets they are accustomed to from their desktops.

    The world will get more mobile, not less. Now is the time to address those challenges. What does your company bring to the mobile workforce arena? To participate, please contact:

    Kathy Rogals
    kathy_rogals@kmworld.com
    561-483-5190

    --------------------------------------------------

    ***Coming in November/December 2016***
    Best Practices in Knowledge Management

    KNOW THIS: KNOWLEDGE IS ELUSIVE

    Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

    Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

    But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

    The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. If you have a way to address it, please contact:

    Kathy Rogals
    kathy_rogals@kmworld.com
    561-483-5190

     

    Information Governance [September 2016]

    Intelligent Search [July/August 2016]

    Cloud Computing for the Enterprise [July/August 2016]

    Enhancing SharePoint [June 2016]

    KM for Customer Experience [May 2016]

    KMWorld Buyers' Guide

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    • Social Networking and Collaboration
    • Records Management and Compliance
    • E-Discovery
    • Business Process Management
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    • Customer Relationship Management


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