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Thursday, November 04, 2010

  Table of Contents
Breaking News KM In Practice
Quote of the Week
A complex system that works is invariably found to have evolved from a simple system that worked. — John Gall
  Breaking News

A fix for pharma

Easing adverse event management

Pegasystems has released its Adverse Event Case Processing solution, which is designed to help organizations collect, manage and analyze adverse events both during and after clinical trials, thereby shortening...

Continue Here: http://www.kmworld.com/Articles/News/News/A-fix-for-pharma-71194.aspx

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Oracle to acquire ATG

Deal worth reported $1 billion

Art Technology Group (ATG) has agreed to be acquired by Oracle for $6 per share in cash, or approximately $1 billion. The transaction is subject to stockholder...

Continue Here: http://www.kmworld.com/Articles/News/News/Oracle-to-acquire-ATG-71193.aspx

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Sitecore integrates Microsoft Dynamics CRM

Captures sales intelligence

Sitecore has announced enhanced integration with Microsoft Dynamics CRM. The move gives organizations the opportunity to blend prospect and customer data stored in the Microsoft Dynamics CRM...

Continue Here: http://www.kmworld.com/Articles/News/News/Sitecore-integrates-Microsoft-Dynamics-CRM-71192.aspx

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  KM In Practice

Integrated technology helps bank meet data challenges

A community bank in southwest Texas has deployed a Web-based business intelligence (BI) solution that allows its employees to analyze up-to-date information on their own. Kleberg First National Bank...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Integrated-technology-helps-bank-meet-data-challenges-71191.aspx

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Knowledge Management in the Age of Social Content

With the growing popularity of online communities, curated content, the wisdom of the crowd and other social trends, organizations may wonder if formal knowledge management should still play a part in future customer service plans. Although social content is an important innovation that can add value to your overall customer support landscape, for­mal knowledge management is still vital and offers several benefits that extend beyond these more informal content sources…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 18, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in July 2016***
Best Practices in Cloud Solutions for the Enterprise

EMBRACING THE CLOUD
As Cloud Solutions proliferate and evolve, concerns about security and mobility persist. The SaaS model has already changed into a myriad of self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. Imagine what employees and customers could do if they could simply log onto a website and conduct a business deal or a transaction. It’s an extreme departure for many companies that fear the security issues, but it is also quite likely to be the way of the future.

Keep up with the fast-changing Cloud environment, starting with: “Best Practices in Cloud Solutions for the Enterprise.”, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

KM for Customer Experience [May 2016]

Financial Services [April 2016]

Enterprise Content Management [April 2016]

Information Analytics [March 2016]

E-Discovery [February 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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