Thursday, September 23, 2010

 Sponsored by: EMC

Learn about EMC’s Roadmap to Connected eGovernment, and how governments around the globe can now improve their performance by managing interactions and processes digitally, automating service requests, and creating information intelligence that yields better decisions. And there’s no reason why you can’t join them! Learn how you can start: www.emc.com/government .

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Good judgment comes from experience, and a lot of that comes from bad judgment. — Will Rogers
  Breaking News

Media creation, meet Web deployment

Open Text raises the bar

Open Text has unveiled a new integration between Open Text Web Experience Management (formerly Vignette Content Management) and Open Text Media Management designed to help customers shorten the content...

Continue Here: http://www.kmworld.com/Articles/News/News/Media-creation-meet-Web-deployment-70124.aspx

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Make social media work for you

Jive extends marketing platform

Jive has introduced Social Media Engagement, which enables companies to monitor and respond in real time to conversations taking place on social sites such as Facebook and Twitter. Jive...

Continue Here: http://www.kmworld.com/Articles/News/News/Make-social-media-work-for-you-70123.aspx

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CAAT V. 3.8 from Content Analyst

E-mail threading extends previous features

Content Analyst, a provider of advanced analytics and conceptual search for the document management, legal and intelligence communities, has released CAAT V. 3.8, its document analytics software.

The company reports...

Continue Here: http://www.kmworld.com/Articles/News/News/CAAT-V.-3.8-from-Content-Analyst-70122.aspx

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  KM In Practice

Delivering a modern corporate Web site

Enterprise Ireland, a government organization that helps Irish businesses develop and grow in world markets, has deployed a new content management solution to update its Web site.

Enterprise Ireland chose...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Delivering-a-modern-corporate-Web-site-70121.aspx

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KM for Omnichannel Customer Engagement

Superior customer engagement remains one of the few differentiators that businesses can sustain over time. The winners in today's omnichannel environment are the companies that leverage knowledge to empower customers and contact center agents, and provide standout customer experience across channels and devices. We have implemented knowledge solutions for blue-chip companies worldwide, helping them design and deliver great customer experiences. In the process, we have compiled hundreds of best practices. Here are some of the popular ones....

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming June 16, 2015
Pay-As-You-Go Cloud Services
The SaaS model has changed into a myriad self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction.

Coming June 30, 2015
Big Data
Here's your chance to explain how a big data solution can help businesses that are buried in information but unable to retrieve answers.

Coming July 28, 2015
The Impact of Mobile
It's hard to imagine a larger effect than "BYOD" (bring your own device) has had on the everyday activity or knowledge workers. The ability to take work home and conduct business during down hours had changed the landscape.

KMWorld White Paper Series

***Coming in September 2015***

Best Practices in Information Governance

Information is by nature non-governable.

But people are, and whether you use automation or polices or both, the way people USE information can be controlled. And there are plenty of solutions available to help you do it. If you have compliance, or regulatory or legal-risk issues—and that describes everyone—there is some answer for your information governance quandary.

This KMWorld White Paper will look for the best solutions in managing and leveraging business and organizational assets to improve performance and protect against risk. Is your company providing these solutions ?

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search and Information Access [May 2015]

Enterprise Content Management [April 2015]

Analytics for Big Data [March 2015]

E-Discovery [February 2015]

BPM and Case Management [January 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Jun 01, 2015 - Jun 03, 2015
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Jun 08, 2015 - Jun 11, 2015
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Jun 22, 2015 - Jun 24, 2015
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Jul 13, 2015 - Jul 14, 2015
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Aug 12, 2015 - Aug 13, 2015

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