Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Tuesday, July 13, 2010

Web Event Coming July 20, 2010
Best Strategies for Document and Image Management: GET CONTROL OF ALL THAT PAPER!
The leading thinkers in the field of document and image management will join KMWorld to discuss what YOU can do to get control of paper at its first point of entry into your business – whether in remote offices or the mailroom - and make your paper-based processes run much more efficiently, drive the communication and processes of your business with automated workflows, use a Web-based interface to turn raw data into searchable information, lower cost of ownership by leveraging existing infrastructure and open technologies, speed the delivery of paper into SharePoint and other applications, increase compliance for corporate governance and industry regulations, and benefit from lessons learned through real-life examples.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Learning on the go

SumTotal unleashes ToolBook 10.5

SumTotal Systems has introduced the newest version of ToolBook, its software for quickly authoring interactive learning content. The company says Toolbook 10.5 gives content developers and learning professionals the...

Continue Here: http://www.kmworld.com/Articles/News/News/Learning-on-the-go-68278.aspx

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Inside the head of your customer

New behavioral marketing service

Quantivo and Semphonic report they have formed a strategic partnership designed to provide marketers with what they claim is a full behavioral analytics solution.

Quantivo says its SaaS...

Continue Here: http://www.kmworld.com/Articles/News/News/Inside-the-head-of-your-customer-68277.aspx

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Ingeniux releases CMS V. 7

Expanded usability

Ingeniux has announced a new version of its namesake Web content management software. The company says Ingeniux CMS 7 elevates usability for enterprise Web content software and delivers a...

Continue Here: http://www.kmworld.com/Articles/News/News/Ingeniux-releases-CMS-V.-7-68276.aspx

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  KM In Practice

Secure social networking helps world leaders collaborate

At the recent G-20 Summit, policy makers could collaborate over secure social networking software before, after and during the event in Toronto. In a recent press release, Open Text...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Secure-social-networking-helps-world-leaders-collaborate-68274.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in October 2016***
Best Practices in KM for Healthcare

Diagnosing Success

The healthcare industry needs streamlined access to the information that allows them to comply with government regulation, identify fraud and safeguard medical records while interacting with a host of providers and clinicians.

How does your solution enable informed decision-making while creating efficiencies, exploiting new technologies and creating new opportunities ?

To participate in this White Paper opportunity, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Sonesta Hotel Philadelphia, Philadelphia, PA
Aug 08, 2016 - Aug 09, 2016
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 15, 2016 - Aug 17, 2016
Walter E. Washington Convention Center, Washington, DC
Aug 24, 2016 - Aug 24, 2016
Gaylord Texan Hotel & Convention Center, Grapevine, TX (Dallas area)
Sep 19, 2016 - Sep 21, 2016
Toronto, Canada
Sep 21, 2016 - Sep 22, 2016