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Thursday, June 03, 2010

Web Event Coming June 08, 2010
Knowledge Management for Contact Center and Web Customer Service
The knowledge management domain is undergoing a sea change, driven by new technologies, new applications, and new trends such as generational shifts in customer communications, mobile lifestyles, green initiatives, and adoption of social networks. What are these megatrends and how can you embrace them to add business value and boost your organizational visibility? How are forward-looking customer service and ebusiness organizations leveraging these trends for success? Join us in this webinar to find out.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Manna for WCM marketers

PaperThin christens CommonSpot 6.0

PaperThin has released a significant new version of CommonSpot, its Web content management solution. Version 6.0 combines a new user interface with a suite of marketing and development solutions...

Continue Here: http://www.kmworld.com/Articles/News/News/Manna-for-WCM-marketers-67558.aspx

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Endeca partners with PTC

Extends reach of search-based applications

 Endeca has joined PTC’s PartnerAdvantage Program to provide a direct integration between PTC Windchill and the Endeca Information Access Platform (IAP). Combined with connectors to a full...

Continue Here: http://www.kmworld.com/Articles/News/News/Endeca-partners-with-PTC-67557.aspx

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Open Text gets more sociable

Expands and enhances capabilities

Open Text has announced an expanded family of social media offerings that enable businesses to securely apply the value of social media to solve core business challenges, such as...

Continue Here: http://www.kmworld.com/Articles/News/News/Open-Text-gets-more-sociable-67556.aspx

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  KM In Practice

Bike retailer goes mobile

A bicycle retailer is leveraging a mobile platform to enhance its marketing and sales efforts. Full Cycle Bikes, a Boulder, Colo.-based business, has chosen the Mocapay platform...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Bike-retailer-goes-mobile-67553.aspx

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How to Steer Cognitive Applications With Semantic Technologies

We have entered the era of smart applications. Chatbots, recommendation services, knowledge discovery tools and analytics solutions are deployed across various industries to enhance digital customer interaction and increase operational efficiency. The demand for talented and experienced developers and technology professionals is constantly exceeding supply…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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