Thursday, June 03, 2010

Web Event Coming June 08, 2010
Knowledge Management for Contact Center and Web Customer Service
The knowledge management domain is undergoing a sea change, driven by new technologies, new applications, and new trends such as generational shifts in customer communications, mobile lifestyles, green initiatives, and adoption of social networks. What are these megatrends and how can you embrace them to add business value and boost your organizational visibility? How are forward-looking customer service and ebusiness organizations leveraging these trends for success? Join us in this webinar to find out.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
I am disillusioned enough to know that no man's opinion on any subject is worth a damn unless backed up with enough genuine information to make him really know what he's talking about. — H. P. Lovecraft
  Breaking News

Manna for WCM marketers

PaperThin christens CommonSpot 6.0

PaperThin has released a significant new version of CommonSpot, its Web content management solution. Version 6.0 combines a new user interface with a suite of marketing and development solutions...

Continue Here: http://www.kmworld.com/Articles/News/News/Manna-for-WCM-marketers-67558.aspx

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Endeca partners with PTC

Extends reach of search-based applications

 Endeca has joined PTC’s PartnerAdvantage Program to provide a direct integration between PTC Windchill and the Endeca Information Access Platform (IAP). Combined with connectors to a full...

Continue Here: http://www.kmworld.com/Articles/News/News/Endeca-partners-with-PTC-67557.aspx

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Open Text gets more sociable

Expands and enhances capabilities

Open Text has announced an expanded family of social media offerings that enable businesses to securely apply the value of social media to solve core business challenges, such as...

Continue Here: http://www.kmworld.com/Articles/News/News/Open-Text-gets-more-sociable-67556.aspx

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  KM In Practice

Bike retailer goes mobile

A bicycle retailer is leveraging a mobile platform to enhance its marketing and sales efforts. Full Cycle Bikes, a Boulder, Colo.-based business, has chosen the Mocapay platform...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Bike-retailer-goes-mobile-67553.aspx

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A Big Data Architecture for Search

Big data has the potential to transform the way we all do business. The gradual merging of enterprise search into the big data world is not a one-way street. For sure, the technologies, skills and expertise, built up over two decades by folks in the enterprise search space, are critical to the effective use of unstructured content in big data applications. Various recent acquisitions testify to this. As a company, we have resisted the temptation to simply slap on a big data label, and follow fashion. Instead, we've asked questions such as, "How can we use big data technologies to improve search systems?"....

Read more of the Best Practices in Analytics for Big Data White Paper. Click here .

KMWorld White Paper Series
***Coming in November/December 2014***
 
Best Practices in Knowledge Management

KNOW THIS:  KNOWLEDGE IS ELUSIVE
 
Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.
 
Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.
 
But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.
 
The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. If you have a way to address it, please contact:

 
Kathy Rogals
561-483-5190

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

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  • Customer Relationship Management


Click here to view the current edition and to participate:
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