Thursday, June 03, 2010

Web Event Coming June 08, 2010
Knowledge Management for Contact Center and Web Customer Service
The knowledge management domain is undergoing a sea change, driven by new technologies, new applications, and new trends such as generational shifts in customer communications, mobile lifestyles, green initiatives, and adoption of social networks. What are these megatrends and how can you embrace them to add business value and boost your organizational visibility? How are forward-looking customer service and ebusiness organizations leveraging these trends for success? Join us in this webinar to find out.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Real knowledge is to know the extent of one's ignorance. — Confucius
  Breaking News

Manna for WCM marketers

PaperThin christens CommonSpot 6.0

PaperThin has released a significant new version of CommonSpot, its Web content management solution. Version 6.0 combines a new user interface with a suite of marketing and development solutions...

Continue Here: http://www.kmworld.com/Articles/News/News/Manna-for-WCM-marketers-67558.aspx

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Endeca partners with PTC

Extends reach of search-based applications

 Endeca has joined PTC’s PartnerAdvantage Program to provide a direct integration between PTC Windchill and the Endeca Information Access Platform (IAP). Combined with connectors to a full...

Continue Here: http://www.kmworld.com/Articles/News/News/Endeca-partners-with-PTC-67557.aspx

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Open Text gets more sociable

Expands and enhances capabilities

Open Text has announced an expanded family of social media offerings that enable businesses to securely apply the value of social media to solve core business challenges, such as...

Continue Here: http://www.kmworld.com/Articles/News/News/Open-Text-gets-more-sociable-67556.aspx

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  KM In Practice

Bike retailer goes mobile

A bicycle retailer is leveraging a mobile platform to enhance its marketing and sales efforts. Full Cycle Bikes, a Boulder, Colo.-based business, has chosen the Mocapay platform...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Bike-retailer-goes-mobile-67553.aspx

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Three Prerequisites to Addressing Change

Why is change often so tough? We become tied to what we know. We turn our actions into habit. We become comfortable with how things get accomplished. And, it is when this "how" broadly becomes comfortable, that we—as people, as leaders, as technologists, as workers—are at risk of becoming stagnant; our organizations at risk of becoming irrelevant. Especially now in the era that Gartner has aptly coined "Big Change," we have to be open to new ideas, new technologies, new ways of conducting business . . . .

To read more of this Best Practices in BPM and Case Management White Paper article, Click Here.

KMWorld Web Events
Coming July 28, 2015
From Big Data to Total Data Let the Migration Begin
The challenge for today's enterprise is not only just big data, it's adopting a "total data" landscape. We'll be explaining this in our next KMWorld Webcast on Tuesday July 28, 2015. We'll look at integrating various database platforms into consistent models, including Hadoop and MongoDB, and include industry best practices.

Coming August 25, 2015
Content Analysis
Following on the big data issue, determining what content contains is a critical skill for 2015 information managers. Text analytics is the new frontier for just about everybody in this business. The ability to analyze, examine, cull out the crap and discover the gems is the new effort at work in the document management business. Let us know where you are in delivering that promise.

Coming September 22, 2015
Content Management
Content management still plays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

Coming October 20, 2015
Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer. But how are you doing at that? Most companies would say "OK." But "OK" is not good enough. Customers matter most. Make sure of that.

KMWorld White Paper Series

***Coming in October 2015***

Best Practices in WEB CONTENT MANAGEMENT

MASTER YOUR WEBSITE
Take Control of Content

Web content management has two major components: 1. What you put on your website; and 2. How you put it there. Web content needs to be succinct, descriptive and accurate. None of those things is easy.

That’s where Web content management tools come into play. By guiding the user through the practice of writing (also called authoring), collaborating, administering (also called following the rules), web content management tools can help every employee, however skilled, to do it right and according to accepted policies.

To what degree are you prepared to manage the fine details involved with Web publishing. Everyone in your company, from marketing to sales to administration has a stake in it. Are you doing right by your site? Find out how in the next KMWorld White Paper, “Best Practices in Web Content Management.”

To participate, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Cloud Computing [July/August 2015]

Enhancing SharePoint [June 2015]

Intelligent Search and Information Access [May 2015]

Enterprise Content Management [April 2015]

Analytics for Big Data [March 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Hyatt Regency, San Francisco, CA
Jul 13, 2015 - Jul 14, 2015
New York Academy of Sciences, NY, NY
Jul 15, 2015 - Jul 16, 2015
Sonesta Hotel, Philadelphia, PA
Aug 12, 2015 - Aug 13, 2015
Gaylord National Resort & Convention Center, National Harbor, MD
Sep 09, 2015 - Sep 11, 2015
Hilton San Diego Bayfront, San Diego, CA
Sep 09, 2015 - Sep 11, 2015

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