Register Now for our Webinar - ECM: To the Cloud and Beyond
Thursday, June 03, 2010

Web Event Coming June 08, 2010
Knowledge Management for Contact Center and Web Customer Service
The knowledge management domain is undergoing a sea change, driven by new technologies, new applications, and new trends such as generational shifts in customer communications, mobile lifestyles, green initiatives, and adoption of social networks. What are these megatrends and how can you embrace them to add business value and boost your organizational visibility? How are forward-looking customer service and ebusiness organizations leveraging these trends for success? Join us in this webinar to find out.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Any product that needs a manual to work is broken. — Elon Musk
  Breaking News

Manna for WCM marketers

PaperThin christens CommonSpot 6.0

PaperThin has released a significant new version of CommonSpot, its Web content management solution. Version 6.0 combines a new user interface with a suite of marketing and development solutions...

Continue Here: http://www.kmworld.com/Articles/News/News/Manna-for-WCM-marketers-67558.aspx

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Endeca partners with PTC

Extends reach of search-based applications

 Endeca has joined PTC’s PartnerAdvantage Program to provide a direct integration between PTC Windchill and the Endeca Information Access Platform (IAP). Combined with connectors to a full...

Continue Here: http://www.kmworld.com/Articles/News/News/Endeca-partners-with-PTC-67557.aspx

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Open Text gets more sociable

Expands and enhances capabilities

Open Text has announced an expanded family of social media offerings that enable businesses to securely apply the value of social media to solve core business challenges, such as...

Continue Here: http://www.kmworld.com/Articles/News/News/Open-Text-gets-more-sociable-67556.aspx

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  KM In Practice

Bike retailer goes mobile

A bicycle retailer is leveraging a mobile platform to enhance its marketing and sales efforts. Full Cycle Bikes, a Boulder, Colo.-based business, has chosen the Mocapay platform...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Bike-retailer-goes-mobile-67553.aspx

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Don’t Enhance SharePoint -- Transform It Through Metadata

—SharePoint has matured over the past 13 years. What has changed? Enterprises are still affected by a volatile economy, burgeoning regulatory requirements and the overall challenge to do more with less. This is also evident in organizations' use of SharePoint. Results from a Concept Searching survey found SharePoint is no longer relegated to just a departmental solution or a collaboration platform. Enterprises today face very serious challenges in compliance, potential data breaches and the spiraling costs and frequency of eDiscovery and litigation support. . . .

Read more of the Best Practices in Enhancing SharePoint White Paper. Click here .

KMWorld White Paper Series
***Coming in March 2015***
 
Best Practices in Analytics for Big Data

GETTING THE "BIG" OUT OF DATA

The overriding problem with information is, of course, there's too much of it. And we're not just talking about the 1s and 0s of databases. There's text and email and social media and voice and video, even, to contend with.

But it's not so much the volume or variety of data that is daunting companies today. It's realizing the usefulness and value that is locked away in those data stores. So enterprising organizations are applying analytics tools to locate, associate and deliver key information sources directly to and from their users' many resources.

Find out how analytics is playing a key role in the thriving big data marketplace.

Be part of the next KMWorld White Paper, "Best Practices in Analytics for Big Data." Find out what the big deal is. For details on including your article, please contact:

 
Kathy Rogals
561-483-5190

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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