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Thursday, April 15, 2010

Web Event Coming April 22, 2010
Cloud Computing: The Evolution of the IT Help Desk
IT help desks are adopting a mix of innovative, new technologies, such as software as a service, virtualization and even strategic outsourcing. And while these new technologies align the IT help desk with business objectives, they also introduce internal support challenges.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
I never could have done what I have done without the habits of punctuality, order and diligence, without the determination to concentrate myself on one subject at a time. — Charles Dickens
  Breaking News

Community gadgeteering

New solutions from FatWire

FatWire has launched two new products, FatWire Community Server and FatWire Gadget Server. The products are designed to enable organizations to harness the power of social computing to create...

Continue Here: http://www.kmworld.com/Articles/News/News/Community-gadgeteering-66598.aspx

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Collaborative CRM

MindTouch integrates with SugarCRM

MindTouch, which touts itself as an open source alternative to Microsoft SharePoint, has integrated with SugarCRM, a provider of commercial open source customer relationship management (CRM) software....

Continue Here: http://www.kmworld.com/Articles/News/News/Collaborative-CRM-66596.aspx

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Cybersecurity and virtualization microsites

DLT Solutions and GovLoop partner

DLT Solutions, a value-added reseller in government information technology software and services, has announced a partnership with GovLoop, a social network for government employees and contractors across...

Continue Here: http://www.kmworld.com/Articles/News/News/Cybersecurity-and-virtualization-microsites-66593.aspx

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  KM In Practice

Eliminating unwanted inbound e-mail

easyJet, a European airline that operates in 29 countries, has deployed a cloud-based e-mail security solution to protect employee inboxes from spam, viruses and phishing attacks. The airline has...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Eliminating-unwanted-inbound-e-mail-66590.aspx

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Five Trends in Enterprise Video

Video is becoming a preferred vehicle through which enterprises communicate to their employees, partners, prospects, customers and more. In fact, according to Cisco, the sum of all forms of video will exceed 86% of global consumer traffic by 2016. And according to Gartner, the amount of video in the enterprise is increasing at rates varying from 50% to 200%, annually . . . .

Read more of the Best Practices in Enterprise Content Management White Paper. Click here .

KMWorld White Paper Series
***Coming in January 2015***
 
Best Practices in BPM & Case Management

The Case for Case Management

By now we’ve all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over… just in a better way. Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. We call it “Case and Business Process Management.” 

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper—"Best Practices in BPM and Case Management.” And you can do that by contacting:

 
Kathy Rogals
561-483-5190

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Hilton San Diego Bayfront, San Diego, CA
Oct 26, 2014 - Oct 28, 2014
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Nov 04, 2014 - Nov 07, 2014
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Nov 04, 2014 - Nov 07, 2014
Grand Hyatt Washington, Washington, DC
Nov 04, 2014 - Nov 05, 2014
Grand Hyatt Washington, Washington, DC
Nov 06, 2014 - Nov 07, 2014

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