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Thursday, April 15, 2010

Web Event Coming April 22, 2010
Cloud Computing: The Evolution of the IT Help Desk
IT help desks are adopting a mix of innovative, new technologies, such as software as a service, virtualization and even strategic outsourcing. And while these new technologies align the IT help desk with business objectives, they also introduce internal support challenges.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
If knowledge can create problems, it is not through ignorance that we can solve them. — Isaac Asimov
  Breaking News

Community gadgeteering

New solutions from FatWire

FatWire has launched two new products, FatWire Community Server and FatWire Gadget Server. The products are designed to enable organizations to harness the power of social computing to create...

Continue Here: http://www.kmworld.com/Articles/News/News/Community-gadgeteering-66598.aspx

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Collaborative CRM

MindTouch integrates with SugarCRM

MindTouch, which touts itself as an open source alternative to Microsoft SharePoint, has integrated with SugarCRM, a provider of commercial open source customer relationship management (CRM) software....

Continue Here: http://www.kmworld.com/Articles/News/News/Collaborative-CRM-66596.aspx

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Cybersecurity and virtualization microsites

DLT Solutions and GovLoop partner

DLT Solutions, a value-added reseller in government information technology software and services, has announced a partnership with GovLoop, a social network for government employees and contractors across...

Continue Here: http://www.kmworld.com/Articles/News/News/Cybersecurity-and-virtualization-microsites-66593.aspx

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  KM In Practice

Eliminating unwanted inbound e-mail

easyJet, a European airline that operates in 29 countries, has deployed a cloud-based e-mail security solution to protect employee inboxes from spam, viruses and phishing attacks. The airline has...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Eliminating-unwanted-inbound-e-mail-66590.aspx

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Is Customer Experience Only the Tip of the Iceberg ?

We're often told that the best way to create advocacy and brand loyalty through business websites is by providing a vibrant, engaging customer experience. The benefits of creating compelling content and making it available on multiple devices and platforms have been well documented. But is content creation and delivery only the tip of the iceberg when it comes to producing dynamic, customer-facing digital experiences?. . . .

Read more of the Best Practices in Enterprise Content Management White Paper. Click here .

KMWorld White Paper Series
***Coming in February 2015***
 
Best Practices for E-Discovery

The Case for Case Management

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. But many organizations are either slow or unknowledgeable about how to protect themselves.

But it's also true that the same ESI can be of great benefit to many business processes. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practicies for E-Discovery," and tell the marketplace how YOU can solve this conflict. For details on including your article, please contact:
 
Kathy Rogals
561-483-5190

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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