Tuesday, April 13, 2010

Sponsored by: EMC

Learn the key facts business process professionals need to know about case management. Read the Forrester white paper, Dynamic Case Management: An Old Idea Catches New Fire, and find out how dynamic case management integrates the best technologies of traditional BPM, ECM, and analytics with collaborative user experiences.

Click here  to learn more.

 

  Table of Contents
Breaking News Industry Watch KM In Practice
Quote of the Week
“... there is no shame in not knowing. The problem arises when irrational thought and attendant behavior fill the vacuum left by ignorance.” — Neil deGrasse Tyson
  Breaking News

Open Text introduces Media Management 7

New user interface, process automation

Open Text has unveiled Media Management 7, which it calls a major upgrade to its industry leading digital asset management solution. Version 7 includes a completely new user interface...

Continue Here: http://www.kmworld.com/Articles/News/News/Open-Text-introduces-Media-Management-7-66524.aspx

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KM for KMers

New group gains traction

Last November at the KMWorld Conference in San Jose, a new community was born. While most online communities require e-mail reminders to keep members informed of recent activity, KMers...

Continue Here: http://www.kmworld.com/Articles/News/News/KM-for-KMers-66523.aspx

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  Industry Watch

In praise of the social customer

nGenera has released CIM 9

nGenera Customer Interaction Management (CIM) a division of nGenera Corp., has released nGen CIM 9, which adds nGen Community and nGen Social Media channels to the suite and enhances...

Continue Here: http://www.kmworld.com/Articles/News/Industry-Watch/In-praise-of-the-social-customer-66525.aspx

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  KM In Practice

IHS revamps its Web site

IHS, a source of information for multinational corporations, governments and smaller organizations, has migrated content to a renovated Web site with the help of Kapow Technologies.

IHS selected...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/IHS-revamps-its-Web-site-66522.aspx

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The Alarming State of Traditional BPMS

It's no secret that productivity is the key to successful business. More and more companies nowadays are turning to automating process management to facilitate business growth, increase productivity and reduce costs. They pay close attention to the business process management (BPM) concept—a systematic approach to making an organization's workflow more efficient and improving business performance outcomes and operational agility. . . .

Read more of the Best Practices in BPM & Case Management White Paper. Click here .

KMWorld Web Events
Coming July 29, 2014
Discovery Dilemma: Volume-to-Relevance
s your organization proactively governing data in advance of litigation matters? Do you have complete visibility across your data sources? Are you able to identify and collect only the smallest legally defensible data to reduce downstream legal costs? To learn more about streamlining litigation costs and risks, join us for this insightful webinar "Discovery Dilemma: Volume-to-Relevance," brought to you by KMWorld, kCura and IBM.

Coming August 19, 2014
Why a centralized knowledge solution is the power behind a solid customer engagement strategy
Please join Transversal and industry expert Kate Leggett from Forrester in this webcast to explore the 4 P's of customer service and introduce you to the next generation knowledge solution that can help you with your customer engagement strategies.

KMWorld White Paper Series
*** Coming in July 2014***
 
Best Practices in CLOUD COMPUTING
 
THE CHANGING CLOUD
 
No technology advancement has changed the (recent) world more than the “cloud.” By shifting storage and applications to an off-site environment, companies are now experiencing faster and cheaper deployments, additional functionality and better economic returns.
 
Some are, anyway. There’s still a large marketplace eager to explore various cloud-based offerings, and they reside in many vertical markets. The thing that is certain is that the cloud is here to stay, and the vendors who embrace it will prosper. That’s why we’re offering this opportunity to tell your “cloud” story in an upcoming KMWorld White Paper, “Best Practices in Cloud Computing.” To share your market story with an eager marketplace, contact :
 
Kathy Rogals
561-483-5190

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

Enhancing SharePoint [June 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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