Tuesday, April 13, 2010

Sponsored by: EMC

Learn the key facts business process professionals need to know about case management. Read the Forrester white paper, Dynamic Case Management: An Old Idea Catches New Fire, and find out how dynamic case management integrates the best technologies of traditional BPM, ECM, and analytics with collaborative user experiences.

Click here  to learn more.

 

  Table of Contents
Breaking News Industry Watch KM In Practice
Quote of the Week
People in their handlings of affairs often fail when they are about to succeed. If one remains as careful at the end as he was at the beginning, there will be no failure. — Lao Tzu
  Breaking News

Open Text introduces Media Management 7

New user interface, process automation

Open Text has unveiled Media Management 7, which it calls a major upgrade to its industry leading digital asset management solution. Version 7 includes a completely new user interface...

Continue Here: http://www.kmworld.com/Articles/News/News/Open-Text-introduces-Media-Management-7-66524.aspx

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KM for KMers

New group gains traction

Last November at the KMWorld Conference in San Jose, a new community was born. While most online communities require e-mail reminders to keep members informed of recent activity, KMers...

Continue Here: http://www.kmworld.com/Articles/News/News/KM-for-KMers-66523.aspx

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  Industry Watch

In praise of the social customer

nGenera has released CIM 9

nGenera Customer Interaction Management (CIM) a division of nGenera Corp., has released nGen CIM 9, which adds nGen Community and nGen Social Media channels to the suite and enhances...

Continue Here: http://www.kmworld.com/Articles/News/Industry-Watch/In-praise-of-the-social-customer-66525.aspx

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  KM In Practice

IHS revamps its Web site

IHS, a source of information for multinational corporations, governments and smaller organizations, has migrated content to a renovated Web site with the help of Kapow Technologies.

IHS selected...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/IHS-revamps-its-Web-site-66522.aspx

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A Positive Experience at Every Touch Point

So every CIO is supposed to have a social strategy because social is taking over the universe. It's the preferred way people communicate at work or at the office.

While we may still be waiting for flying cars and calorie-free ice cream, the future may be closer than you think when it comes to knowledge management. Here are five progressive ideas you can implement now to start building the knowledgebase of the future: 1. A search engine that knows what you are thinking. One of the most frustrating aspects of using a knowledge management tool is finding the answer you're looking for. Precious seconds are wasted trying different search queries and navigating complex hierarchies. But what if you didn't have to search at all? One of the most important advances in customer service knowledge management is the incorporation of customer context. . . .

Read more of the Best Practices in Knowledge Management White Paper. Click here .

KMWorld White Paper Series
*** Coming in July 2014***
 
Best Practices in CLOUD COMPUTING
 
THE CHANGING CLOUD
 
No technology advancement has changed the (recent) world more than the “cloud.” By shifting storage and applications to an off-site environment, companies are now experiencing faster and cheaper deployments, additional functionality and better economic returns.
 
Some are, anyway. There’s still a large marketplace eager to explore various cloud-based offerings, and they reside in many vertical markets. The thing that is certain is that the cloud is here to stay, and the vendors who embrace it will prosper. That’s why we’re offering this opportunity to tell your “cloud” story in an upcoming KMWorld White Paper, “Best Practices in Cloud Computing.” To share your market story with an eager marketplace, contact :
 
Kathy Rogals
561-483-5190

Enterprise Content Management [April 2014]

Analytics for Big Data [March 2014]

Increasing User Engagement in KM Initiatives [March 2014]

Meet the Leaders in Enterprise Content Management [January 2014]

E-Discovery [February 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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