Thursday, February 18, 2010
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Web Event Coming February 23, 2010
Customer Experience Management: How Social Media Changes the Game
In this special roundtable Web event, you will learn how customer communities and social media are contributing to traditional knowledge management, how social media is blurring the lines of responsibility for "customer experience management" between marketing and customer service, how to "operationalize" customer experience processes to better understand and respond to customer needs, and how to use analytics to react to customer feedback and search metrics while improving the knowledge ecosystem. Our panel will include experts from Attensity and Consona.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
You can use all the quantitative data you can get, but you still have to distrust it and use your own intelligence and judgment. — Alvin Toffler
  Breaking News

Bettering brand management

FatWire and EMC partner

EMC and FatWire have announced they will jointly offer solutions for Web experience and brand management to enhance online experiences and ensure brand consistency.

The companies report their...

Continue Here: http://www.kmworld.com/Articles/News/News/Bettering-brand-management-61167.aspx

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Envisioning excellence

Metastorm introduces ProVison 6.2

Metastorm has released Version 6.2 of its ProVision enterprise modeling, business architecture and business process analysis software suite, including updates to Metastorm’s Web-based modeling repository. Key features of the...

Continue Here: http://www.kmworld.com/Articles/News/News/Envisioning-excellence-61166.aspx

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LuraTech unveils DocYard

Facilitates document conversion processes

LuraTech has launched DocYard, which it describes as a flexible software platform that enables organizations to build their own production-level document conversion and capture environments. By giving scan service...

Continue Here: http://www.kmworld.com/Articles/News/News/LuraTech-unveils-DocYard-61165.aspx

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  KM In Practice

SaaS solution suits ARC’s technology and budget needs

The Atlanta Regional Commission (ARC) has launched a new Web site with enhanced search engine optimization. The regional planning and intergovernmental coordination agency for Atlanta, Ga., and the surrounding...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/SaaS-solution-suits-ARCs-technology-and-budget-needs-61164.aspx

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New Tools for the Old School: Affordable Early Case Assessment and Information Governance

Modern litigators know that Big Data has created a big chasm in every organization's ability to monitor, manage and mine critical data. Within most enterprises, the explosion of unstructured data is powering new levels of productivity, but distributing critical communications across different applications, on different devices, stored in disparate databases, has vastly complicated document discovery for auditing, investigation and litigation. . . .

Read more of the Best Practices for E-Discovery White Paper. Click here .

KMWorld Web Events
Coming August 19, 2014
Why a centralized knowledge solution is the power behind a solid customer engagement strategy
Please join Transversal and industry expert Kate Leggett from Forrester in this webcast to explore the 4 P's of customer service and introduce you to the next generation knowledge solution that can help you with your customer engagement strategies.

KMWorld White Paper Series
*** Coming in July 2014***
 
Best Practices in CLOUD COMPUTING
 
THE CHANGING CLOUD
 
No technology advancement has changed the (recent) world more than the “cloud.” By shifting storage and applications to an off-site environment, companies are now experiencing faster and cheaper deployments, additional functionality and better economic returns.
 
Some are, anyway. There’s still a large marketplace eager to explore various cloud-based offerings, and they reside in many vertical markets. The thing that is certain is that the cloud is here to stay, and the vendors who embrace it will prosper. That’s why we’re offering this opportunity to tell your “cloud” story in an upcoming KMWorld White Paper, “Best Practices in Cloud Computing.” To share your market story with an eager marketplace, contact :
 
Kathy Rogals
561-483-5190

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

Enhancing SharePoint [June 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Sonesta Hotel Philadelphia, Philadelphia, PA
Aug 12, 2014 - Aug 13, 2014
Gaylord Convention Center, National Harbor, Maryland
Sep 03, 2014 - Sep 05, 2014
Gaylord Palms Resort and Convention Center, Kissimmee, FL
Sep 08, 2014 - Sep 10, 2014
Walt Disney World Dolphin, Walt Disney World Swan, and Disney's Yacht and Beach Club Resorts and Disney's Boardwalk, Orlando, FL
Oct 05, 2014 - Oct 09, 2014
Grand Hyatt Washington, Washington, DC
Nov 04, 2014 - Nov 07, 2014

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