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Thursday, February 18, 2010
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Web Event Coming February 23, 2010
Customer Experience Management: How Social Media Changes the Game
In this special roundtable Web event, you will learn how customer communities and social media are contributing to traditional knowledge management, how social media is blurring the lines of responsibility for "customer experience management" between marketing and customer service, how to "operationalize" customer experience processes to better understand and respond to customer needs, and how to use analytics to react to customer feedback and search metrics while improving the knowledge ecosystem. Our panel will include experts from Attensity and Consona.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
I never could have done what I have done without the habits of punctuality, order and diligence, without the determination to concentrate myself on one subject at a time. — Charles Dickens
  Breaking News

Bettering brand management

FatWire and EMC partner

EMC and FatWire have announced they will jointly offer solutions for Web experience and brand management to enhance online experiences and ensure brand consistency.

The companies report their...

Continue Here: http://www.kmworld.com/Articles/News/News/Bettering-brand-management-61167.aspx

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Envisioning excellence

Metastorm introduces ProVison 6.2

Metastorm has released Version 6.2 of its ProVision enterprise modeling, business architecture and business process analysis software suite, including updates to Metastorm’s Web-based modeling repository. Key features of the...

Continue Here: http://www.kmworld.com/Articles/News/News/Envisioning-excellence-61166.aspx

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LuraTech unveils DocYard

Facilitates document conversion processes

LuraTech has launched DocYard, which it describes as a flexible software platform that enables organizations to build their own production-level document conversion and capture environments. By giving scan service...

Continue Here: http://www.kmworld.com/Articles/News/News/LuraTech-unveils-DocYard-61165.aspx

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  KM In Practice

SaaS solution suits ARC’s technology and budget needs

The Atlanta Regional Commission (ARC) has launched a new Web site with enhanced search engine optimization. The regional planning and intergovernmental coordination agency for Atlanta, Ga., and the surrounding...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/SaaS-solution-suits-ARCs-technology-and-budget-needs-61164.aspx

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Five Trends in Enterprise Video

Video is becoming a preferred vehicle through which enterprises communicate to their employees, partners, prospects, customers and more. In fact, according to Cisco, the sum of all forms of video will exceed 86% of global consumer traffic by 2016. And according to Gartner, the amount of video in the enterprise is increasing at rates varying from 50% to 200%, annually . . . .

Read more of the Best Practices in Enterprise Content Management White Paper. Click here .

KMWorld White Paper Series
***Coming in January 2015***
 
Best Practices in BPM & Case Management

The Case for Case Management

By now we’ve all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over… just in a better way. Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. We call it “Case and Business Process Management.” 

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper—"Best Practices in BPM and Case Management.” And you can do that by contacting:

 
Kathy Rogals
561-483-5190

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Nov 04, 2014 - Nov 07, 2014
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Nov 04, 2014 - Nov 07, 2014
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