Download the annual State of Knowledge Management survey report in the KMWorld Buyer's Guide
Tuesday, February 09, 2010
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Sponsored by: Oracle

Web Event Coming February 16, 2010
Success in 2010: Realizing the Benefits of Enterprise 2.0
Join industry thought leaders, Andy Mulholland, Global Chief Technology Officer at Capgemini, and Ajay Gandhi, Sr. Director of Enterprise 2.0 at Oracle, in a discussion on how leading companies are successfully adopting Enterprise 2.0 technologies to achieve significant business benefits -- from improved employee productivity to increased customer satisfaction and reduced time to market for new products and services.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
A complex system that works is invariably found to have evolved from a simple system that worked. — John Gall
  Breaking News

Web-based BI blossoms

SwiftKnowledge for the Enterprise

SwiftKnowledge has released SwiftKnowledge for the Enterprise, which the company describes as a 100 percent Web-based BI application designed for interactive, high-volume use by non-technical business users. Like all...

Continue Here: http://www.kmworld.com/Articles/News/News/Web-based-BI-blossoms-61034.aspx

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Easing DM

ACOM enhances EZContentManager

ACOM Solutions has added features to its EZContentManager system said to provide administrators with greater flexibility and control and bring increased operating convenience to users. The company reports EZContentManager...

Continue Here: http://www.kmworld.com/Articles/News/News/Easing-DM-61033.aspx

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Mobile practice management

Help for solo practitioners, small firms

Themis Solutions reports that Clio, its cloud-based software-as-a-service (SaaS) practice management solution, now supports new mobile platforms, including Google Nexus One, all Android-based phones, iPhone and Palm Pre. The...

Continue Here: http://www.kmworld.com/Articles/News/News/Mobile-practice-management-61032.aspx

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  KM In Practice

Spicing up the mobile pizza experience

A pizza company is mobilizing its gift and customer loyalty program to support marketing and sales initiatives through a software-as-a-service (SaaS) solution from Mocapay.

Zpizza will use the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Spicing-up-the-mobile-pizza-experience-61031.aspx

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Knowledge Management in the Age of Social Content

With the growing popularity of online communities, curated content, the wisdom of the crowd and other social trends, organizations may wonder if formal knowledge management should still play a part in future customer service plans. Although social content is an important innovation that can add value to your overall customer support landscape, for­mal knowledge management is still vital and offers several benefits that extend beyond these more informal content sources…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 18, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in July 2016***
Best Practices in Cloud Solutions for the Enterprise

EMBRACING THE CLOUD
As Cloud Solutions proliferate and evolve, concerns about security and mobility persist. The SaaS model has already changed into a myriad of self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. Imagine what employees and customers could do if they could simply log onto a website and conduct a business deal or a transaction. It’s an extreme departure for many companies that fear the security issues, but it is also quite likely to be the way of the future.

Keep up with the fast-changing Cloud environment, starting with: “Best Practices in Cloud Solutions for the Enterprise.”, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

KM for Customer Experience [May 2016]

Financial Services [April 2016]

Enterprise Content Management [April 2016]

Information Analytics [March 2016]

E-Discovery [February 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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