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Tuesday, February 02, 2010
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Web Event Coming February 10, 2010

Why Old School Self-Service is Hurting Your Customers

Join webinar hosted by IntelliResponse and featuring Dr. Natalie Petouhoff, Senior Analyst at Forrester Research to discuss the customer service challenges created by traditional self-service and how companies can drive better self-service via web, mobile and social media.

Register for FREE Webinar.

 

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Intelligence is the ability to adapt to change. — Stephen Hawking
  Breaking News

Unquestionable semantics

Attensity forms new group

The Attensity Group has launched a wholly owned subsidiary designed to serve federal agencies through a suite of semantic engines and applications. The company says Attensity Government...

Continue Here: http://www.kmworld.com/Articles/News/News/Unquestionable-semantics-60899.aspx

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Classification for information governance

H5 introduces the EDGE

H5 has released the H5 EDGE Classifier, the first of its electronic data governance engine (EDGE) products for the enterprise.

The H5 EDGE Classifier is an information classification application that...

Continue Here: http://www.kmworld.com/Articles/News/News/Classification-for-information-governance-60898.aspx

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Cloud-based behavioral analytics

Behavioral targeting without query languages

Quantivo has announced Version 4 of its namesake solution, which the company claims is the first analytics solution that allows companies to easily ask and answer complex questions quickly...

Continue Here: http://www.kmworld.com/Articles/News/News/Cloud-based-behavioral-analytics-60897.aspx

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  KM In Practice

APA redesigns its Web infrastructure

The American Psychological Association (APA) has implemented a new infrastructure for its Web site. The solution, provided by SDL and Siteworx, features SDL Tridion technology...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/APA-redesigns-its-Web-infrastructure-60896.aspx

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Augmented Intelligence in a New Era of Search

One of the few things that the tech industry agrees with is that humans create a lot of data. By extension today we can also agree that we are creating more of it—in more ways—and to more media than yesterday. This trend will continue inexorably. The value of information to the user at any point in time is something that should be reflected upon. In the age of big data, how do users sort through all the clutter to extract information that feels intuitive, personaland intelligent?. . . .

Read more of the Best Practices in Intelligent Search and Information Access White Paper. Click here .

KMWorld Web Events
Coming December 02, 2014
ECM: To the Cloud and Beyond
Whether driven by the requirement to respond with agility to business and end-user demands, a goal of igniting the enterprise with innovation, or simply by how the cloud is where business is increasingly conducted, we are on the path to an IT transformation. We'll explore the freshly awakening ECM movement in this week's KMWorld interactive webinar event.

KMWorld White Paper Series
***Coming in February 2015***
 
Best Practices for E-Discovery

The Case for Case Management

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. But many organizations are either slow or unknowledgeable about how to protect themselves.

But it's also true that the same ESI can be of great benefit to many business processes. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practicies for E-Discovery," and tell the marketplace how YOU can solve this conflict. For details on including your article, please contact:
 
Kathy Rogals
561-483-5190

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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