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Web Event Coming February 10, 2010

Why Old School Self-Service is Hurting Your Customers

Join webinar hosted by IntelliResponse and featuring Dr. Natalie Petouhoff, Senior Analyst at Forrester Research to discuss the customer service challenges created by traditional self-service and how companies can drive better self-service via web, mobile and social media.

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  Table of Contents
Breaking News KM In Practice
Quote of the Week
Any product that needs a manual to work is broken. — Elon Musk
  Breaking News

Unquestionable semantics

Attensity forms new group

The Attensity Group has launched a wholly owned subsidiary designed to serve federal agencies through a suite of semantic engines and applications. The company says Attensity Government...

Continue Here: http://www.kmworld.com/Articles/News/News/Unquestionable-semantics-60899.aspx

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Classification for information governance

H5 introduces the EDGE

H5 has released the H5 EDGE Classifier, the first of its electronic data governance engine (EDGE) products for the enterprise.

The H5 EDGE Classifier is an information classification application that...

Continue Here: http://www.kmworld.com/Articles/News/News/Classification-for-information-governance-60898.aspx

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Cloud-based behavioral analytics

Behavioral targeting without query languages

Quantivo has announced Version 4 of its namesake solution, which the company claims is the first analytics solution that allows companies to easily ask and answer complex questions quickly...

Continue Here: http://www.kmworld.com/Articles/News/News/Cloud-based-behavioral-analytics-60897.aspx

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  KM In Practice

APA redesigns its Web infrastructure

The American Psychological Association (APA) has implemented a new infrastructure for its Web site. The solution, provided by SDL and Siteworx, features SDL Tridion technology...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/APA-redesigns-its-Web-infrastructure-60896.aspx

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What Does Information Governance Really Mean for SharePoint ?

Collaboration is essential to modern day businesses. Collaboration tools like SharePoint have been proven to improve efficiency among individuals and teams, accelerating business processes and decision-making across the enterprise. SharePoint has been widely adopted. It is considered one of the most rapidly growing enterprise technologies today by allowing companies to create sites to share information, manage documents and publish reports. A critical side-effect, however, is the generation of vast quantities of content, records and information. . . .

Read more of the Best Practices in Enhancing SharePoint White Paper. Click here .

KMWorld White Paper Series
***Coming in March 2015***
 
Best Practices in Analytics for Big Data

GETTING THE "BIG" OUT OF DATA

The overriding problem with information is, of course, there's too much of it. And we're not just talking about the 1s and 0s of databases. There's text and email and social media and voice and video, even, to contend with.

But it's not so much the volume or variety of data that is daunting companies today. It's realizing the usefulness and value that is locked away in those data stores. So enterprising organizations are applying analytics tools to locate, associate and deliver key information sources directly to and from their users' many resources.

Find out how analytics is playing a key role in the thriving big data marketplace.

Be part of the next KMWorld White Paper, "Best Practices in Analytics for Big Data." Find out what the big deal is. For details on including your article, please contact:

 
Kathy Rogals
561-483-5190

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

KMWorld Buyers' Guide

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  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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