Tuesday, February 02, 2010
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Sponsored by:IntelliResponse

Web Event Coming February 10, 2010

Why Old School Self-Service is Hurting Your Customers

Join webinar hosted by IntelliResponse and featuring Dr. Natalie Petouhoff, Senior Analyst at Forrester Research to discuss the customer service challenges created by traditional self-service and how companies can drive better self-service via web, mobile and social media.

Register for FREE Webinar.

 

  Table of Contents
Breaking News KM In Practice
Quote of the Week
“... there is no shame in not knowing. The problem arises when irrational thought and attendant behavior fill the vacuum left by ignorance.” — Neil deGrasse Tyson
  Breaking News

Unquestionable semantics

Attensity forms new group

The Attensity Group has launched a wholly owned subsidiary designed to serve federal agencies through a suite of semantic engines and applications. The company says Attensity Government...

Continue Here: http://www.kmworld.com/Articles/News/News/Unquestionable-semantics-60899.aspx

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Classification for information governance

H5 introduces the EDGE

H5 has released the H5 EDGE Classifier, the first of its electronic data governance engine (EDGE) products for the enterprise.

The H5 EDGE Classifier is an information classification application that...

Continue Here: http://www.kmworld.com/Articles/News/News/Classification-for-information-governance-60898.aspx

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Cloud-based behavioral analytics

Behavioral targeting without query languages

Quantivo has announced Version 4 of its namesake solution, which the company claims is the first analytics solution that allows companies to easily ask and answer complex questions quickly...

Continue Here: http://www.kmworld.com/Articles/News/News/Cloud-based-behavioral-analytics-60897.aspx

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  KM In Practice

APA redesigns its Web infrastructure

The American Psychological Association (APA) has implemented a new infrastructure for its Web site. The solution, provided by SDL and Siteworx, features SDL Tridion technology...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/APA-redesigns-its-Web-infrastructure-60896.aspx

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How BPM Brings Order From Chaos in M-commerce

Shopping for gifts, groceries, and everything great and small is now not only 24/7, it's also mobile. The smartphone-as-a-wallet is rapidly changing the way we can pay for purchases: m-commerce (mobile commerce) has arrived. Sweet. I'm happy to not have to juggle a phone and a wallet everywhere. But when we process professionals take a look at this, what do we see behind the convenience? There are significant process challenges behind the app that allows us to pay with our phones. The purchase process needs to work—securely and simultaneously—with. . . .

Read more of the Best Practices in BPM & Case Management White Paper. Click here .

KMWorld Web Events
Coming July 29, 2014
Discovery Dilemma: Volume-to-Relevance
s your organization proactively governing data in advance of litigation matters? Do you have complete visibility across your data sources? Are you able to identify and collect only the smallest legally defensible data to reduce downstream legal costs? To learn more about streamlining litigation costs and risks, join us for this insightful webinar "Discovery Dilemma: Volume-to-Relevance," brought to you by KMWorld, kCura and IBM.

Coming August 19, 2014
Why a centralized knowledge solution is the power behind a solid customer engagement strategy
Please join Transversal and industry expert Kate Leggett from Forrester in this webcast to explore the 4 P's of customer service and introduce you to the next generation knowledge solution that can help you with your customer engagement strategies.

KMWorld White Paper Series
*** Coming in July 2014***
 
Best Practices in CLOUD COMPUTING
 
THE CHANGING CLOUD
 
No technology advancement has changed the (recent) world more than the “cloud.” By shifting storage and applications to an off-site environment, companies are now experiencing faster and cheaper deployments, additional functionality and better economic returns.
 
Some are, anyway. There’s still a large marketplace eager to explore various cloud-based offerings, and they reside in many vertical markets. The thing that is certain is that the cloud is here to stay, and the vendors who embrace it will prosper. That’s why we’re offering this opportunity to tell your “cloud” story in an upcoming KMWorld White Paper, “Best Practices in Cloud Computing.” To share your market story with an eager marketplace, contact :
 
Kathy Rogals
561-483-5190

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

Enhancing SharePoint [June 2014]

KMWorld Buyers' Guide

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  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
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  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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