Tuesday, February 02, 2010
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Sponsored by:IntelliResponse

Web Event Coming February 10, 2010

Why Old School Self-Service is Hurting Your Customers

Join webinar hosted by IntelliResponse and featuring Dr. Natalie Petouhoff, Senior Analyst at Forrester Research to discuss the customer service challenges created by traditional self-service and how companies can drive better self-service via web, mobile and social media.

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  Table of Contents
Breaking News KM In Practice
Quote of the Week
It is the mark of an educated mind to be able to entertain a thought without accepting it. — Aristotle
  Breaking News

Unquestionable semantics

Attensity forms new group

The Attensity Group has launched a wholly owned subsidiary designed to serve federal agencies through a suite of semantic engines and applications. The company says Attensity Government...

Continue Here: http://www.kmworld.com/Articles/News/News/Unquestionable-semantics-60899.aspx

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Classification for information governance

H5 introduces the EDGE

H5 has released the H5 EDGE Classifier, the first of its electronic data governance engine (EDGE) products for the enterprise.

The H5 EDGE Classifier is an information classification application that...

Continue Here: http://www.kmworld.com/Articles/News/News/Classification-for-information-governance-60898.aspx

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Cloud-based behavioral analytics

Behavioral targeting without query languages

Quantivo has announced Version 4 of its namesake solution, which the company claims is the first analytics solution that allows companies to easily ask and answer complex questions quickly...

Continue Here: http://www.kmworld.com/Articles/News/News/Cloud-based-behavioral-analytics-60897.aspx

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  KM In Practice

APA redesigns its Web infrastructure

The American Psychological Association (APA) has implemented a new infrastructure for its Web site. The solution, provided by SDL and Siteworx, features SDL Tridion technology...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/APA-redesigns-its-Web-infrastructure-60896.aspx

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BPM and the Internet of Things

What will life be like in 2025 when billions of smart devices are connected to the Web? Recent research by the Pew Internet Project looking at digital life in 2025 gives some pointers to what life might be like once all these smart devices come on-stream. The Pew report reflects that this is a market in the very earliest stages of its evolution, with little overall consensus and concerns being expressed around the social (privacy, exclusion) as well as technical implications (integration) of the "Internet of things" (IoT) . . . .

To read more of this Best Practices in BPM and Case Management White Paper article, Click Here.

KMWorld Web Events
Coming July 28, 2015
From Big Data to Total Data Let the Migration Begin
Here's your chance to explain how a big data solution can help businesses that are buried in information but unable to retrieve answers.

KMWorld White Paper Series

***Coming in October 2015***

Best Practices in WEB CONTENT MANAGEMENT

MASTER YOUR WEBSITE
Take Control of Content

Web content management has two major components: 1. What you put on your website; and 2. How you put it there. Web content needs to be succinct, descriptive and accurate. None of those things is easy.

That’s where Web content management tools come into play. By guiding the user through the practice of writing (also called authoring), collaborating, administering (also called following the rules), web content management tools can help every employee, however skilled, to do it right and according to accepted policies.

To what degree are you prepared to manage the fine details involved with Web publishing. Everyone in your company, from marketing to sales to administration has a stake in it. Are you doing right by your site? Find out how in the next KMWorld White Paper, “Best Practices in Web Content Management.”

To participate, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Cloud Computing [July/August 2015]

Enhancing SharePoint [June 2015]

Intelligent Search and Information Access [May 2015]

Enterprise Content Management [April 2015]

Analytics for Big Data [March 2015]

KMWorld Buyers' Guide

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  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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