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Tuesday, February 02, 2010
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Web Event Coming February 10, 2010

Why Old School Self-Service is Hurting Your Customers

Join webinar hosted by IntelliResponse and featuring Dr. Natalie Petouhoff, Senior Analyst at Forrester Research to discuss the customer service challenges created by traditional self-service and how companies can drive better self-service via web, mobile and social media.

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  Table of Contents
Breaking News KM In Practice
Quote of the Week
Genius may have its limitations, but stupidity is not thus handicapped. — Elbert Green Hubbard
  Breaking News

Unquestionable semantics

Attensity forms new group

The Attensity Group has launched a wholly owned subsidiary designed to serve federal agencies through a suite of semantic engines and applications. The company says Attensity Government...

Continue Here: http://www.kmworld.com/Articles/News/News/Unquestionable-semantics-60899.aspx

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Classification for information governance

H5 introduces the EDGE

H5 has released the H5 EDGE Classifier, the first of its electronic data governance engine (EDGE) products for the enterprise.

The H5 EDGE Classifier is an information classification application that...

Continue Here: http://www.kmworld.com/Articles/News/News/Classification-for-information-governance-60898.aspx

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Cloud-based behavioral analytics

Behavioral targeting without query languages

Quantivo has announced Version 4 of its namesake solution, which the company claims is the first analytics solution that allows companies to easily ask and answer complex questions quickly...

Continue Here: http://www.kmworld.com/Articles/News/News/Cloud-based-behavioral-analytics-60897.aspx

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  KM In Practice

APA redesigns its Web infrastructure

The American Psychological Association (APA) has implemented a new infrastructure for its Web site. The solution, provided by SDL and Siteworx, features SDL Tridion technology...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/APA-redesigns-its-Web-infrastructure-60896.aspx

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Information Governance is a Journey

"The journey of a thousand miles begins with a single step"—Lao-tzu, Chinese philosopher (604 BC-531 BC). That proverb can easily be applied to the effort required of an organization trying to establish a strong information governance (IG) program. Every information governance journey starts with a critical first step. To start off on the right foot, so to speak, the first step of the IG journey should be a thorough and honest assessment of the state of the organization regarding information governance . . . .

To read more of this  Best Practices in Information Governance White Paper article, Click Here.

KMWorld Web Events
Coming February 16, 2016
Technical Knowledge Discovery: How Smart Engineering Organizations Leverage Their Expertise
David Meza, Chief Knowledge Architect at NASA Johnson Space Center will share how his organization is dramatically accelerating engineering research times and enhancing engineering expertise. John Buchowski, Vice President Commercial Product Management for IHS Product Design will highlight best-in-class tools designed to give engineers, scientists and researchers a single point-of-access to internal technical knowledge.

Coming February 23, 2016
Knowledge is Power: How to Use Knowledge Management to Drive Experience
By utilizing Virtual Agent technology, a significant amount of data can be collected and analyzed within your Knowledge Management system, providing your business with actionable insights. This webinar focuses on concrete solutions that will help improve customer experiences and help organizations gain a competitive advantage.

Coming March 01, 2016
How to Optimize Your SharePoint Strategy
The ubiquitous content and information management platform will only grow, and SharePoint is reaching an inflection point in the marketplace. Now is the time for enterprise leaders to review their SharePoint strategies in the context of broader shifts in the digital workplace landscape. Join us for a special roundtable webinar featuring industry experts on optimizing the SharePoint strategies in your organization.

Coming March 15, 2016
Increasing Innovation and Productivity with Collaboration
Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement. Join us for a special roundtable webinar featuring industry experts. Learn how collaboration can increase innovation and productivity in your organization.

KMWorld White Paper Series

***Coming in April 2016***
Best Practices in Enterprise Content Management

ENTERPRISE CONTENT MANAGEMENT: IN TRANSITION. ECM is facing a turning point. Or a tipping point. A shift toward the cloud; a response to social media; a meaningful way to handle the variety of formats… ECM has a difficult way to go.

But not an impossible one. Many vendors are now looking at the new ECM landscape as an opportunity, not an uphill battleground. There are many trusted advisors and worthy partners who are poised to change the way content is treated as value in the world’s organizations. It’s complex, sure, but it’s going to happen.

Let’s learn about your approach to the New World of ECM. Be part of this next KMWorld White Paper: “Best Practices in Enterprise Content Management.” Show the world what the world will soon look like. For details on including your article, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in April 2016***
Best Practices in Knowledge Management for Financial Services

In Financial Services Information is Imperative. There are special challenges facing the financial and banking community:

* Changing terms and regulations
* Providing support for customers and staff
* Implementing the highest level of security to keep customers safe

Solutions for customer relationship management, business process management, reporting and knowledge management must communicate with each other. 

The next KMWorld White Paper: "Best Practices in Knowledge Management for Financial Services " will address this complex landscape. If you have a way to address it, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

E-Discovery [February 2016]

BPM and Case Management [January 2016]

Knowledge Management [November/December 2015]

Mobile Workforce [November/December 2015]

Collaboration Solutions [October 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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