Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Tuesday, November 24, 2009
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Sponsored by: IBM

Web Event Coming December 01, 2009
Take a smarter approach to archiving: Control cost while unifying data and content
Join Doculabs and IBM to hear about industry trends in the area of content and data archival; build a business case on a comprehensive, unified and integrated strategy to archive your organization's content, data and paper; and learn how to eliminate point solution complexity and cost by unifying data and content archiving through common collection and classification technologies.

  Table of Contents
Breaking News Industry Watch KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Recommind launches Insite Legal Hold V. 2.0

Facilitates early case assessment

Recommind has introduced Insite Legal Hold Version 2.0, which is designed to help enterprises identify, explore, assess, preserve and collect electronically stored information (ESI) to prepare for and comply...

Continue Here: http://www.kmworld.com/Articles/News/News/Recommind-launches-Insite-Legal-Hold-V.-2.0-58098.aspx

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A boost for technical publishing

SDL XySoft releases new version of Contenta

SDL XySoft has announced a significant new version of its SDL Contenta CSDB software, designed to support the latest version of the S1000D specification, Issue 4.0.

This new release helps...

Continue Here: http://www.kmworld.com/Articles/News/News/A-boost-for-technical-publishing-58097.aspx

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  Industry Watch

A matter of semantics

Nstein introduces 3S

Nstein has announced Semantic Site Search (3S), which employs the company’s text-mining technology to power a faceted site search that returns highly accurate results that are organized categorically.

3S can...

Continue Here: http://www.kmworld.com/Articles/News/Industry-Watch/A-matter-of-semantics-58099.aspx

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  KM In Practice

BA makes Progress part of its future

British Airways (BA) has chosen a new service-oriented architecture (SOA) infrastructure to upgrade its IT systems. The airline will use a portfolio of SOA solutions from Progress...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/BA-makes-Progress-part-of-its-future-58096.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming July 26, 2016
Sharing Enterprise Content Beyond the Firewall
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in September 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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