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Coming November 10, 2009
Analyze This: Traditional Metrics for Service and Support Aren't Telling the Whole Story

  Table of Contents
Breaking News Industry Watch KM In Practice
Quote of the Week
If knowledge can create problems, it is not through ignorance that we can solve them. — Isaac Asimov
  Breaking News

Search anywhere, literally

ISYS' new Enterprise Access Suite

ISYS has launched its new 2009 Enterprise Access Suite, which is comprised of a core set of powerful embedded search, infrastructure and information access solutions. The company especially highlights...

Continue Here: http://www.kmworld.com/Articles/News/News/Search-anywhere-literally-57823.aspx

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Content migration made simple

Vital Path announces Migration Center

Vital Path has debuted Migration Center as the newest addition to its lineup of content migration and integration solutions. Migration Center is a complete, desktop solution designed to solve...

Continue Here: http://www.kmworld.com/Articles/News/News/Content-migration-made-simple-57822.aspx

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  Industry Watch

LiveCycle Enterprise Suite 2 from Adobe

Improves customer experience and employee productivity

Adobe has released LiveCycle Enterprise Suite 2 (ES2), which is described as a major software release enabling businesses and governments to build applications that improve interactions with customers and...

Continue Here: http://www.kmworld.com/Articles/News/Industry-Watch/LiveCycle-Enterprise-Suite-2-from-Adobe-57821.aspx

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  KM In Practice

The virtues of “virtual” training

Enterprise video search software is said to have saved a large storage and data management solutions provider $1.5 million in the course of a three-day sales event. NetApp used...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/The-virtues-of-virtual-training-57820.aspx

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Is Customer Experience Only the Tip of the Iceberg ?

We're often told that the best way to create advocacy and brand loyalty through business websites is by providing a vibrant, engaging customer experience. The benefits of creating compelling content and making it available on multiple devices and platforms have been well documented. But is content creation and delivery only the tip of the iceberg when it comes to producing dynamic, customer-facing digital experiences?. . . .

Read more of the Best Practices in Enterprise Content Management White Paper. Click here .

KMWorld White Paper Series
***Coming in February 2015***
 
Best Practices for E-Discovery

The Case for Case Management

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. But many organizations are either slow or unknowledgeable about how to protect themselves.

But it's also true that the same ESI can be of great benefit to many business processes. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practicies for E-Discovery," and tell the marketplace how YOU can solve this conflict. For details on including your article, please contact:
 
Kathy Rogals
561-483-5190

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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