Download the annual State of Knowledge Management survey report in the KMWorld Buyer's Guide
Tuesday, September 15, 2009
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 Sponsored by:

InQuira

Today, organizations have a significant opportunity to help strengthen their competitive position.

How? By harnessing the capabilities of "smart" CRM - an intelligent integration of CRM and knowledge management.  This combination represents a game-changing investment that can: enhance agent efficiency, minimize training time and improve consistency of answers.  

Click here to read more.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Business has only two functions - marketing and innovation.  — Peter Drucker
  Breaking News

E-mail can’t hide

Coveo unveils new product

Coveo has debuted its Enterprise E-mail Search package, which is said to be the first solution to provide unified access to all e-mail and attachments across the enterprise, whether...

Continue Here: http://www.kmworld.com/Articles/News/News/E-mail-cant-hide-56133.aspx

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Search finds a good home

Information Today acquires conference

Information Today, Inc. has acquired the Search Engine Meeting from Infonortics Ltd of Tetbury, United Kingdom. The Search Engine Meeting has been held for 14 straight years...

Continue Here: http://www.kmworld.com/Articles/News/News/Search-finds-a-good-home-56132.aspx

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Single sign-on for Integrify

Simplified SaaS solution

Integrify, a provider of enterprise request management software, has announced that its hosted software-as-a-service (SaaS) offering, Integrify OnDemand, allows customers to improve user productivity and convenience with the new...

Continue Here: http://www.kmworld.com/Articles/News/News/Single-sign-on-for-Integrify-56131.aspx

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  KM In Practice

Platts unlocks its business information

Platts, a provider of energy information, is using Mark Logic’s technology as the foundation for LNG TraderNet, its interactive Web-based tool for managing analysis of global...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Platts-unlocks-its-business-information-56130.aspx

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Cisco Capital’s New Approach to Efficiency

Keeping a handle on project efficiency at a large financial institution is not easy. Not to mention having to accurately plan and assign resources so work gets done without wasting time and money. This is especially challenging for global institutions like Cisco Capital, which supports Cisco's vast business and partner network and provides financing solutions across more than 100 countries…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming May 24, 2016
Managing Knowledge with an Increasingly Mobile and Social Workforce
The ability to take work home (or work from home entirely) and conduct business through social media-driven interaction has changed the entire landscape. But it has also changed businesses, too, as organizations try to cope with a world in which employees walk off the grounds with critical corporate information on their handhelds, and where communication and collaboration don’t necessarily happen by walking to the office next door.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 18, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in July 2016***
Best Practices in Cloud Solutions for the Enterprise

EMBRACING THE CLOUD
As Cloud Solutions proliferate and evolve, concerns about security and mobility persist. The SaaS model has already changed into a myriad of self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. Imagine what employees and customers could do if they could simply log onto a website and conduct a business deal or a transaction. It’s an extreme departure for many companies that fear the security issues, but it is also quite likely to be the way of the future.

Share your solutions in the fast-changing Cloud environment.  To participate in "Best Practices in Cloud Solutions for the Enterprise", please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

KM for Customer Experience [May 2016]

Financial Services [April 2016]

Enterprise Content Management [April 2016]

Information Analytics [March 2016]

E-Discovery [February 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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