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Tuesday, September 15, 2009
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Today, organizations have a significant opportunity to help strengthen their competitive position.

How? By harnessing the capabilities of "smart" CRM - an intelligent integration of CRM and knowledge management.  This combination represents a game-changing investment that can: enhance agent efficiency, minimize training time and improve consistency of answers.  

Click here to read more.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
He who has more knowledge than judgement is made for another man's use more than his own.  — William Penn
  Breaking News

E-mail can’t hide

Coveo unveils new product

Coveo has debuted its Enterprise E-mail Search package, which is said to be the first solution to provide unified access to all e-mail and attachments across the enterprise, whether...

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Search finds a good home

Information Today acquires conference

Information Today, Inc. has acquired the Search Engine Meeting from Infonortics Ltd of Tetbury, United Kingdom. The Search Engine Meeting has been held for 14 straight years...

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Single sign-on for Integrify

Simplified SaaS solution

Integrify, a provider of enterprise request management software, has announced that its hosted software-as-a-service (SaaS) offering, Integrify OnDemand, allows customers to improve user productivity and convenience with the new...

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  KM In Practice

Platts unlocks its business information

Platts, a provider of energy information, is using Mark Logic’s technology as the foundation for LNG TraderNet, its interactive Web-based tool for managing analysis of global...

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More to Intelligent Search than Meets the Eye

According to the Association of Information and Image Management (AIIM), search is the art and science of making content easy to find. It seems like a simple request: make content findable. Unfortunately, for enterprises dealing with massive and growing volumes of content, it is almost never that easy…

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.

KMWorld Web Events
Coming November 08, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

Coming November 15, 2016
What Cloud Solutions Can Most Affect Your Enterprise
The SaaS model has already changed into a myriad self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. There is now little doubt that cloud services and solutions can really be trusted to deliver many of the same capabilities, security, and service levels as those delivered by traditional IT. But where does the cloud fit into your organization?

Coming December 06, 2016
The Future of Content Management
Content management will always play a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or loses it in the weeds. We will opt for the former, and find ways to help organizations construct their content management programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in January 2017***
Best Practices in BPM & Case Management

The Case for Case Management

By now we've all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over? just in a better way. 

Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. 

We call it Case and Business Process Management.

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper ?"Best Practices in BPM and Case Management."

And you can do that by contacting:

Kathy Rogals


Cognitive Computing [October 2016]

Information Governance [September 2016]

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management

Click here to view the current edition and to participate:

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