Register Now for our Webinar - ECM: To the Cloud and Beyond
Thursday, September 11, 2008
Coming September 16, 2008
THE SEARCH IS ON: OPTIMIZING SEARCH OPERATIONS FOR THE CUSTOMER SERVICE ENVIRONMENT

This highly informative one-hour webcast will delve into the subject of optimizing search engines and knowledge bases specifically for use by customer service agents and customers themselves, via web self-service portals. We'll give you specific strategies to help your agents and customers find the answers they want faster and easier than ever before. We'll examine several best practices that will help locate the answers that are most relevant and appropriate to the customer's issue.
Sponsored by: KANA Software, Inc.
  Table of Contents
Breaking News
Quote of the Week
Intelligence is the ability to adapt to change. — Stephen Hawking
  Breaking News

E-discovery with VMware support

Kazeon adds new capabilities

Kazeon Systems has introduced the availability of VMware support for its Information Server product line. Kazeon reports Version 3.1 of the software fully supports both VMware instances...

Continue Here: http://www.kmworld.com/Articles/News/News/E-discovery-with-VMware-support-50649.aspx

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ReadSoft adds handwriting recognition

Partners with A2iA

A2iA reports it has signed a global partner agreement with ReadSoft. This arrangement makes ReadSoft the first worldwide supplier of A2iA DocumentReader’s "Full Cursive Transcription" technology for...

Continue Here: http://www.kmworld.com/Articles/News/News/ReadSoft-adds-handwriting-recognition-50648.aspx

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Rich media Webcasting

Momindum launches K-base 2.0

Momindum has introduced K-base 2.0, a collaborative rich media Webcasting service designed for corporate training, academic learning and online education.

The company says that along with an easy update feature...

Continue Here: http://www.kmworld.com/Articles/News/News/Rich-media-Webcasting-50647.aspx

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Augmented Intelligence in a New Era of Search

One of the few things that the tech industry agrees with is that humans create a lot of data. By extension today we can also agree that we are creating more of it—in more ways—and to more media than yesterday. This trend will continue inexorably. The value of information to the user at any point in time is something that should be reflected upon. In the age of big data, how do users sort through all the clutter to extract information that feels intuitive, personaland intelligent?. . . .

Read more of the Best Practices in Intelligent Search and Information Access White Paper. Click here .

KMWorld Web Events
Coming December 02, 2014
ECM: To the Cloud and Beyond
Whether driven by the requirement to respond with agility to business and end-user demands, a goal of igniting the enterprise with innovation, or simply by how the cloud is where business is increasingly conducted, we are on the path to an IT transformation. We'll explore the freshly awakening ECM movement in this week's KMWorld interactive webinar event.

KMWorld White Paper Series
***Coming in February 2015***
 
Best Practices for E-Discovery

The Case for Case Management

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. But many organizations are either slow or unknowledgeable about how to protect themselves.

But it's also true that the same ESI can be of great benefit to many business processes. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practicies for E-Discovery," and tell the marketplace how YOU can solve this conflict. For details on including your article, please contact:
 
Kathy Rogals
561-483-5190

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Renaissance Boston Waterfront Hotel, Boston, MA
Dec 02, 2014 - Dec 04, 2014
Caesars Palace, Las Vegas, NV
Dec 10, 2014 - Dec 12, 2014
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Mar 30, 2015 - Apr 01, 2015

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