Just Published - Designing a Successful KM Strategy: A Guide for the Knowledge Management Professional
Thursday, September 11, 2008
Coming September 16, 2008
THE SEARCH IS ON: OPTIMIZING SEARCH OPERATIONS FOR THE CUSTOMER SERVICE ENVIRONMENT

This highly informative one-hour webcast will delve into the subject of optimizing search engines and knowledge bases specifically for use by customer service agents and customers themselves, via web self-service portals. We'll give you specific strategies to help your agents and customers find the answers they want faster and easier than ever before. We'll examine several best practices that will help locate the answers that are most relevant and appropriate to the customer's issue.
Sponsored by: KANA Software, Inc.
  Table of Contents
Breaking News
Quote of the Week
Inspiration exists, but it has to find us working. — Pablo Picasso
  Breaking News

E-discovery with VMware support

Kazeon adds new capabilities

Kazeon Systems has introduced the availability of VMware support for its Information Server product line. Kazeon reports Version 3.1 of the software fully supports both VMware instances...

Continue Here: http://www.kmworld.com/Articles/News/News/E-discovery-with-VMware-support-50649.aspx

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ReadSoft adds handwriting recognition

Partners with A2iA

A2iA reports it has signed a global partner agreement with ReadSoft. This arrangement makes ReadSoft the first worldwide supplier of A2iA DocumentReader’s "Full Cursive Transcription" technology for...

Continue Here: http://www.kmworld.com/Articles/News/News/ReadSoft-adds-handwriting-recognition-50648.aspx

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Rich media Webcasting

Momindum launches K-base 2.0

Momindum has introduced K-base 2.0, a collaborative rich media Webcasting service designed for corporate training, academic learning and online education.

The company says that along with an easy update feature...

Continue Here: http://www.kmworld.com/Articles/News/News/Rich-media-Webcasting-50647.aspx

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Information Governance for Cloud Storage Systems and Platforms

The adoption of cloud technology has rapidly increased throughout the enterprise in the last two years. Forrester predicts that the market for cloud computing will grow from $41 billion to $241 billion by 2020. The range of benefits offered by using cloud services and the maturity of cloud vendors is driving adoption at the global level. More and more companies are using cloud technologies and managed services to accelerate business initiatives. . . . .

Read more of the Best Practices in Cloud Computing White Paper. Click here .

KMWorld Web Events
Coming March 24, 2015
Big Data, Bad Data, Good Data: the Link Between Information Governance and Big Data Outcomes
Good information governance practices and solutions help ensure the success of big data initiatives by enabling enterprises to discover, classify, and manage information according to its business value and triage "good data" - relevant, current, and trustworthy business information, from "bad data" - out-of-date, obsolete, or low-value information. Learn How to Strike the Big Data vs. Good Data Balance! Join IBM with special guest Melissa Webster, Analyst and Program Vice President for Content and Digital Media Strategies with IDC for this web event.

KMWorld White Paper Series
***Coming in May 2015***
 
Best Practices in ENTERPRISE SEARCH AND INFORMATION ACCESS

FINDING FINDABILITY
 
For years, the focus of search was mainly on, well, searching. How to arrange information for better search; how to eliminate the garbage for better search; how to store things for better search....on and on.
 
Now, the smartest minds are focused on "finding." That's the ultimate goal--finding what people need to do their jobs and make better decisions. Search serves no purpose if the user can't find the things he or she wants.
 
That's why the next KMWorld White Paper is focused on "finding" the right answer at the right time. It's called "Best Practices in Intelligent Search and Information Access." If you think you play a role in this great task, then get involved with your story and position in this market
, please contact:

 
Kathy Rogals
561-483-5190

Analytics for Big Data [March 2015]

E-Discovery [February 2015]

BPM and Case Management [January 2015]

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Manchester Grand Hyatt, San Diego, CA
Mar 18, 2015 - Mar 20, 2015
Caesars Palace, Las Vegas, NV
Mar 30, 2015 - Apr 01, 2015
Caesars Palace, Las Vegas, NV
Apr 01, 2015 - Apr 02, 2015
Gaylord Palms Resort & Convention Center, Orlando, FL
May 18, 2015 - May 20, 2015
The Westin Hotel, Chicago, IL
May 18, 2015 - May 20, 2015

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