Thursday, September 11, 2008
Coming September 16, 2008
THE SEARCH IS ON: OPTIMIZING SEARCH OPERATIONS FOR THE CUSTOMER SERVICE ENVIRONMENT

This highly informative one-hour webcast will delve into the subject of optimizing search engines and knowledge bases specifically for use by customer service agents and customers themselves, via web self-service portals. We'll give you specific strategies to help your agents and customers find the answers they want faster and easier than ever before. We'll examine several best practices that will help locate the answers that are most relevant and appropriate to the customer's issue.
Sponsored by: KANA Software, Inc.
  Table of Contents
Breaking News
  Quote of the Week
A discovery is said to be an accident meeting a prepared mind. — Albert Szent-Gyorgyi
  Breaking News

E-discovery with VMware support

Kazeon adds new capabilities

Kazeon Systems has introduced the availability of VMware support for its Information Server product line. Kazeon reports Version 3.1 of the software fully supports both VMware instances...

Continue Here: http://www.kmworld.com/Articles/News/News/E-discovery-with-VMware-support-50649.aspx

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ReadSoft adds handwriting recognition

Partners with A2iA

A2iA reports it has signed a global partner agreement with ReadSoft. This arrangement makes ReadSoft the first worldwide supplier of A2iA DocumentReader’s "Full Cursive Transcription" technology for...

Continue Here: http://www.kmworld.com/Articles/News/News/ReadSoft-adds-handwriting-recognition-50648.aspx

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Rich media Webcasting

Momindum launches K-base 2.0

Momindum has introduced K-base 2.0, a collaborative rich media Webcasting service designed for corporate training, academic learning and online education.

The company says that along with an easy update feature...

Continue Here: http://www.kmworld.com/Articles/News/News/Rich-media-Webcasting-50647.aspx

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  Open WEM: Flexibility & Freedom

"We are at an inflection point in history. The digital revolution has given consumers an unprecedented level of control and choice as they spend more time researching, socializing and buying online. To connect with these consumers and to influence their purchasing behaviors, marketers are now forced to deal with dozens of channels and engagement methods. Managing all of this is incredibly complex and time consuming, and is easier to get wrong than to get right. It is now estimated that the combination of a poor user experience and a lack of insight. . . ."

To Read more of this article from the Best Practices in New Solutions in Cloud Computing White Paper, click here.

  KMWorld Web Events
Coming May 23, 2013
Design the Right Content Storage Strategy for a Successful SharePoint Upgrade
An upgrade to SharePoint 2010 or 2013 is an opportunity to increase user adoption and improve sharing and collaboration. But increased use also means a significant spike in content leading to performance strains, expensive storage and back-up delays. Can your current SharePoint infrastructure handle the use and growth that will come with the new SharePoint version?

  KMWorld White Paper Series

*** Coming in June 2013 ***

BEST PRACTICES IN SOCIAL KM AND COLLABORATION

This is the year that “social” became part of the business vernacular. No longer trivialized as “just messin’ around,” social media have become a solid part of most organizations’ business activity.

But at what cost? How does social affect the background of organizations? What impact does it have on the technology infrastructure? What does social mean to the relationships with customers… partners… competitors…?

Those questions, and more, are forefront in the minds of business leaders as we speak. They want to know how to improve their customer awareness, their partner relationships and their overall “storefront” image by applying social tools to improve their positions in their marketplaces.

If this sounds like a race to the top, you’re right. Any solution that provides a quicker path to better collaboration and better customer contact is on the shopping list of most organizations right now. Do you have a play in that? Deliver your message to the KMWorld audience by participating in our next white paper, “Best Practices in Social KM and Collaboration.” It’s urgent and time is passing fast. 

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MEET THE LEADERS IN INFORMATION GOVERNANCE

At KMWorld, we believe that great solutions providers do not simply appear out of thin air. There is always a driving force, a personality and a vision that stand behind every successful vendor. The leadership that allows companies to innovate and create great solutions is the key element in establishing and maintaining excellence.

We want to get to know those driving personalities. So we have created a new forum. We call it “Meet The Leaders.” This time we’re focusing on an urgent and pressing concern among business leaders, legal counsel and corporate management alike—Information Governance. We want to get to know the thought-leaders in this fast-moving and business-critical aspect of business, and what their business philosophies and go-to-market strategies look like. What does the future feel like to them? What will be the next “have-to” trend? How will they guide their organizations from here to there?

The “Meet The Leaders” series is a prestigious way to communicate your top executives’ core beliefs to the KMWorld audience and information management marketplace.

 

You can participate in these White Paper opportunities by contacting:
Kathy Rogals
561-483-5190

Intelligent Search in the Age of Big Data [May 2013]

Focus on Perceptive Software [April 2013]

Adopting and Enhancing SharePoint [April 2013]

Meet the Leaders in Big Data Management [March 2013]

ECM: Cloud, Mobile, On-Premise [March 2013]

  KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

  Upcoming Events
The Westin Michigan Avenue, Chicago, IL
May 20, 2013 - May 22, 2013
Gaylord National, National Harbor, MD
May 20, 2013 - May 22, 2013
Westin Bonaventure, Los Angeles, CA
May 21, 2013 - May 22, 2013
New York, NY
May 21, 2013 - May 22, 2013
New York Hilton, New York, NY
May 21, 2013 - May 22, 2013

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