Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Thursday, September 11, 2008
Coming September 16, 2008
THE SEARCH IS ON: OPTIMIZING SEARCH OPERATIONS FOR THE CUSTOMER SERVICE ENVIRONMENT

This highly informative one-hour webcast will delve into the subject of optimizing search engines and knowledge bases specifically for use by customer service agents and customers themselves, via web self-service portals. We'll give you specific strategies to help your agents and customers find the answers they want faster and easier than ever before. We'll examine several best practices that will help locate the answers that are most relevant and appropriate to the customer's issue.
Sponsored by: KANA Software, Inc.
  Table of Contents
Breaking News
Quote of the Week
The more original a discovery, the more obvious it seems afterwards.  — Arthur Koestler
  Breaking News

E-discovery with VMware support

Kazeon adds new capabilities

Kazeon Systems has introduced the availability of VMware support for its Information Server product line. Kazeon reports Version 3.1 of the software fully supports both VMware instances...

Continue Here: http://www.kmworld.com/Articles/News/News/E-discovery-with-VMware-support-50649.aspx

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ReadSoft adds handwriting recognition

Partners with A2iA

A2iA reports it has signed a global partner agreement with ReadSoft. This arrangement makes ReadSoft the first worldwide supplier of A2iA DocumentReader’s "Full Cursive Transcription" technology for...

Continue Here: http://www.kmworld.com/Articles/News/News/ReadSoft-adds-handwriting-recognition-50648.aspx

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Rich media Webcasting

Momindum launches K-base 2.0

Momindum has introduced K-base 2.0, a collaborative rich media Webcasting service designed for corporate training, academic learning and online education.

The company says that along with an easy update feature...

Continue Here: http://www.kmworld.com/Articles/News/News/Rich-media-Webcasting-50647.aspx

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Manage and Secure Cloud Content On-Premises with Synchronization

Business users have always looked for better, faster ways to share information and collaborate. It should come as no surprise that they have readily adopted Microsoft® SharePoint®, Microsoft® SharePoint® Online, and other cloud-based sharing repositories…

To read more of this Best Practices in Enhancing SharePoint White Paper article, Click Here.

KMWorld Web Events
Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in October 2016***
Best Practices in KM for Healthcare

Diagnosing Success

The healthcare industry needs streamlined access to the information that allows them to comply with government regulation, identify fraud and safeguard medical records while interacting with a host of providers and clinicians.

How does your solution enable informed decision-making while creating efficiencies, exploiting new technologies and creating new opportunities ?

To participate in this White Paper opportunity, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Sep 19, 2016 - Sep 21, 2016
Toronto, Canada
Sep 21, 2016 - Sep 22, 2016
San Antonio Convention Center, San Antonio, Texas
Sep 25, 2016 - Sep 27, 2016
Hilton Orlando, Orlando, Fl
Jan 23, 2017 - Jan 25, 2017

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