Thursday, September 11, 2008
Coming September 16, 2008
THE SEARCH IS ON: OPTIMIZING SEARCH OPERATIONS FOR THE CUSTOMER SERVICE ENVIRONMENT

This highly informative one-hour webcast will delve into the subject of optimizing search engines and knowledge bases specifically for use by customer service agents and customers themselves, via web self-service portals. We'll give you specific strategies to help your agents and customers find the answers they want faster and easier than ever before. We'll examine several best practices that will help locate the answers that are most relevant and appropriate to the customer's issue.
Sponsored by: KANA Software, Inc.
  Table of Contents
Breaking News
Quote of the Week
Without deviation progress is not possible. — Frank Zappa
  Breaking News

E-discovery with VMware support

Kazeon adds new capabilities

Kazeon Systems has introduced the availability of VMware support for its Information Server product line. Kazeon reports Version 3.1 of the software fully supports both VMware instances...

Continue Here: http://www.kmworld.com/Articles/News/News/E-discovery-with-VMware-support-50649.aspx

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ReadSoft adds handwriting recognition

Partners with A2iA

A2iA reports it has signed a global partner agreement with ReadSoft. This arrangement makes ReadSoft the first worldwide supplier of A2iA DocumentReader’s "Full Cursive Transcription" technology for...

Continue Here: http://www.kmworld.com/Articles/News/News/ReadSoft-adds-handwriting-recognition-50648.aspx

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Rich media Webcasting

Momindum launches K-base 2.0

Momindum has introduced K-base 2.0, a collaborative rich media Webcasting service designed for corporate training, academic learning and online education.

The company says that along with an easy update feature...

Continue Here: http://www.kmworld.com/Articles/News/News/Rich-media-Webcasting-50647.aspx

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Software Deployment Models Impact Innovation

Enterprise software and consumer technology have collided, escalating expectations among users for constant innovation and usability. Today's workplace is filled with individuals who receive frequent software updates on their smartphones and tablets, but are tethered to mission-critical software and desktop systems that are regularly three to five years out of date. . . .

Read more of the Best Practices for E-Discovery White Paper. Click here .

KMWorld Web Events
Coming September 16, 2014
Create a Process-Driven Digital Enterprise
Please join us for an exclusive and free webinar designed specifically for professionals tasked with transforming the business into a digital enterprise. During this one hour webinar, learn about major process pain points in organisations and what you can do about it; benefits from structured processes with agility for ad-hoc collaboration; how you can model, automate, manage, and monitor processes on one platform; and ways to identify the right resources, tools, and areas to maximize return.

KMWorld White Paper Series
***Coming in November/December 2014***
 
Best Practices in Knowledge Management

KNOW THIS:  KNOWLEDGE IS ELUSIVE
 
Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.
 
Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.
 
But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.
 
The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. If you have a way to address it, please contact:

 
Kathy Rogals
561-483-5190

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

Enhancing SharePoint [June 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord Convention Center, National Harbor, Maryland
Sep 03, 2014 - Sep 05, 2014
Gaylord Palms Resort and Convention Center, Kissimmee, FL
Sep 08, 2014 - Sep 10, 2014
Walt Disney World Dolphin, Walt Disney World Swan, and Disney's Yacht and Beach Club Resorts and Disney's Boardwalk, Orlando, FL
Oct 05, 2014 - Oct 09, 2014
Grand Hyatt Washington, Washington, DC
Nov 04, 2014 - Nov 07, 2014
Grand Hyatt Washington, Washington, DC
Nov 04, 2014 - Nov 07, 2014

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