Register Now for our Webinar - ECM: To the Cloud and Beyond
Thursday, September 11, 2008
Coming September 16, 2008
THE SEARCH IS ON: OPTIMIZING SEARCH OPERATIONS FOR THE CUSTOMER SERVICE ENVIRONMENT

This highly informative one-hour webcast will delve into the subject of optimizing search engines and knowledge bases specifically for use by customer service agents and customers themselves, via web self-service portals. We'll give you specific strategies to help your agents and customers find the answers they want faster and easier than ever before. We'll examine several best practices that will help locate the answers that are most relevant and appropriate to the customer's issue.
Sponsored by: KANA Software, Inc.
  Table of Contents
Breaking News
Quote of the Week
It isn't all over; everything has not been invented; the human adventure is just beginning. — Gene Roddenberry
  Breaking News

E-discovery with VMware support

Kazeon adds new capabilities

Kazeon Systems has introduced the availability of VMware support for its Information Server product line. Kazeon reports Version 3.1 of the software fully supports both VMware instances...

Continue Here: http://www.kmworld.com/Articles/News/News/E-discovery-with-VMware-support-50649.aspx

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ReadSoft adds handwriting recognition

Partners with A2iA

A2iA reports it has signed a global partner agreement with ReadSoft. This arrangement makes ReadSoft the first worldwide supplier of A2iA DocumentReader’s "Full Cursive Transcription" technology for...

Continue Here: http://www.kmworld.com/Articles/News/News/ReadSoft-adds-handwriting-recognition-50648.aspx

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Rich media Webcasting

Momindum launches K-base 2.0

Momindum has introduced K-base 2.0, a collaborative rich media Webcasting service designed for corporate training, academic learning and online education.

The company says that along with an easy update feature...

Continue Here: http://www.kmworld.com/Articles/News/News/Rich-media-Webcasting-50647.aspx

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What Does Information Governance Really Mean for SharePoint ?

Collaboration is essential to modern day businesses. Collaboration tools like SharePoint have been proven to improve efficiency among individuals and teams, accelerating business processes and decision-making across the enterprise. SharePoint has been widely adopted. It is considered one of the most rapidly growing enterprise technologies today by allowing companies to create sites to share information, manage documents and publish reports. A critical side-effect, however, is the generation of vast quantities of content, records and information. . . .

Read more of the Best Practices in Enhancing SharePoint White Paper. Click here .

KMWorld White Paper Series
***Coming in March 2015***
 
Best Practices in Analytics for Big Data

GETTING THE "BIG" OUT OF DATA

The overriding problem with information is, of course, there's too much of it. And we're not just talking about the 1s and 0s of databases. There's text and email and social media and voice and video, even, to contend with.

But it's not so much the volume or variety of data that is daunting companies today. It's realizing the usefulness and value that is locked away in those data stores. So enterprising organizations are applying analytics tools to locate, associate and deliver key information sources directly to and from their users' many resources.

Find out how analytics is playing a key role in the thriving big data marketplace.

Be part of the next KMWorld White Paper, "Best Practices in Analytics for Big Data." Find out what the big deal is. For details on including your article, please contact:

 
Kathy Rogals
561-483-5190

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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