Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Thursday, July 03, 2008

Register TODAY for KMWorld & Intranets 2008, September 23-25, San Jose, CA

The KMWorld & Intranets Conference and Exhibition offers a wide-ranging program especially focused to meet the needs of executives and strategic business and technology decision makers. This is a must-attend for those concerned with improving their organization’s bottom line, business processes and productivity, as well as streamlining operations and accelerating development and innovation in their evolving organizations.

Registration link:
https://secure.infotoday.com/forms/?form=kmw08&priority=KMNL

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

CRM search done right

Coveo previews G2B for CRM

Coveo has introduced a limited-availability version of G2B for CRM. This latest offering in its suite of G2B information access solutions provides designated users with a single view of...

Continue Here: http://www.kmworld.com/Articles/News/News/CRM-search-done-right-49780.aspx

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Quality management for life sciences

Open Text introduces new solution

Open Text has announced a new offering designed to help pharmaceutical and medical device firms manage quality and quality-compliance issues in the development and manufacture of new products.

Livelink ECM...

Continue Here: http://www.kmworld.com/Articles/News/News/Quality-management-for-life-sciences-49771.aspx

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Mining customer feedback

Clarabridge upgrades platform

Clarabridge has unveiled Version 3.0 of its Content Mining Platform (CMP). The company says the new release incorporates a number of new customer-driven capabilities, including an intuitive guided discovery...

Continue Here: http://www.kmworld.com/Articles/News/News/Mining-customer-feedback-49769.aspx

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  KM In Practice

New search service for government sites

USASearch.gov has launched a new program that extends its search service to include all U.S.-affiliated government Web sites. The program provides a free search engine that indexes federal, state,...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/New-search-service-for-government-sites-49768.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming July 26, 2016
Sharing Enterprise Content Beyond the Firewall
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in September 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Sonesta Hotel Philadelphia, Philadelphia, PA
Aug 08, 2016 - Aug 09, 2016
Manchester Grand Hyatt San Diego, San Diego, CA
Aug 15, 2016 - Aug 17, 2016
Walter E. Washington Convention Center, Washington, DC
Aug 24, 2016 - Aug 24, 2016
Gaylord Texan Hotel & Convention Center, Grapevine, TX (Dallas area)
Sep 19, 2016 - Sep 21, 2016
Toronto, Ontario
Sep 21, 2016 - Sep 22, 2016
  KMWorld Best Practices White Paper Series
Now available online:
* Best Practices in Business Process Management
http://www.kmworld.com/Archives/WhitePaperArchiveIssue.aspx?IssueID=708

**** COMING IN MAY 2008 ****

BEST PRACTICES IN ENTERPRISE SEARCH

When is Search Not Search?

Enterprise search has become so ingrained into everyday business
processes - from records to compliance; from CRM to KM - that it's
nearly impossible to separate it as a function of its own.

But it is. Enterprise search remains at the TOP of the buying list for every
corporation worth mentioning. And it is easily the core technology for every
serious business-process improvement initiative on the planet.

Learn why search has become such a central component in every significant
technology deployment. The next KMWorld White Paper, "Best Practices in
Enterprise Search," will examine the incredible rise of search and the many
value propositions it represents.

To include your thought-leadership article or success story, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561.483.5190

------------------------------------------

KMWorld White Papers
OWNERS' MANUALS FOR THE HIGH-SPEED ENTERPRISE

Get the Advice, Encouragement and Instructional Know-How
from the thought leaders in ...
 * Enterprise Content Management
 * Enterprise Search
 * Business Process Management
 * E-Discovery
 * Enterprise Knowledge Management
 * Records Management and Regulatory Compliance
 * Document to Digital Management
 * Government
 * Financial Services
 * Web Self-Service

... for the best performance from your high-speed, always-on, global
enterprise.

Available online at:
http://www.kmworld.com/Archives/Default.aspx?ContextSubtypeID=89