Register now for the KMWorld Conference, November 14-17, 2016, Washington, DC
Thursday, July 03, 2008

Register TODAY for KMWorld & Intranets 2008, September 23-25, San Jose, CA

The KMWorld & Intranets Conference and Exhibition offers a wide-ranging program especially focused to meet the needs of executives and strategic business and technology decision makers. This is a must-attend for those concerned with improving their organization’s bottom line, business processes and productivity, as well as streamlining operations and accelerating development and innovation in their evolving organizations.

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  Table of Contents
Breaking News KM In Practice
Quote of the Week
Planning is an unnatural process; it is much more fun to do something. The nicest thing about not planning is that failure comes as a complete surprise, rather than being preceded by a period of worry and depression. — Sir John Harvey-Jones
  Breaking News

CRM search done right

Coveo previews G2B for CRM

Coveo has introduced a limited-availability version of G2B for CRM. This latest offering in its suite of G2B information access solutions provides designated users with a single view of...

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Quality management for life sciences

Open Text introduces new solution

Open Text has announced a new offering designed to help pharmaceutical and medical device firms manage quality and quality-compliance issues in the development and manufacture of new products.

Livelink ECM...

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Mining customer feedback

Clarabridge upgrades platform

Clarabridge has unveiled Version 3.0 of its Content Mining Platform (CMP). The company says the new release incorporates a number of new customer-driven capabilities, including an intuitive guided discovery...

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  KM In Practice

New search service for government sites has launched a new program that extends its search service to include all U.S.-affiliated government Web sites. The program provides a free search engine that indexes federal, state,...

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More to Intelligent Search than Meets the Eye

According to the Association of Information and Image Management (AIIM), search is the art and science of making content easy to find. It seems like a simple request: make content findable. Unfortunately, for enterprises dealing with massive and growing volumes of content, it is almost never that easy…

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.

KMWorld Web Events
Coming November 08, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

Coming November 15, 2016
What Cloud Solutions Can Most Affect Your Enterprise
The SaaS model has already changed into a myriad self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. There is now little doubt that cloud services and solutions can really be trusted to deliver many of the same capabilities, security, and service levels as those delivered by traditional IT. But where does the cloud fit into your organization?

Coming December 06, 2016
The Future of Content Management
Content management will always play a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or loses it in the weeds. We will opt for the former, and find ways to help organizations construct their content management programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in January 2017***
Best Practices in BPM & Case Management

The Case for Case Management

By now we've all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over? just in a better way. 

Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. 

We call it Case and Business Process Management.

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper ?"Best Practices in BPM and Case Management."

And you can do that by contacting:

Kathy Rogals


Cognitive Computing [October 2016]

Information Governance [September 2016]

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management

Click here to view the current edition and to participate:

Upcoming Events
JW Marriott Washington, DC
Nov 14, 2016 - Nov 16, 2016
JW Marriott, Washington, DC
Nov 14, 2016 - Nov 17, 2016
JW Marriott, Washington, DC
Nov 14, 2016 - Nov 16, 2016
JW Marriott, Washington DC
Nov 16, 2016 - Nov 17, 2016
Fairmont Copley Plaza, Boston, MA
Nov 29, 2016 - Nov 30, 2016
  KMWorld Best Practices White Paper Series
Now available online:
* Best Practices in Business Process Management

**** COMING IN MAY 2008 ****


When is Search Not Search?

Enterprise search has become so ingrained into everyday business
processes - from records to compliance; from CRM to KM - that it's
nearly impossible to separate it as a function of its own.

But it is. Enterprise search remains at the TOP of the buying list for every
corporation worth mentioning. And it is easily the core technology for every
serious business-process improvement initiative on the planet.

Learn why search has become such a central component in every significant
technology deployment. The next KMWorld White Paper, "Best Practices in
Enterprise Search," will examine the incredible rise of search and the many
value propositions it represents.

To include your thought-leadership article or success story, contact:

Kathy Rogals


KMWorld White Papers

Get the Advice, Encouragement and Instructional Know-How
from the thought leaders in ...
 * Enterprise Content Management
 * Enterprise Search
 * Business Process Management
 * E-Discovery
 * Enterprise Knowledge Management
 * Records Management and Regulatory Compliance
 * Document to Digital Management
 * Government
 * Financial Services
 * Web Self-Service

... for the best performance from your high-speed, always-on, global

Available online at:

Search KMWorld