Thursday, July 03, 2008

Register TODAY for KMWorld & Intranets 2008, September 23-25, San Jose, CA

The KMWorld & Intranets Conference and Exhibition offers a wide-ranging program especially focused to meet the needs of executives and strategic business and technology decision makers. This is a must-attend for those concerned with improving their organization’s bottom line, business processes and productivity, as well as streamlining operations and accelerating development and innovation in their evolving organizations.

Registration link:
https://secure.infotoday.com/forms/?form=kmw08&priority=KMNL

  Table of Contents
Breaking News KM In Practice
Quote of the Week
You can use all the quantitative data you can get, but you still have to distrust it and use your own intelligence and judgment. — Alvin Toffler
  Breaking News

CRM search done right

Coveo previews G2B for CRM

Coveo has introduced a limited-availability version of G2B for CRM. This latest offering in its suite of G2B information access solutions provides designated users with a single view of...

Continue Here: http://www.kmworld.com/Articles/News/News/CRM-search-done-right-49780.aspx

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Quality management for life sciences

Open Text introduces new solution

Open Text has announced a new offering designed to help pharmaceutical and medical device firms manage quality and quality-compliance issues in the development and manufacture of new products.

Livelink ECM...

Continue Here: http://www.kmworld.com/Articles/News/News/Quality-management-for-life-sciences-49771.aspx

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Mining customer feedback

Clarabridge upgrades platform

Clarabridge has unveiled Version 3.0 of its Content Mining Platform (CMP). The company says the new release incorporates a number of new customer-driven capabilities, including an intuitive guided discovery...

Continue Here: http://www.kmworld.com/Articles/News/News/Mining-customer-feedback-49769.aspx

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  KM In Practice

New search service for government sites

USASearch.gov has launched a new program that extends its search service to include all U.S.-affiliated government Web sites. The program provides a free search engine that indexes federal, state,...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/New-search-service-for-government-sites-49768.aspx

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How BPM Brings Order From Chaos in M-commerce

Shopping for gifts, groceries, and everything great and small is now not only 24/7, it's also mobile. The smartphone-as-a-wallet is rapidly changing the way we can pay for purchases: m-commerce (mobile commerce) has arrived. Sweet. I'm happy to not have to juggle a phone and a wallet everywhere. But when we process professionals take a look at this, what do we see behind the convenience? There are significant process challenges behind the app that allows us to pay with our phones. The purchase process needs to work—securely and simultaneously—with. . . .

Read more of the Best Practices in BPM & Case Management White Paper. Click here .

KMWorld Web Events
Coming July 29, 2014
Discovery Dilemma: Volume-to-Relevance
s your organization proactively governing data in advance of litigation matters? Do you have complete visibility across your data sources? Are you able to identify and collect only the smallest legally defensible data to reduce downstream legal costs? To learn more about streamlining litigation costs and risks, join us for this insightful webinar "Discovery Dilemma: Volume-to-Relevance," brought to you by KMWorld, kCura and IBM.

Coming August 19, 2014
Why a centralized knowledge solution is the power behind a solid customer engagement strategy
Please join Transversal and industry expert Kate Leggett from Forrester in this webcast to explore the 4 P's of customer service and introduce you to the next generation knowledge solution that can help you with your customer engagement strategies.

KMWorld White Paper Series
*** Coming in July 2014***
 
Best Practices in CLOUD COMPUTING
 
THE CHANGING CLOUD
 
No technology advancement has changed the (recent) world more than the “cloud.” By shifting storage and applications to an off-site environment, companies are now experiencing faster and cheaper deployments, additional functionality and better economic returns.
 
Some are, anyway. There’s still a large marketplace eager to explore various cloud-based offerings, and they reside in many vertical markets. The thing that is certain is that the cloud is here to stay, and the vendors who embrace it will prosper. That’s why we’re offering this opportunity to tell your “cloud” story in an upcoming KMWorld White Paper, “Best Practices in Cloud Computing.” To share your market story with an eager marketplace, contact :
 
Kathy Rogals
561-483-5190

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

Enhancing SharePoint [June 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Sonesta Hotel Philadelphia, Philadelphia, PA
Aug 12, 2014 - Aug 13, 2014
Gaylord Convention Center, National Harbor, Maryland
Sep 03, 2014 - Sep 05, 2014
Gaylord Palms Resort and Convention Center, Kissimmee, FL
Sep 08, 2014 - Sep 10, 2014
Walt Disney World Dolphin, Walt Disney World Swan, and Disney's Yacht and Beach Club Resorts and Disney's Boardwalk, Orlando, FL
Oct 05, 2014 - Oct 09, 2014
Grand Hyatt Washington, Washington, DC
Nov 04, 2014 - Nov 07, 2014
  KMWorld Best Practices White Paper Series
Now available online:
* Best Practices in Business Process Management
http://www.kmworld.com/Archives/WhitePaperArchiveIssue.aspx?IssueID=708

**** COMING IN MAY 2008 ****

BEST PRACTICES IN ENTERPRISE SEARCH

When is Search Not Search?

Enterprise search has become so ingrained into everyday business
processes - from records to compliance; from CRM to KM - that it's
nearly impossible to separate it as a function of its own.

But it is. Enterprise search remains at the TOP of the buying list for every
corporation worth mentioning. And it is easily the core technology for every
serious business-process improvement initiative on the planet.

Learn why search has become such a central component in every significant
technology deployment. The next KMWorld White Paper, "Best Practices in
Enterprise Search," will examine the incredible rise of search and the many
value propositions it represents.

To include your thought-leadership article or success story, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561.483.5190

------------------------------------------

KMWorld White Papers
OWNERS' MANUALS FOR THE HIGH-SPEED ENTERPRISE

Get the Advice, Encouragement and Instructional Know-How
from the thought leaders in ...
 * Enterprise Content Management
 * Enterprise Search
 * Business Process Management
 * E-Discovery
 * Enterprise Knowledge Management
 * Records Management and Regulatory Compliance
 * Document to Digital Management
 * Government
 * Financial Services
 * Web Self-Service

... for the best performance from your high-speed, always-on, global
enterprise.

Available online at:
http://www.kmworld.com/Archives/Default.aspx?ContextSubtypeID=89

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