Just Published - Designing a Successful KM Strategy: A Guide for the Knowledge Management Professional
Thursday, July 03, 2008

Register TODAY for KMWorld & Intranets 2008, September 23-25, San Jose, CA

The KMWorld & Intranets Conference and Exhibition offers a wide-ranging program especially focused to meet the needs of executives and strategic business and technology decision makers. This is a must-attend for those concerned with improving their organization’s bottom line, business processes and productivity, as well as streamlining operations and accelerating development and innovation in their evolving organizations.

Registration link:
https://secure.infotoday.com/forms/?form=kmw08&priority=KMNL

  Table of Contents
Breaking News KM In Practice
Quote of the Week
If you don't speak out now when it matters, when would it matter for you to speak out? — Jim Hightower
  Breaking News

CRM search done right

Coveo previews G2B for CRM

Coveo has introduced a limited-availability version of G2B for CRM. This latest offering in its suite of G2B information access solutions provides designated users with a single view of...

Continue Here: http://www.kmworld.com/Articles/News/News/CRM-search-done-right-49780.aspx

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Quality management for life sciences

Open Text introduces new solution

Open Text has announced a new offering designed to help pharmaceutical and medical device firms manage quality and quality-compliance issues in the development and manufacture of new products.

Livelink ECM...

Continue Here: http://www.kmworld.com/Articles/News/News/Quality-management-for-life-sciences-49771.aspx

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Mining customer feedback

Clarabridge upgrades platform

Clarabridge has unveiled Version 3.0 of its Content Mining Platform (CMP). The company says the new release incorporates a number of new customer-driven capabilities, including an intuitive guided discovery...

Continue Here: http://www.kmworld.com/Articles/News/News/Mining-customer-feedback-49769.aspx

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  KM In Practice

New search service for government sites

USASearch.gov has launched a new program that extends its search service to include all U.S.-affiliated government Web sites. The program provides a free search engine that indexes federal, state,...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/New-search-service-for-government-sites-49768.aspx

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Voice Of The Customer: The New Digital Frontier

The Internet has permanently changed the dynamics of customer interaction. The digital landscape we are all immersed in on a daily basis has become more complex and multifaceted. Today's enterprises must be able to deliver answers and information to customers quickly and effectively across multiple self-service and assisted channels 24x7. Are consumers more empowered than ever before? Does this new reality present a challenge for the enterprise? The answer on both counts is yes. . . .

Read more of the Best Practices in Knowledge Management for Customer Experience White Paper. Click here .

KMWorld Web Events
Coming March 24, 2015
Big Data, Bad Data, Good Data: the Link Between Information Governance and Big Data Outcomes
Good information governance practices and solutions help ensure the success of big data initiatives by enabling enterprises to discover, classify, and manage information according to its business value and triage "good data" - relevant, current, and trustworthy business information, from "bad data" - out-of-date, obsolete, or low-value information. Learn How to Strike the Big Data vs. Good Data Balance! Join IBM with special guest Melissa Webster, Analyst and Program Vice President for Content and Digital Media Strategies with IDC for this web event.

KMWorld White Paper Series
***Coming in May 2015***
 
Best Practices in ENTERPRISE SEARCH AND INFORMATION ACCESS

FINDING FINDABILITY
 
For years, the focus of search was mainly on, well, searching. How to arrange information for better search; how to eliminate the garbage for better search; how to store things for better search....on and on.
 
Now, the smartest minds are focused on "finding." That's the ultimate goal--finding what people need to do their jobs and make better decisions. Search serves no purpose if the user can't find the things he or she wants.
 
That's why the next KMWorld White Paper is focused on "finding" the right answer at the right time. It's called "Best Practices in Intelligent Search and Information Access." If you think you play a role in this great task, then get involved with your story and position in this market
, please contact:

 
Kathy Rogals
561-483-5190

Analytics for Big Data [March 2015]

E-Discovery [February 2015]

BPM and Case Management [January 2015]

Mobile Workforce [November/December 2014]

Knowledge Management [November/December 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Manchester Grand Hyatt, San Diego, CA
Mar 18, 2015 - Mar 20, 2015
Caesars Palace, Las Vegas, NV
Mar 30, 2015 - Apr 01, 2015
Caesars Palace, Las Vegas, NV
Apr 01, 2015 - Apr 02, 2015
Gaylord Palms Resort & Convention Center, Orlando, FL
May 18, 2015 - May 20, 2015
The Westin Hotel, Chicago, IL
May 18, 2015 - May 20, 2015
  KMWorld Best Practices White Paper Series
Now available online:
* Best Practices in Business Process Management
http://www.kmworld.com/Archives/WhitePaperArchiveIssue.aspx?IssueID=708

**** COMING IN MAY 2008 ****

BEST PRACTICES IN ENTERPRISE SEARCH

When is Search Not Search?

Enterprise search has become so ingrained into everyday business
processes - from records to compliance; from CRM to KM - that it's
nearly impossible to separate it as a function of its own.

But it is. Enterprise search remains at the TOP of the buying list for every
corporation worth mentioning. And it is easily the core technology for every
serious business-process improvement initiative on the planet.

Learn why search has become such a central component in every significant
technology deployment. The next KMWorld White Paper, "Best Practices in
Enterprise Search," will examine the incredible rise of search and the many
value propositions it represents.

To include your thought-leadership article or success story, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561.483.5190

------------------------------------------

KMWorld White Papers
OWNERS' MANUALS FOR THE HIGH-SPEED ENTERPRISE

Get the Advice, Encouragement and Instructional Know-How
from the thought leaders in ...
 * Enterprise Content Management
 * Enterprise Search
 * Business Process Management
 * E-Discovery
 * Enterprise Knowledge Management
 * Records Management and Regulatory Compliance
 * Document to Digital Management
 * Government
 * Financial Services
 * Web Self-Service

... for the best performance from your high-speed, always-on, global
enterprise.

Available online at:
http://www.kmworld.com/Archives/Default.aspx?ContextSubtypeID=89

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