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November 6 - 8, 2007
San Jose McEnery Convention Center
San Jose, CA |
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| KMWorld & Intranets 2007 — Final Program
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KMWorld & Intranets 2007 - Tuesday, November 6
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Welcome & Opening Keynote
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The Wisdom of Crowds
8:45 a.m. – 9:45 a.m
James Surowiecki, Author - The Wisdom of Crowds: Why the Many Are Smarter than the Few and How Collective Wisdom Shapes Business, Economies, Societies and Nations
Come hear the foremost authority on how to harness the collective wisdom
of your organization for competitive advantage. Surowiecki describes systematic
ways to organize and aggregate the intelligence available in your
organization in order to arrive at superior decisions—often better than those
that individuals would make, even if they are “experts.” His talk includes
the theory and practice of “the wisdom of crowds” and is full of insights
into how groups operate that are invaluable to business leaders. He offers
practical methods for leveraging people and technology to learn what you
need to know to make decisions that really serve the organization’s goals.
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TRACK A: INTERACTIVE THOUGHT-LEADER KM DISCUSSIONS
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Join this interactive series of discussions with industry thought leaders. Share views with your colleagues and start meaningful conversations about key issues for knowledge sharing in the new enterprise.
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Coffee Break
9:45 a.m. – 10:15 a.m.
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Session A101: The Dynamics of Strategic KM
10:15 a.m. – 11:00 a.m.
Dave Snowden, Founder & Chief Scientific Officer - Cognitive Edge Pte Ltd
How do we make sense of a world of many voices? Can mass consultation
improve real time decision support? How can we access the knowledge of our
staff (and our partners and customers) on a real time basis, in the context of
need? Current KM approaches have tended to focus on static capture of information,
assuming that such repositories of information can be accessed and
used by decision makers. Useful, but real time decision support and consultation
is only just starting to become a reality. Snowden discusses recent work
using narrative for battlefield KM and mass consultation in Government. He
leads a discussion on how organizations can create coherence in the world of
social computing, and engage their networks in active decision making; putting
KM back on the strategic agenda.
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Session A102: Organization Charts: Kiss Goodbye or Keep?
11:15 a.m. – 12:00 p.m.
Verna Allee, Consultant - Allee Associates, and author, The Future of Knowledge: Increasing Prosperity through Value Networks
What happens to the organization chart in the age of networks? Allee discusses
the perspective of organization charts as simply a resourcing model and organizing
the work as a value network. Come and hear new ideas, issues/challenges,
solutions, and lessons learned in creating the effective enterprise as a
value network.
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Lunch Break
12:00 p.m. – 1:15 p.m.
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Session A103: Collaborative Networks & The New Enterprise
1:15 p.m. – 2:00 p.m.
Hubert Saint-Onge, Principal - SaintOnge Alliance Inc
With the pervasive use of new technology, work now gets done through virtual
tools, allowing unprecedented levels of interaction and collaboration. This new
reality is having a radical impact on how organizations work, share knowledge
and create value. As these networks become more and more prevalent, work no
longer follows the vertical axes of the organization. The hierarchical structure is
reinforced by the complementary strength of a “network structure.” While the former
defines strategic direction, allocates resources, and orchestrates performance,
the latter becomes the platform for capability building at both the individual
and organizational levels. An effective knowledge platform becomes a built-in rudder
for learning and for adapting the organization to changing conditions. Saint-
Onge focuses on emerging forms of mass collaboration in organizations and how
to develop and implement key practices to build the organization of the future so
it can continuously adapt to its environment.
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Session A104: Stop Trying to DO Things to People!
2:15 p.m. – 3:00 p.m.
David Gurteen, Gurteen Knowledge Community
We have learned a great deal about KM these last few years, largely from the
lack of appreciation of the central role of the individual and KM’s social nature.
If I had to sum up the major lesson, it would be “We need to stop trying to do
things to people and start to work with them!” We need to engage with people,
to involve them in KM initiatives from the outset, to stop trying to incentivize and
manipulate them and to start to work together more effectively. So just what are
the problems and what needs to be done? Join the discussion!
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Session A105: Social Tools & Knowledge Sharing
3:15 p.m. – 4:00 p.m.
Dave Pollard, CKO - KM Consultant, & Author, Working Naturally
Siona van Dijk, Director of Communications - Zaadz, Inc.
Pollard shares success stories of how organizations have introduced Weblogs,
wikis, instant messaging, desktop videoconferencing, just-in-time canvassing,
RSS aggregators, “know-who” directories, and other social networking methods
and tools to their budget-conscious organizations; the practical approaches
used; and the secrets of their success. He focuses on 10 inexpensive ways to
introduce your organization to social networking.
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Session A106: The Knowledge Commons
4:15 p.m. – 5:00 p.m.
Richard McDermott, President - McDermott Consulting
A leading engineering company invested heavily in KM but professional staff
were more flooded with information. With advanced computerization they created
many more versions of documents and drawings and the engineers themselves
did much of the document management. With globalization their projects
became more complex, virtual and involved more people. As a result, the engineers
spent more time at the computer searching for and sorting information,
answering email, and participating in virtual meetings. Ironically, though more
connected many felt isolated, pressed for time and overwhelmed, preparing for
decisions at the last minute and forsaking good documentation for urgent issues.
The company hadn’t calculated the cost managing complexity, connectivity, or
information. This talk describes some unconventional steps organizations and
individuals can take—not to manage this explosion of information—but to surf this
flood of complexity, connections, and information.
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Grand Opening Reception
5:00 p.m. – 7:00 p.m.
Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.
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TRACK B: KNOWLEDGE SHARING, TRANSFER, & RETENTION
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This series of sessions looks at the key issues involved in knowledge sharing, transfer, and retention, including knowledge capture, expertise location, decision making, and learning.
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Coffee Break
9:45 a.m. – 10:15 a.m.
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Session B101: Embedding KM into Work Processes
10:15 a.m. – 11:00 a.m.
Dori Ramsey, Director, Organization and Employee Development - Washington Gas
David Austin, President & COO - Contextware, Inc.
Tom Huckabee, Program Design & Development - Washington Group International
Kaye Atkins, Senior Information Analyst - Washington Savannah River Company
The first speakers focus on a KM approach at Washington Gas, which faces a
workforce challenges in the upcoming decade when many of its seasoned, experienced
utility industry employees will retire. They talk about creating a systematic
method to identify the most critical work processes, assess the methods in
place to capture and transfer knowledge related to these processes, and develop
solutions when gaps are discovered. Our second speakers present a complete
range of “cafeteria selection” knowledge capture and sharing solutions offered
to internal operations clients. The “Interactive Knowledge Resources Cookbook”
gives examples and recipes for subject matter experts and their managers to use
in capturing and sharing their operational expertise and experiences.
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Session B102: Improving Decision-Making: KM & Work Processes
11:15 a.m. – 12:00 p.m.
Stacy Land, Director, Process & Quality - Wellpoint & Author, Managing Knowledge-Based Initiatives
The success (or failure) of an organization can only be understood in terms of the
cumulative success (or failure) of the thousands of separate everyday decisions
made by individuals and groups within the organization (and its customer and
supply chain). And those decisions are only as good as the knowledge that guides
them and the processes used to apply that knowledge. When you put decision
making at the center of your KM effort, you get maximum traction for your KM
and intranet efforts. Whether you’re in the public or private sector, this interactive
session relates real-life examples from a KM practitioner and is filled with lessons
learned and tips for applying these strategies and tools in your environment.
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Lunch Break
12:00 p.m. – 1:15 p.m.
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Sessions B103 & B104: Learning & Organizational Performance
1:15 p.m. – 3:00 p.m.
Jack Merklein, Director, Knowledge & Learning - Xerox Global Services
William (Stan) Boddie, Professor of Systems Management - U.S. National Defense University
Yair Dembinsky, Partner - Byon-It Solutions
Tracy Conn, Assistant Vice President - Federal Reserve Bank of Cleveland
Todd Berardinelli, Project Manager - Federal Reserve Bank of Cleveland
Can organizations learn and improve? This double session brings together a number of perspectives and practices. Merklein discusses accelerating the learning curve using CoPs, increasing the rate of innovation, and accelerating profitable revenue growth. He provides tips on establishing and nurturing CoPs, engaging them to enhance corporate training, how expert networks can bolster both the CoP and the learning effort, and ways to measure success. Boddie discusses how communities of practice (CoPs) increase his organization’s capability to foster and institutionalize asynchronous learning while achieving
its business objectives. Based on his rich experience with many KM initiatives, Dembinsky discusses adoption issues necessary to achieve real organizational learning, with practical tips that can help overcome major adoption barriers. Using a number of case studies and making good use of lesson learning processes and after-action reports, he describes the four elements needed in order to achieve organizational learning. Conn explains the e-learning strategy for examiners at the Federal Reserve, especially the examination simulator solution called The EIC Accelerator, which includes the integration of key behavioral models, real-time feedback mechanisms, allowing for trial and error, KM/knowledge transfer techniques, and more.
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Session B105: Knowledge Sharing Roundtable
3:15 p.m. – 4:00 p.m.
Jonathan Wynn, Manager, Advanced Technology & Collaborative Services - Del Monte Foods
Miguel Rodriguez, Senior Product Manager, ASG
Wynn shares how Del Monte Foods streamlined a key business process leveraging on SharePoint technologies to make its Pet Products formula change process more efficient, and to serve as a model for new product development companywide. Using CM capabilities, it has automated product lifecycle processes, reduced time-to-market, and shortened the formula change process by 33 percent. An ASG-Mobius customer discusses how the Mobius content management solutions have enabled improved customer service and streamlined enterprise business processes through flexible and easily extensible knowledge
capture, retention, and intuitive search and retrieval.
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Session B106: Starting a Chain Reaction: KM @ NRC
4:15 p.m. – 5:00 p.m.
Michael Kull, Agency KM Program Coordinator - Nuclear Regulatory Commission
The Nuclear Regulatory Commission was recently voted the best place to work
within the federal government by an independent survey, and ranked No. 1 in
knowledge management and leadership by OPM. This session tells the story
of KM at NRC and shares successful management practices, lessons learned,
and the vision of KM in the agency. Lots of insights and ideas to be harvested
from this session!
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Grand Opening Reception
5:00 p.m. – 7:00 p.m.
Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.
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TRACK C: ENTERPRISE CONTENT MANAGEMENT (ECM)
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Content management is now a strategic thrust for organizations. This stream of sessions, sponsored by CMS Watch, looks at today’s landscape for content technologies, discusses building corporate strategies for ECM, including governance, and making it usable for all the enterprise.
Organized and moderated by Alan Pelz Sharpe, CMS Watch
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Coffee Break
9:45 a.m. – 10:15 a.m.
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Session C101: Content Technologies Landscape: Industry Overview
10:15 a.m. – 11:00 a.m.
Alan Pelz-Sharpe, Principal & ECM Practice Lead - Wipro
This session provides an overview of the current market for content technologies,
with a particular focus on how it affects buyers and users of technology.
The market is highly turbulent at the moment and buying known brands may
not always be the right route to take. Our CMS Watch expert reviews the key
vendors in the ECM space and suggests the best ways to ensure a wise investment
in technology.
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Session C102: Building a Corporate Strategy for ECM
11:15 a.m. – 12:00 p.m.
MODERATOR: Alan Pelz-Sharpe, Principal & ECM Practice Lead - Wipro
Marilyn Filbrun, Integration Services Manager - County of Marin
Santosh Nallapeta, Head, ECM Practice - Wipro
Many enterprise content management projects are, in fact, implemented at a
departmental level. But what happens when a Global 2000 company tries to
implement content management across the enterprise? Join our practitioners
who have successfully led strategic, enterprise-wide ECM projects as they discuss
what worked and what didn’t.
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Lunch Break
12:00 p.m. – 1:15 p.m.
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Session C103: Customer-Centric Content Management
1:15 p.m. – 2:00 p.m.
Ann Rockley, President - The Rockley Group Inc.
Organizations create huge amounts of customer-facing content and are putting
a lot of time and effort into managing their customer relationships; yet content
is siloed and does not provide maximum value to customers because content
is not easily discoverable, lacks consistency from one silo to another, and is limited
in implementation and value. Content does not add value to business goals
when there is no unified content strategy across the Web, let alone across all
the other points at which the organization can touch customers with messages,
content, or functionality. This session discusses how customer-centric CM can
address these concerns.
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Session C104: Getting Users to Use the System
2:15 p.m. – 3:00 p.m.
Jarrod Gingras, - CMS Watch
The success of any technology implementation project ultimately lies in the hands
of the users of the system. Too often, systems that make sense to the projectteams prove to be extremely difficult for the users to integrate into their daily work.
It is essential that the system users are identified as critical stakeholders of a project.
This session explores techniques for integrating end-user participation and
feedback throughout every phase of a technology implementation project to dramatically
increase user adoption and project success.
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Session C105: Connecting People to Information
3:15 p.m. – 4:00 p.m.
Mark Glover, Director, Solutions Group - SchemaLogic
Global organizations are spending tens of billions of dollars each year on the
integration and maintenance of enterprise applications and content management
systems while the volume of data managed by these systems continues
to grow at an exponential rate. The result is a brittle network of corporate systems
and fractured content silos that stifle the ability of the organization to assimilate
new processes and access and distribute key information assets. Schema-
Logic clients discuss their challenges, experiences, and lessons learned in
effectively connecting people to information.
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Session C106: Content Management Deployment & Governance
4:15 p.m. – 5:00 p.m.
Seth Earley, President - Earley & Associates
How do you roll out your CMS to the enterprise? This may mean content migration,
but also new content creation processes, editorial standards, and work
tasks. The real question is how the CMS fits in with overall content life cycles
and organizational processes. A CMS saves time and money and makes the
organization more efficient, but the benefits and workload are not always evenly
distributed. In some cases, the CMS creates more work for upstream content
creators or shifts work to another part of the organization. If one part of the
organization benefits but shifts costs to another area, managers of the group
with new tasks and higher costs will resist. How is this resolved? What is the
executive oversight and governance that needs to be put into place? Deploying
the CMS means integrating it with existing processes and getting buy in
from various parts of the organization. This thoughtful session explores these
and other issues around deploying and operationalizing the CMS to ensure its
effectiveness.
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Grand Opening Reception
5:00 p.m. – 7:00 p.m.
Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.
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TRACK D: INTRANETS & PORTAL STRATEGIES
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There is an endless set of strategies, possibilities, and technical options for how to design, implement, enhance, and grow an intranet. Intranet teams must constantly build cross-functional support to ensure sustainable progress, adjust to organizational changes that can impact both intranet priorities and support, and assess the organization’s readiness to adopt changes that can impact workflow, processes, and cultural norms. Our speakers share their secrets and practical strategies for building a successful intranet or portal.
Moderated by Jane McConnell, NetStrategy/JMC
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Coffee Break
9:45 a.m. – 10:15 a.m.
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Session D101: Building a Strategic Roadmap for Your Intranet
10:15 a.m. – 11:00 a.m.
Christine Carron, Associate Director, Knowledge & Innovation Networks - Biogen Idec
The prospect of building a valid, logical, user-centered roadmap for enhancing
can appear as a daunting task. It is, however, an extremely useful exercise.
This session will provide practical tips and suggestions on building a strategic
roadmap for your intranet. It will cover both the tools/frameworks you might
leverage as well as the types of data to consider. Finally, Carron will discuss the
benefits of having a strategic roadmap, including leveraging the roadmap for
communication and funding efforts.
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Session D102: Participation, Engagement & Intranet Strategy
11:15 a.m. – 12:00 p.m.
Robert Burns, Manager, Knowledge Management - MetLife
William Gaus, Sr. Consultant - Knowledge Access, Sharing & Innovation - MetLife
Rick Cantor, Knowledge Management Team Leader - Chubb Commercial Insurance
This session outlines how, by incorporating Web 2.0 approaches such as podcasts
and wikis, Met Life was able to increase the intranet’s utilization, strengthen
the communities of practice, improve collaboration and sharing within teams
and across partnered areas, and more. Hear MetLife’s story and learn about
the tools that support the strategy. Then, Cantor shares Chubb’s Intranet design
and strategies, operation challenges and solutions, best practices, and lessons
learned in providing underwriters and account servicing staff with easily accessible,
credible information to support risk assessment, product selection, and
decision-making.
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Lunch Break
12:00 p.m. – 1:15 p.m.
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Session D103: Global Intranet Practices & Trends
1:15 p.m. – 2:00 p.m.
Jane McConnell, President - NetStrategyJMC
Susan Grow, Performance Measurement Consultant - The Federal Consulting Group, U.S. Treasury
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