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November 6 - 8, 2007
San Jose McEnery Convention Center
San Jose, CA |
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| KMWorld & Intranets 2007 — Final Program
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KMWorld & Intranets 2007 - Thursday, November 8
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Keynote
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Tags, Categories, & Knowledge Sharing
9:00 a.m. – 10:00 a.m.
Dave Snowden, Founder & Chief Scientific Officer - Cognitive Edge Pte Ltd
The issue of tags and categories is one of the main issues
currently facing knowledge management and social meaning.
In effect, we are continuing to use old ways. We like categories, so even
when we are trying to express dynamic relationships, we stick to them. We
increase the number and give equal status, but we are still looking for truth
linked to the validity of a tag. With this dependence on categories, and more
specifically the assumption of common meaning in language, the use of
tags remains one of the main challenges to progress in social computing.
We place too much significance on the symbolic nature of language and
fail to realize dependency on context if we are to gain meaning. Snowden
discusses some new ways of dealing with the issue and suggests ways in
which we can create context-rich approaches to organizing and interpreting
our knowledge. He also takes a controversial look forward and forecasts
where we may be going in the future.
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TRACK A: ENTERPRISE CHANGE STRATEGIES
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Dealing with change is one of the biggest challenges for organizations and is critical to KM initiatives, which normally involve significant change. Our speakers share practical strategies, tools, maps, practices, and tips for creating enthusiasm for change.
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Coffee Break - Visit the Exhibit Hall
10:00 a.m. – 10:30 a.m.
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Session A301: Managing Organizational Change
10:30 a.m. – 11:15 a.m.
Jeff Hiatt, President - Prosci
Changes to processes, systems and tools ultimately require people to change
how they do their jobs. Your business process management (BPM) projects ultimately
depend on people. Yet, employee resistance to change remains the number
one obstacle to successful transformations. Hiatt reveals the science of effectively
managing the people side of change, including research results, practical
tools, and easy-to-use models. He provides a road map that enables you to take
charge of the people side of your project.
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Session A302: Effective Organizing in a Wired Environment
11:30 a.m. – 12:15 p.m.
Jon Husband, Principal - Wirearchy Network
In this era of hyperlinked information, it’s clear that many organizations have been
ignoring the rapidly increasing growth and impact of the networked knowledge
worker. And, it’s likely that most organizations now have competency profiles for
most or all employees, supplemented by learning contracts or maps and programs
focused on growing competency, responsiveness, and effectiveness.
Organizations have software, databases, knowledge work applications and ways
of codifying skills and competencies. Today, there are great opportunities to use
some of the new Web- or software-based capabilities to enhance and optimize
flexibility and responsiveness. Learn about developing a “wired” organization
chart based on peoples’ competencies and availability, an alternate form of an
organization chart whereby employee profiles can be pulled together using tags,
learning maps, or contracts, and then used to focus the best available skills and
project or engagement at any given time.
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Lunch Break
12:15 p.m. – 1:15 p.m.
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Session A303: Sparking Enthusiasm for Change
1:15 p.m. – 2:00 p.m.
Steve Denning, Author - The Secret Language of Leadership
Our experienced KM practitioner, storyteller, and consultant shares secrets from
his new book about how to get enduring enthusiasm for change whatever the
change happens to be. He describes nine ways to elicit desire for change and
provides many real-world examples to emphasize his points.
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Coffee Break - Visit the Exhibit Hall
2:00 p.m. – 2:30 p.m.
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Session A304: Organizational Change in Healthcare
2:30 p.m. – 3:15 p.m.
Michael Cheveldave, Principal - NuOptiks Consulting
Terry Miller, Organization Development Consultant - Interior Health
Changing customer demands, shortages of skilled workers, and ongoing financial
constraints are challenging most organizations. The healthcare sector faces
these pressures while also serving a population that lives longer and requires more
costly treatments and related medical technologies. Maintaining effective workplace
environments and cultures in healthcare is critical to ensuring that the health
needs of our communities are sustained as we navigate the complexities of our
changing times. Come hear how mass narrative capture helped one healthcare
organization manage through a period of low morale compounded by a crisis and
intense public pressure. Narrative and workplace stories define an organization’s
culture but also provide a way to see multiple perspectives on challenging issues.
It was by making sense of how healthcare providers, management, as well as
patients and families, collectively experience their system that solutions for effecting
change were identified.
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TRACK B: KM 2.0 & BEYOND: ENTERPRISE STRATEGIES
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This stream of sessions discusses new ways of working and sharing knowledge in the enterprise. Focusing on case studies and new tools, there are lots of tips and ideas to gain and reuse in your organization.
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Coffee Break - Visit the Exhibit Hall
10:00 a.m. – 10:30 a.m.
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Session B301: KM 2.0 in Action
10:30 a.m. – 11:15 a.m.
Ted Graham, Associate, Strategy Group - McKinsey & Company
KM has been a challenge in many organizations. Based on his experience with
Hill & Knowlton as well as McKinsey, this session focuses on how to incorporate
new social media tools such as blogs, tagging, and social networking to
inspire ideas, find expertise, engage employees and clients while still integrating
with existing intranets and KM processes. Lots of practical tips, lessons
learned, and insights for use in your environment.
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Session B302: A New Way to Work
11:30 a.m. – 12:15 p.m.
Cyrus Mistry, Product Manager - Google Enterprise
The foundation of many software applications and business processes are rooted
in a structure where employees are based in one (or several) discrete locations
with a distinct and well-understood corporate hierarchy. Today’s world, characterized
by faster rates of change, deeper relationships with partners, suppliers,
and customers, and employees that have networks across the company demands
new tools and processes. To support this dramatic shift, the role of IT has shifted
from facilities-based computing to providing the foundation that enables employees
to collaborate and share information across the company. Hear Google’s
ideas about what the next generation of collaboration looks like and how organizations
can deliver the tools and technologies to maximize productivity.
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Lunch Break
12:15 p.m. – 1:15 p.m.
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Session B303: Context 2.0 – Laying the Groundwork for Web 2.0 and KM 2.0
1:15 p.m. – 2:00 p.m.
Greg Pepus, Consulting Partner - Flex Analytics
Many of the concepts supporting Web 2.0 (and KM 2.0) center on context. Developing
context requires that unstructured information, including text, audio visual
and video data, imagery, and geospatial data, be appropriately processed to formulate
the necessary metadata to drive such context. Web 2.0 and KM 2.0 technologies
need to seek context without waiting for human intervention. Rather they
must, at a minimum, invoke or even provoke human intervention and interaction
when necessary and offer a range of suggestions as to how context might be
achieved. This session focuses on building advanced indexing systems for Web
2.0 and KM 2.0 that automatically seek and generate context. It discusses the
importance of building context through the automatic generation of metadata and
describes a systems architecture for developing a much broader data indexing
capability for both enterprise intranet, extranet, and the public World Wide Web.
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Coffee Break - Visit the Exhibit Hall
2:00 p.m. – 2:30 p.m.
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Session B304: Visualization as a Tool for Knowledge Transfer
2:30 p.m. – 3:15 p.m.
Chris Rivinus, Director of Knowledge Systems - Parsons Brinckerhoff
This session describes how one engineering and construction company builds
its projects in virtual environments first to facilitate conversation between technical
and nontechnical constituents and to accelerate decision making. It builds
each phase of the construction to facilitate a rapid knowledge transfer between
engineers, construction managers, and the actual workers on site and with each
step of the project execution. This talk moves beyond visualization of engineering
projects and into the elements of storytelling, integrated data management,
innovation, group learning, etc., and is highly stimulating visually.
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TRACK C: EXPERTISE & COLLABORATION
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Morning speakers highlight different ways to manage expertise including experiences, lessons learned and tips for others. The afternoon focuses on collaboration ending with a fun look at building relationships in your organization.
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Coffee Break - Visit the Exhibit Hall
10:00 a.m. – 10:30 a.m.
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Sessions C301 & C302: Managing Expertise: A Key Focus for KM
10:30 a.m. – 12:15 p.m.
Larry Chait, Managing Director - Chait and Associates, Inc
Stuart Rosenberg, Team Leader/Senior Manager - Deloitte Services LP
Stacie Jordan, Capability Development Senior Manager - Accenture
Gregory Trinh, Director of Marketing Technology - Pillsbury Winthrop Shaw Pittman LLP
Josh Yuster, CEO - BranchIt Corporation
In small organizations, sharing expertise is a way of life. But as organizations
grow larger and geographically dispersed, and as roles become specialized,
silos are created that block expertise sharing. What tools and techniques can
be applied? Rosenberg talks about connecting people to people and Deloitte’s
expertise locator tool, which uses a Tacit Software product along with an internal
software networking tool via Microsoft MOSS 2007. Jordan discusses Accenture’s
use of collaborative tools (e.g., blogs, wikis, Facebook, discussion forums,
etc.) for strengthening people-to-people connections. Trinh and Yuster illustrate
through a case study how one organization uncovers the network of relationships
held by employees and what it plans for the future. All speakers share current
practices, lessons learned and success stories.
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Lunch Break
12:15 p.m. – 1:15 p.m.
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Session C303: Retaining Today's Knowledge for Tomorrow's Workforce
1:15 p.m. – 2:00 p.m.
Darcy Lemons, Senior Project Manager, Customer Solutions Group - APQC
Karen Danis, CKM/CKEE
Loss of knowledge and expertise is, and will continue to be, a huge challenge
for organizations due to retirement, rapid growth, layoffs, turnovers, mergers
and acquisitions, and internal redeployments. Developing and retaining business
knowledge and talent continue to be at the forefront of business issues.
Although significant progress has been made, critical gaps remain, and there
is much work to be done. Learn how five best-practice organizations implemented
strategies and processes to identify what knowledge needs to be
retained, established processes for capturing and transferring knowledge, and
aligned the knowledge retention strategy to business and workforce (employee
lifecycle) strategies.
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Coffee Break - Visit the Exhibit Hall
2:00 p.m. – 2:30 p.m.
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Session C304: Achieving Collaboration in Your Organizational Zoo
2:30 p.m. – 3:15 p.m.
Arthur Shelley, Knowledge Director - Cadbury Schweppes
Hear about some novel training ideas in the areas of collaboration, team building,
and knowledge management based on the animal metaphors. Our practitioner,
and author, creates fun and adds energy to the room as you learn how
to build better relationships together.
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TRACK D: USER EXPERIENCE & DESIGN
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Intranet users typically have sophisticated, well-developed, and often divergent expectations. Meeting end-user and enterprise requirements is increasingly challenging. Join our speakers for lots of tips and techniques as well as real world examples which will spark new ideas for engaging your intranet audience and providing them with a productive space.
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Coffee Break - Visit the Exhibit Hall
10:00 a.m. – 10:30 a.m.
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Session D301: Usable Platforms for Smart Organizations
10:30 a.m. – 11:15 a.m.
Jerome Nadel, Chief Experience Officer - Human Factors International
The Internet has mandated a shift toward “self-serve” for both customer-facing
sites and internal business applications. Customers and employees expect to
find information and complete transactions on their own. If technology is hard to
use, the result impacts both top- and bottom-line revenue. Usability is now a mission-
critical, strategic imperative for your organization to fully leverage internal
capabilities and ensure successful products and services. Nadel shares trends
and best practices gleaned from case studies, including examples from SAP, Ernst
& Young, and ConocoPhillips. Gather tips for creating “smart” portals to meet user
expectations, designing intranets that deliver role-based content and tools, and
deploying KM systems that harness intellectual assets for practical use.
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Session D302: Insights from High Performing Intranets
11:30 a.m. – 12:15 p.m.
Carmine Porco, Vice-President - Prescient Digital Media
Replacement session. Description to follow.
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Lunch Break
12:15 p.m. – 1:15 p.m.
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Session D303: Mashups & More: Creating a Positive User Experience
1:15 p.m. – 2:00 p.m.
Karen Huffman, Manager, Knowledge Initiatives - National Geographic Society
This session demonstrates how information can be mashed up, remixed and shared to create new information products and services. Huffman looks inside the enterprise and shows how National Geographic has implemented and integrated RSS, blogs, wikis, and mind mapping on its intranet and collaborative work initiatives. Huffman shares the National Geographic story, lessons learned, and practical steps for getting started.
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Coffee Break - Visit the Exhibit Hall
2:00 p.m. – 2:30 p.m.
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Session D304: Transforming the Enterprise 2.0 Intranet
2:30 p.m. – 3:15 p.m.
Sean A. Johnson, Product Manager, Content Discovery - IBM Information Management Software
IBM has one of the largest and most powerful intranets in the world. It provides
over 300,000 employees around the globe with tens of millions of pages of information
to help them find the people, products, services, and answers they need
to make IBM successful. Any employee or group can create dynamic pages
such as blogs, wikis, and forum postings to share their knowledge with the rest
of the organization. Through a combination of search, social bookmarking, and
tagging, IBM is working to keep the exponentially increasing content under control
and easily accessible while actively promoting the creativity and innovation
of its employees. Levirne discusses the challenges in deploying enterprise
search across its large and dynamic intranet, and the principles used to improve
information sharing, employee decision making, and productivity while reducing
time wasted scouring for answers or duplicating effort.
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Closing Keynote
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From KM 1.0 to KM 2.0 and Beyond
3:30 p.m. – 4:30 p.m.
Stouffer Egan, CEO - Autonomy, Inc.
Tony Sheehan, Group Knowledge Manager & Associate Director - Arup
Sheehan reflects on 7 years’ worth of strategy development,
technology implementation, social networking, and
the occasional best-practice award received by Arup. He
explores the key drivers of knowledge strategy and explains
how a range of people, process, and technology solutions
were successfully implemented in line with a rapidly evolving
business strategy. In recent years, he has started to
explore the increasing opportunities for knowledge sharing
created by meaning-based computing and talks about the opportunities
and impact on the future of organizational knowledge strategy and
implementation. Egan discusses the parallel changes in technology that
support organizations such as Arup and others.
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