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| October 31 - November 2, 2006 |
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Preconference Workshops
Monday, October 30th |
| Morning Workshops |
Workshop 1 — Building the Enterprise of the Future
9:00 a.m. – 12:00 p.m.
Art Murray, CEO, Applied Knowledge Sciences, Inc.
The speed at which organizations learn and innovate must equal the rate of
change in the marketplace. This is the new reality of business survival in a
flat world. Companies need a means to rapidly sense, organize, collaborate,
produce a result, and move on. They need new organizational structures
that support complexity, agility, rapid learning, and personal growth.
An entirely new enterprise model is needed. This workshop shows how to
realistically assess your organization’s ability to perform in a flat world, and
how to begin to make the transition to an agile, global, knowledge-based
enterprise. Specifically, you will learn how to determine organizational
strengths and weaknesses in responding to rapid changes in the marketplace,
develop a prioritized list of key focus areas needed to reach a sustained
level of high performance, choose the right strategies for leading the
transformation to an “enterprise of the future.” The methodology presented
is the result of more than 20 years of university-level research and field work
and touches on business intelligence for sense-and-respond organizations;
knowledge integration; critical decision processes; attracting, retaining, and
growing knowledge workers; high-speed learning and innovation. Managers
of organizations looking to hire, retain, and grow a diverse knowledge
workforce, while striving to remain competitive in the global market
place, will particularly want to attend. |
Workshop 2 — KM 101: Getting the Most from KMWorld
9:00 a.m. – 12:00 p.m.
Cindy Ross Pedersen, Adeo Communications
What is knowledge management (KM)? What strategies, techniques, and tools
will be discussed at the KMWorld conference? Coming to KMWorld for the
first time can be overwhelming. Most presenters are talking about the latest
advances in an area that they have been working in for years. The field of KM
has also been growing exponentially with changes in terminology and
advances in techniques and tools. For someone new to this field, this workshop
provides the basic understanding of terminology, approaches, and tools
to rapidly select which technologies and concepts you need to learn more
about. It facilitates a practical, down-to-earth, discussion of the KM techniques
and tools. This high-level overview includes lots of working examples and
opportunities for interaction. If you’ve been in the field for years, come and
add your knowledge to the discussions.
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Workshop 3 — Enterprise Search Engines: Critical Success Factors
9:00 a.m. – 12:00 p.m.
Avi Rappoport, Search Tools Consulting, Inc.
Search engines (SEs) may seem like a black box: Queries go in, answers
come out. But they’re just software, and the more you know, the more you
can tune your search engine to solve your users’ real information needs. This
session describes the various aspects of search — index structure, robot spiders
and other indexers, query parsing, retrieval, relevance ranking and
designing usable search interfaces — describing common problems and best
practices. It covers the critical success factors (CSFs) for successful implementations
of enterprise SEs and suggestions for choosing a search engine or
evaluating an existing one. |
Workshop 4 — Developing an Effective Content Framework
9:00 a.m. – 12:00 p.m.
Ann Rockley, President, The Rockley Group, Inc.
A content framework is the underlying structure for your content that enables
you to effectively create, manage, and deliver content. It provides the common
structures for content creation that support the customer relationship
management life cycle and ensures that content is consistently structured,
written, and reused so that content can be automatically reformatted for multichannel
delivery. This workshop provides the methodologies and best practices
for the following:
• Defining of customer relationship management life cycles
• Techniques in mapping content types to the lifecycle
• Design of modular content types
• Design of content components that allow for both consistency of structure
and delivery as well as flexibility and creativity where appropriate
• Content design for multichannel delivery
• Developing a realistic content reuse strategy
This methodology focuses on the creation of XML-ready models and
addresses the question of whether to adopt existing industry standards or
create custom content models. Participants view real examples of models
and work through the development of such a model. |
Workshop 5 — Intranet Strategies & Benchmarking for Practitioners
9:00 a.m. – 12:00 p.m.
Jane McConnell, Intranet Strategy Consultant
How do you get over the great “intranet divide” and join the class of companies
whose intranets are considered essential — the natural way of working
— and not simply “useful”? And once you’re there, how do you continue
to innovate and improve? This interactive workshop is based on the
consolidated results of a 2006 survey of approximately 50 large, complex
(often global) organizations from around the world. It looks at the intranet
state of the art and identifies what factors differentiate companies where the
intranet is considered essential — the way of doing business — and companies
where the intranet is just useful. Using survey results, participants will
compare their organizations’ strategies to those reported in the survey,
exchange views and experiences, and gain insights into handling decision-making,
budgeting, measurement and evaluation, governance, language
and translation policies, home page strategies, collaboration policies, management
and resources, processes and applications in the intranet. |
Workshop 6 — Modeling & Managing Metadata
for Greater Productivity
9:00 a.m. – 12:00 p.m.
Jean Graef, Montague Institute
Metadata is everywhere — in desktop applications, search engines, enterprise
applications, and external services. The problem is that it may not be
complete, up-to-date, in the right place, or in the right format. These discontinuities
are a drain on productivity for enterprises, work groups, and individuals.
This workshop provides examples of how metadata can improve
productivity in research, publishing, customer service, and market research.
It identifies necessary metadata for each application and uses a relational
database to enter, organize, and integrate metadata across applications.
Filled with tips and strategies, this workshop provides practical ideas that
can be immediately implemented within your environment. |
Workshop 7 — Enterprise Portal Software:
Architecture, Products, Selection
9:00 a.m. – 12:00 p.m.
Janus Boye, Managing Director, Boye IT
While it is easy to be amazed by all the features offered by a portal, it can
be very hard to make the decision for a specific system and to understand
the rapidly changing market. This intensive half-day tutorial, led by the
author of CMS Watch’s “Enterprise Portals Report,” provides a step-by-step
review and roadmap for product selection. It covers:
• the current marketplace
• different categories, architectures, features, and price ranges
• important vendor intangibles
• best practices in selecting a portal
• why portal projects fail and how to avoid it from the onset
With this vendor-neutral tutorial, Boye provides a balanced view, enabling
you and your team to make a better and more informed technology decision. |
Workshop 8 — Wikis & Blogs: New KM Tools
9:00 a.m. – 12:00 p.m.
Bill Ives, Co-Author, Business Blogs: A Practical Guide,
&
Martin Cleaver, Helix Commerce
This workshop provides an introduction to blogs and wikis, looks at their differences,
and illustrates with examples how these solutions can be used to
meet internal and external communication needs. Helpful frameworks for
understanding and evaluating these solutions are shared, along with perspectives
on the suppliers in this market, industry leaders, lessons learned, and
do’s and don’ts. |
Workshop 9 — KM: Strategic Partner for Top & Bottom Line Impact
9:00 a.m. – 12:00 p.m.
Richard Marrs, Coemergence
Knowledge management must directly support key business functions in
meeting their strategic business goals and objectives and clearly impact the
top and bottom line. Generic tools and processes, document repositories,
and taxonomies are a good foundation, but until business-function knowledge-specific tools and processes are identified, designed, and implemented,
KM will continually be struggling for relevance and survival as a strategic
partner within organizations.
This workshop provides strategies and frameworks for KM as a partner with
each business function in the organization, embracing the business goals
and objectives as KM’s own. This means working hand in hand and becoming
part of the extended business function team. Value is created directly at
the business function level, in real dollars, allowing concrete ROI from KM’s
contributions. In this workshop, you will learn to apply cutting-edge concepts
and interactive processes around a real business function and become
a key strategic partner by understanding key business functions goals and objectives; identifying key knowledge needs; co-designing tools, structures
and processes to address those needs; and actively supporting and facilitating
the processes. |
Workshop 10 — Personal Knowledge Management (PKM)
9:00 a.m. – 12:00 p.m.
Steve Barth, Reflected Knowledge
The unfulfilled promise of KM is that the whole is greater than the sum of its
parts, but complexity theory and corporate experience demonstrate that topdown
organizational outcomes are incredibly difficult to design or predict.
Cognition might be social, but it depends entirely on who shows up and
what they bring to the table. Few KM projects go far enough to understand
or address the individual priorities and processes that lead to self-organization
in the workplace. The increasing interest in personal knowledge management
highlights the need for values, skills, and tools to build stronger
teams and networks from the ground up. This workshop, led by one of the
first KM experts to write about personal KM, explores how individual effectiveness
scales up to organizational productivity with a focus on the capabilities
and responsibilities of individual knowledge workers. |
| Afternoon Workshops (Lunch is included for all workshops) |
Workshop 11 — Learning Fast to Stay Relevant
1:30 p.m. – 4:30 p.m.
Kent A. Greenes, Founder, Greenes Consulting, & former
KM Leader for SAIC & British Petroleum
Knowledge workers today are leading and working on the edge in markets
and battlefields that are constantly changing. In a world where a new entrant
can leapfrog market leaders in a single bound, knowledge workers need to
learn faster from everything they do to stay relevant and ahead of the competition.
Organizations ranging from British Petroleum to the U.S. Army to
the Defense Intelligence Agency are applying proven practices and tools to
develop self-aware, adaptive knowledge leaders and workers to successfully
do business and perform missions they have never been trained for in
markets and on battlefields that are constantly changing. This companion
workshop to the morning workshop Building the Enterprise of the Future
trains and coaches participants in the same techniques used by these leading
organizations to learn quickly from every project, task, or activity they
undertake. The methods and techniques covered in this workshop have been
delivered and honed through application in more than 50 public and private
sector organizations over the last 10 years. In addition to training individuals
to improve their own performance as knowledge workers, this workshop
provides methods for team and group application. Team leaders,
project managers, and KM practitioners responsible for leading and delivering
flawless execution on work activities, projects, and programs will particularly
want to attend. |
Workshop 12 — Critical Success Factors for KM Initiatives
1:30 p.m. – 4:30 p.m.
Larry Chait, President & Founder, Chait and Associates, Inc.;
former CKO, Arthur D. Little; & President, Boston KM Forum
As we all know, leveraging knowledge is a critical factor in operational
effectiveness and organizational innovation. Yet with all of its importance,
far too many KM initiatives fall short or fail outright. In this hands-on and
interactive session, attendees work through a series of exercises to understand
this paradox in order to identify the requirements for success and to
answer these questions: Why do so many KM initiatives fail to measure up?
What makes KM unique? What is required for success? What tools and
techniques can be used to help? |
Workshop 13 — Selecting & Implementing Intranet Search
1:30 p.m. – 4:30 p.m.
Martin White, Intranet Focus Ltd, & Author, The Enterprise Search Guidebook
This workshop moves from the requirements specification to selecting the
search engine/appliance and to actually making it work post-installation.
White provides an overview of current intranet search software and search
appliances. Filled with tips and strategies, this workshop provides a step-by-step framework for selecting and implementing intranet search in your
environment. In addition to discussing the various options and types of search
tools available, it focuses on implementation. It looks at usability issues, highlighting
the importance of understanding how people search when designing
search interfaces. The issues of upgrading intranet search to enterprise-wide
search are also covered. |
Workshop 14 — Content Strategy and Practice
1:30 p.m. – 4:30 p.m.
Bob Boiko, President, Metatorial Services, Inc., & Author, The Content Management Bible
In this hands-on workshop, Boiko goes step by step through the process of
creating a content management system. He starts with content strategy, illustrating
what goals your system should accomplish; discusses content modeling,
which indicates what information your system needs to deliver; and talks
about content presentation, which shows you how the information should be
delivered to your users. Using successful examples, Boiko discusses system
design, which illustrates the content management system you need to implement
the ideas you have come up with. In this interactive workshop, you will
work out in each step what the concepts mean for your organization, and
leave with a high-level but complete content plan for one type of content. You
can go back to work and immediately begin to work through the same sort
of plan for all of the most important information in your organization. |
Workshop 15 — Designing & Developing Intranets Using MS SharePoint
1:30 p.m. – 4:30 p.m.
Craig St. Clair, Partner, TKG Consulting
For many organizations, Microsoft SharePoint already is or will be the software
of choice for developing intranets in the age of portals. This workshop
goes beyond a mere description of SharePoint’s current and coming
functionality and delves into how to get the most out of this powerful software.
St. Clair comes armed with a set of tools and practices that will help
you design an intranet using SharePoint. Particular attention is paid to taxonomy
development, navigation, security, personalization, content modeling
and management, and incorporating a governance structure. Participants
learn just how far they can go in configuring the software without
going too far down the road to customization.
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Workshop 16 — Taxonomies, Metadata, and Facets
1:30 p.m. – 4:30 p.m.
Tom Reamy, Chief Knowledge Architect, KAPS Group
Josh Powers, Principal Ontologist, Convera
Jim Wessely, President, Advanced Document Sciences
As more organizations develop and/or buy taxonomies, it becomes ever more
important to look at taxonomy development within an enterprise context. This workshop covers a full range of taxonomy issues, from initial buy/develop criteria,
use of software tools, the possibilities and dangers of collaborative taxonomy
development, to staffing and funding models, integration of taxonomies
and metadata with search and content management, and the utilization of
taxonomies in a range of applications such as text mining and alerts. It includes
an in-depth look at faceted taxonomies and the use of taxonomies in faceted
navigation applications, including how to turn differences in how people categorize
from a problem to a solution with personal taxonomies. |
Workshop 17 — Local Information Management:
The End-User Revolution
1:30 p.m. – 4:30 p.m.
Jean Graef, Montague Institute
End-user development can be thought of as do-it-yourself computing in a business
setting. It’s the cutting edge of a major shift in the Web 2.0 world from
centralized to localized information management, from providers to users.
Instead of being tolerated or disparaged by IT staff (who sometimes call it
“shadow computing”), it’s emerging as a viable development option. This workshop
illustrates end-user development with real-world examples, provides step-by-step guides to how and why it’s done, and explores the implications for
knowledge managers, corporate taxonomists, and intranet developers. |
Workshop 18 — Intranet Governance & Standards: Strategies for Success
1:30 p.m. – 4:30 p.m.
Carmine Porco, Prescient Digital Media
A successful portal promotes and institutes change within an enterprise. It
supports the way users and management approach and perform work. A
widely deployed, highly interactive site/portal leaves few internal processes
and business functions untouched. It changes the way work is performed —
whether searching for product and service information, enrolling and completing
training, or submitting expenses. The site/portal therefore becomes
the center of the workday for knowledge workers and those dependent on
the Website for tools and information. This workshop focuses on how to
manage and govern a portal for success and productivity. Using lots of real
world examples, it provides recommendations for staffing, management and
governance of the site/portal, incorporates samples of editorial policies,
and discusses the importance of creating and following standards including
branding guidelines and style guides. |
Workshop 19 — Organizational Network Analysis (ONA)
1:30 p.m. – 4:30 p.m.
Patti Anklam, Hutchinson Associates
Bruce Hoppe, President & Founder, Connective Associates LLC
This half-day workshop introduces the concepts and tools of ONA. It articulates
the business uses of ONA, describes actual cases in which ONA
proved useful in a KM context; identifies the methods and tools that are in
the ONA toolkit; distinguishes between social networking analysis (SNA),
ONA, and social software; and discusses how to leverage social networks
in organizations to enhance knowledge flows. Using real-world examples,
speakers make the case for using ONA in your organization and provide
a step-by-step process for implementation. |
Workshop 20 — Peer Mentoring: Sharing What You Know
1:30 p.m. – 4:30 p.m.
David Harden, President, KnowHow, Inc., and Co-Author, Continuity Management
Mentoring can be a frustrating experience for those involved because the
job is time consuming and it isn’t written into any schedules. Often, smart
folks have no efficient method to articulate years of knowledge swirling in
their heads. Yet, businesses are faced with real issues that require effective
knowledge transfer and mentoring now more than ever before: Every 6 seconds
a Baby Boomer is retiring with valuable corporate knowledge that people
need to know. New employees and contingent staff need to get up-tospeed
quicker, with less stress and greater productivity. Incorporating new
technology almost always means part of the team goes forward to figure it
out while the rest of the team maintains the current systems. Only one or two
people on a team have a specific skill, putting that team at risk.
This workshop provides clear and simple tools to help:
• Manage change in the workplace
• Fundamentally improve the way subject matter experts communicate with
and train each other
• Mentors figure out what is most important and timely, and enable them
to deliver this information in an efficient manner.
Tools discussed are the same ones used by Microsoft, Nike, Electronic Arts,
and Occidental — organizations that are providing their workforces with
the mind-sets, techniques, and skill sets to create a culture of mentoring,
coaching, and knowledge transfer. |
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