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| October 31 - November 2, 2006 |
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| Intranets Conference — Tuesday, October 31st |
Intranets in the Age of Web 2.0
As portal, search, and collaboration technology matures, organizations are finally seeing the results in their intranets, particularly in terms of
better integration of content; more organic, “bottom-up” publication models; and more dynamic and flexible information retrieval. This year,
Intranets 2006 looks at the current state of intranets with particular focus on the current state of portal software and the impact of Web 2.0, the
next-generation Web described by Tim O’Reilly in 2005. With Web 2.0 in mind, expect to hear about how topics such as these: Web services
rather than software tools as a platform model; Harnessing collective intelligence through intelligent search and bottom-up publishing; The importance
of data, databases, and syndication; The principle of continuous improvement rather than scheduled releases; Flexibility and innovation in
assembling and reassembling content and functional components to create new value; Seamless integration with multiple devices beyond the PC. |
| Opening Keynote (for all tracks) |
 Innovation and Seeing What’s Next
9:00 a.m. – 10:00 a.m.
Steve Wunker, Partner, Innosight LLC
Wunker shares the results of 15 years of research that demonstrate clear patterns of where innovation is most fruitful and how it can change an industry. His talk explores unique ways to identify unmet needs, the implications of industry evolution, and principles for success across several categories of innovation. |
| Intranets Keynote |
 Design in the Age of Web 2.0
10:15 a.m. – 11:00 a.m.
Jeffrey Veen, Design Manager, Google, & Founding Partner, Adaptive Path
What does Web 2.0 mean in the world of design? What are the principles and practices that distinguish it from the past and how can we use it in meaningful ways? The project lead for Measure Map, recently acquired by Google, as well as the designer for social media applications and a Web innovator, Veen shares his insights on Web analytics, user experience, and design. |
Tuesday, October 31st
Track IA: Planning & Design
Realizing an intranet’s full potential depends on effective approaches to
understanding which opportunities are the right ones. This track focuses on
effective intranet planning and design.
Moderated by Martin White, Intranet Focus |
Session IA101 — The Future of Intranets/Portals
11:15 a.m. – 12:00 p.m.
Martin White, Intranet Focus
Where is this field of intranets and portals going, not only technologically, but
organizationally and culturally? This session covers the future of remote access
and hand-held/mobile intranets, as well as a vision of intranets being the central
nervous system of an organization and changing the way work is done. |
Lunch Break
12:00 p.m. – 1:15 p.m. |
Session IA102 — Portals: Ideas to Reality
1:15 p.m. – 2:00 p.m.
Janus Boye, Boye IT/CMS Watch, & author, Enterprise Portal Reports
It’s easy to like the idea of a portal, but what exactly are you getting? Despite
consolidation, portal software remains a comparatively immature technology,
with vendors and customers alike struggling to address chronic performance
problems, usability shortcomings, and low adoption rates. Portal vendors
target divergent use-cases, and no single platform excels across the
broad spectrum of portal applications. This session looks at what the current
use of portals is with reference to the hidden dangers. It covers making the
business case, key portal areas, what you get, plus examples, weaknesses,
and recommendations. |
Session IA103 — Planning & Implementing a Portal Migration
2:15 p.m. – 3:00 p.m.
Brett Borgeson, Senior Consultant, Program Manager, Molecular, Inc.
Portal initiatives are complex, but some of the reasons for failure or success
are virtually universal. Using real-world examples from MFS Investment Management’s migration to IBM WebSphere portal and Interwoven’s TeamSite
6, Borgeson leads the audience through the step-by-step process of planning,
requirements gathering, design and construction, testing, and deployment
of a new portal system. He emphasizes how proper planning and
orchestration of the project can reduce costs, improve operational efficiencies,
and ensure easy access to content management services. |
Session IA104 — Designing an Intranet that
Works with Your Business
3:15 p.m. – 4:00 p.m.
Billie Mandel, Information Architect, Openwave
Teams who are charged with designing and implementing their organization’s
intranet generally know that to build a successful intranet, they are supposed
to talk to their users, find out what they want, keep the content fresh
and relevant, avoid jargon and label their navigation clearly. But how do we
actually do this work? What are the steps to go through? What standard
methodologies can we draw on? Are there common mistakes we can avoid?
And, most importantly, how can we make sure that the product we are creating
actually contributes real value to our business? Using as a case study
the overhaul of the Openwave corporate intranet, Mandel shares her handson
methodology to attack these enterprise-specific problems head-on, including
stakeholder interviews, card sorting, search log analysis, content audits,
as well as commenting on the ratholes to avoid and other horror stories. |
Session IA105 — Maximizing Intranet ROI: Tips & Tech
4:15 p.m. – 5:00 p.m.
H.A. Schade, VP, Product Management, Unica Corp.
This session discusses how to generate tremendous business value from Web
site traffic analysis as it pertains to intranets. Maximize your intranet operations—from planning to design to execution and tracking—in order to accelerate
time to value, power better decisions, and drive more efficient operations.
The top operational tips and technology requirements for bridging
between IT investments in intranets are discussed in detail. |
Grand Opening Reception
5:00 p.m. – 7:00 p.m.
Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products. |
Tuesday, October 31st
Track IB: User Experience
Intranet users typically have sophisticated, well-developed, and often divergent
expectations. Meeting end-user requirements is increasingly challenging. The
track helps to frame both approaches and perspectives in meeting expectations.
Moderated by Craig St. Clair, TKG Consulting |
Session IB101— Information Architecture:
A User-Centered Approach
11:15 a.m. – 12:00 p.m.
Joan Lasselle, Founder, & Mira Wooten, Client Business Manager,
Lasselle-Ramsay
Good information architecture (IA) design requires knowing your content
and your users and how they make sense of things. This session provides
real-life examples of using an IA methodology that focuses on users, including
creating user personas, conducting task and content analysis, and mapping
the content to the product life cycle. Find out how these techniques can
help information architects more closely target the content users need. Speakers
show how a user-centered approach to information architecture ensures
increased reuse of content, high productivity among users, and a high user
adoption rate of products. |
Lunch Break
12:00 p.m. – 1:15 p.m. |
Session IB102 — Delivering Content Streams & Personalization
1:15 p.m. – 2:00 p.m.
Craig St. Clair, Partner, TKG Consulting
Personalization capabilities in today’s portal software offer huge amounts
of flexibility to match the right content with the right people. But what they
don’t tell you is with all this flexibility comes the danger of making a real
content and governance mess that is difficult to maintain and impossible
for users to figure out. This session deconstructs the principals and tools of
personalization, describes the links between user analysis and content delivery,
and provides models of content analysis and modeling that will make
it all work. |
Session IB103 — Findability & User Experience in SharePoint
2:15 p.m. – 3:00 p.m.
Derek Schueren, Co-Founder, Recommind Inc.
Oz Benamram, KM Counsel, Morrison & Foerster
This session discusses the journey of several clients to solve their search needs
within a portal environment. It illustrates with concrete examples how SharePoint integrated with enterprise search technology increases the findability
of enterprise content, enhances the capabilities of a portal, and improves
the user experience. |
Session IB104 — User Experience: Lessons Learned
3:15 p.m. – 4:00 p.m.
Carmine Porco, VP, Prescient Digital Media
This session is filled with case studies and examples of working with user
experience in a number of different intranets. It shares the successes and failures,
as well as the lessons learned by organizations such as Manulife Financial,
Atomic Energy of Canada Ltd., British Columbia Lottery Corporation,
and Ontario Realty Corporation. |
Session IB105 — How Do I Get People to Use the Content?
4:15 p.m. – 5:00 p.m.
Jay Budzik, CTO, Intellext
Knowledge management solutions were supposed to save organizations a
bundle. Instead, they’ve been met by users who complain that KM is a hassle
to use, leaving content within unused. Systems need to adapt to the way
users behave to make it easy to get content out; this calls for reversing the
current search paradigm from pull to push. Technology can offer a solution,
with contextual search that proactively delivers information from the KM system
to the user when it is most relevant. This in turn increases the use of content
stored within KM systems, improves collaboration, and improves the ROI
of these systems. Budzik discusses the impact that search technologies can
have, using his extensive knowledge of technologies such as Watson that
are helping transform the way users interact with KM systems. |
Grand Opening Reception
5:00 p.m. – 7:00 p.m.
Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products. |
| Intranets Conference — Wednesday, November 1st |
| Opening Keynote (for all tracks) |
Innovative Enterprises: Leaders’ Visions & Stories
9:00 a.m. – 10:00 a.m.
Dave Snowden, Founder & Chief Scientific Officer, Cognitive Edge Pte Ltd
Cindy Gordon, Helix Commerce International & Author, Winning at Collaboration Commerce
Leaders in the field describe one strategy, one tool, and one innovative organization in action. Hear experienced storytellers capture their visions and insights in vibrant, information-rich stories. |
Networking Break — A Chance to Visit the Exhibits
10:00 a.m. – 10:30 a.m. |
Wednesday, November 1st
Track IA: Governance and Maintenance
Once the intranet project is launched, maintenance and governance programs
need to kick into high gear to ensure ongoing viability. Attend this
conference track to ensure the launch isn’t the only successful part of your
intranet effort.
Moderated by Craig St. Clair, TKG Consulting |
Session IA201 — Intranet Team Structure, Services, Processes
10:30 a.m. – 11:15 a.m.
Christine Carron, Associate Director, Corporate Strategy & Communications, Biogen Idec
As intranets grow and mature, their management and maintenance requirements
change accordingly. Carron discusses how the Biogen Idec's intranet
team has evolved to keep pace with the needs of the organization. Key themes
that will be discussed, in context of a maturing intranet, are: team structure
and roles, intranet governance, and strategic shifts in services and processes. |
Session IA202 — Urban Planning for the Corporate Web:
Fighting Sprawl
11:30 a.m. – 12:15 p.m.
Kevin Hannon, Principal, InfoCurators, LLC
Web sprawl is a condition that occurs when a corporate intranet is developed
with little or no centralized planning and/or governance. Unchecked
growth in the size and number of intranets, lack of design and navigation
standards between intranets, and lack of a corporate or enterprise wide
view are typical manifestations of sprawl. In this session, Kevin Hannon discusses
various methods to tame Web sprawl, all centering on solid governance
and planning to assure that the overall intranet community will be
developed in a way that manages growth. |
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:30 p.m. |
Session IA203 — Supporting Smart Organizations
1:30 p.m. – 2:30 p.m.
Harris Demel, Head, Web Properties Solutions,
Barbara Derbyshire,
Manager, Content Management Services &
Tara Guerrero,
Manager, Business Requirements & Analysis,
Royal Bank of Canada
This session focuses on the strategies and critical success factors for supporting
knowledge exchange in a large organization. It discusses content management
systems and enterprise search solutions for enabling all staff to find
and share the information necessary to support key activities of the organization.
It covers the necessity of solid standards, a good search engine and
search methodology, and turning content into useful information to support
knowledge sharing. |
Networking Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:00 p.m. |
Session IA204 — Managing a Global Team of Intranet Editors
3:00 p.m. – 3:45 p.m.
Andrew Sinclair-Pearson, Head, Internet & Intranet Communications,
Novartis
The days are long gone when you could rely on one or two people in your
intranet team to deliver the goods consistently and on time. Now teams are
faced with being multidisciplinary, expected to employ cross-functional working
and embrace globalization. Our speaker describes how his intranet went
from a handful of editors to over 140 global editors in the space of a year,
how editors were empowered to write for the Web and have a better understanding
of the stakeholders in the business, and how they gained the support
of senior management. |
Session IA205 — Intranets, Internal Communication,
& Organizational Change
4:00 p.m. – 5:00 p.m.
Linda Stoddart, Head, Dag Hammarskjöld Library & Chair, U.N. Task
Force on Knowledge Sharing
Jane McConnell, Intranet Strategy Consultant
How is the U.N. using their intranet to facilitate organizational change? Starting
with the unique nature of the U.N. and the strategic communication challenges
the organization faces today, the U.N.’s intranet, iSeek, has become
a major tool to increase transparency between management and staff, facilitate
communication between staff and management, and strengthen communities
across duty stations. Speakers describe how they built a network of
focal points at headquarters and in regional offices to ensure a global strategy
for internal communications and then managed the expectations of senior
management and focal points about content, roles, and relationships.
The iSeek initiative has been a major factor in demonstrating the role of internal
communications on public relations and external communication. |
COMMUNITIES OF INTEREST
5:00 p.m. – 6:00 p.m.
Join your colleagues in the Registration Area at the end of the day for an informal
debriefing and meet with other attendees who have similar interests. Grab a drink or a
soda before you head for some great networking, stimulating discussions, and a chance
to interact with some of the outstanding conference speakers and moderators.
A cash bar will be available. Open to all conference attendees.
|
Wednesday, November 1st
Track IB: Search
Search remains a killer app with all the incumbent challenges in choosing
the right technology, meeting user needs, and leveraging information assets.
This track presents recent technology developments as well as smart choices
for making search work.
Moderated by Nicole Engard, Jenkins Law Library |
Networking Break — A Chance to Visit the Exhibits
10:00 a.m. – 10:30 a.m. |
Session IB201 — Search Systems: An Integrated Continuum of Search Technologies
10:30 a.m. – 11:15 a.m.
Bob Lewis, Chief Technologist, KM, Lockheed Martin
Indices of keywords and phrases, taxonomy-based search engines, rule-based
search engines, personalized semantics, or convergence and search
divergence all describe various search approaches and technologies used
today. Using examples, this presentation explains the workings of each of
these approaches along with their strengths and weaknesses, the various
ways that different search engines can be integrated into search systems,
and the expanded capabilities and broadened semantic awareness that are
possible. It then illustrates representative search systems by using new visualization
and user interfacing techniques. |
Session IB202 — Folksonomies, Social Tagging, & Complexity Theory
11:30 a.m. – 12:15 p.m.
Tom Reamy, Chief Knowledge Architect, KAPS Group
There is lot of buzz currently about how folksonomies and social tagging are
changing the world of tagging and categorization. Folksonomies do have
certain advantages based on their collaborative processes. However, most
folksonomies are just unstructured lists of keywords with little or no hierarchical
structure or any other type of useful relationships. This session looks at a
novel way to try to add structure to folksonomies without losing their collaborative
and distributed advantages. Instead of someone imposing structure,
the trick is to evolve structure using ideas from complexity theory. |
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:30 p.m. |
Session IB203 — Making Choices in Enterprise Search
1:30 p.m. – 2:30 p.m.
Steve Arnold, Arnold IT, & author, Enterprise Search Report
Arnold's recent book highlights the myriad of choices that information professionals
must make in putting together a search environment. Based on
product tests and interviews with dozens of professionals engaged in enterprise
search, this session shares the results of analysis and surveys of more
than 30 products across 28 search vendors. It is designed to help enterprises
make informed search technology strategies and buying decisions by detailing
the strengths and weaknesses of enterprise search offerings. Come and
get the facts and an opportunity to interact with the author. |
Networking Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:00 p.m. |
Session IB204 — Integrating Taxonomy & Search: Practices & Trends
3:00 p.m. – 3:45 p.m.
Wendi Pohs, Chief Technology Officer, InfoClear Consulting
Gary Carlson, Chief Taxonomist, SchemaLogic
Enterprise search vendors are finally joining end users in recognizing the
importance of combining taxonomies and search to get the most out of your
content. Learn the current best practices for search/taxonomy integration for
your intranet and for your external Web site. Speakers discuss ways to use
your taxonomies for navigation, search results clustering, and query enhancement,
and introduce several of the exciting new trends in search engine/taxonomy
co-development. They also provide a list of taxonomy integration questions
to ask your search vendor, so you “know before you go.” |
Session IB205 — Successful Search Stories
4:00 p.m. – 5:00 p.m.
Avi Rappoport, Search Tools Consulting
Robert Petrossian, Siderean Software
Eric Negler, EVP Business Development, Coveo
Miles Kehoe, President, New Idea Engineering, Inc.
This session is filled with interesting case studies from our search solution
suppliers. Each shares the challenges, experiences, and lessons learned from
their client implementations. |
COMMUNITIES OF INTEREST
5:00 p.m. – 6:00 p.m.
Join your colleagues in the Registration Area at the end of the day for an informal
debriefing and meet with other attendees who have similar interests. Grab a drink or a
soda before you head for some great networking, stimulating discussions, and a chance
to interact with some of the outstanding conference speakers and moderators.
A cash bar will be available. Open to all conference attendees.
|
| Intranets Conference — Thursday, November 2nd |
| Keynote (for all tracks) |
 The New Shape of Knowledge: Everything Is Miscellaneous
9:00 a.m. – 10:00 a.m.
David Weinberger, Fellow, Harvard Berkman Center & KMWorld columnist
The digitizing of information resources allows us to reinvent the basic principles by which we manage and organize knowledge, thereby transforming the shape and authority of knowledge. Debunking linear information models, Weinberger explores how we can get more value from organizational knowledge and expertise by treating knowledge as a miscellaneous collection of data and metadata to be sorted and ordered by users. This approach wrings the maximum potential from what an organization knows — improving information flows, increasing innovation, enabling the power of social knowing to emerge — but it changes the role of experts and knowledge and information managers. |
Thursday, November 2nd
Track IA: Making Content Findable & Usable
Connecting content and presenting content in useful and useable ways
requires a good understanding of the kinds of topics covered in this track. Whether you are considering folksonomies, organizing structured content,
or delivering content via RSS feeds, this is a track you won't want to miss.
Moderated by Jane McConnell, Intranet Strategy Consultant |
Networking Break — A Chance to Visit the Exhibits
10:00 a.m. – 10:30 a.m. |
Session IA301 — Best Practices for Intranet Search
10:30 a.m. – 11:15 a.m.
Avi Rappoport, Search Tools Consulting Inc.
A search engine can bridge the gaps on intranets and help employees locate
the information they need, even for enterprises with disparate data sources
and hundreds of ungoverned servers. Using search conventions from the Web
and principles such as completeness and transparency, a relatively simple
full-text search engine is a good basic start. Information needs analysis then
provides a guide for enriching search, adding specialized engines, taxonomy
integration and entity extraction, improving access to high-value content.
This session is full of lessons learned, examples, and tips for enhancing
your intranet search. |
Session IA302 — Ten Tips for Intranet Search
Selection & Implementation
11:30 a.m. – 12:15 p.m.
Martin White, Intranet Focus
Consultant and practitioner White shares his top tips for getting your specification
requirements right the first time, selecting a search engine/appliance,
and making Intranet Search work post-installation. |
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:15 p.m. |
Session IA303 — Creating Usable Structured Content
1:15 p.m. – 2:00 p.m.
Deborah Kenny, Information Mapping, Inc.
Most KM initiatives depend on a large number of authors to create and contribute
clear, well-structured content that can be indexed, categorized, found,
and used to answer questions and support job performance. But not all
authors have the knowledge, skills, or experience needed to write effective
content for a KM environment. This session discusses a powerful standard
and approach for creating effective modular content that can be easily found,
used, and reused to support job performance. Attendees will learn how thousands
of leading organizations worldwide have taught their content authors
and communicators to categorize content into six information types based
on the user's purpose, apply seven research-based principles for organizing
and structuring content effectively, and use two new units of information
to create modular content. |
Networking Break — A Chance to Visit the Exhibits
2:00 p.m. – 2:30 p.m. |
Session IA304 — Creative Content Strategies
2:30 p.m. – 3:15 p.m.
Brian Kellner, NewsGator Technologies
Andrew Bernstein, Cymfony, Inc.
Kellner talks about using RSS (Really Simple Syndication) for portal and
Intranet personalization. He talks about how adding RSS feeds within a portal/intranet environment can save employees time and effort by having one
central location for all company, department, internal content, as well as
external content in one centralized location. Bernstein uses case studies and
research to illustrate how dashboards can provide organizations with actionable
intelligence to make business decisions. Dashboards offer a comprehensive view to capture and analyze content and can provide dynamic insight
into consumer preferences, employee concerns, competitor strengths and
weaknesses, and emerging threats and opportunities. |
| Closing Keynote |
 Enterprise 2.0: A Look at the Future
3:30 p.m. – 4:30 p.m.
Peter Andrews, Innovation Strategist, Executive Business Institute, IBM
Based on his industry knowledge and experience with many organizations, Andrews gazes into his crystal ball and highlights areas that we should pay attention to in the future if we want to create a productive, innovative, and successful enterprise.
|
Thursday, November 2nd
Track IB: Collaboration
Whether stimulated through a grassroots initiative, organizational network
analysis, or work design, working together is a common human behavior.
Find out how the next-generation intranet is enabling true collaboration. |
Networking Break — A Chance to Visit the Exhibits
10:00 a.m. – 10:30 a.m. |
Session IB301 — Integrating Collaboration & Knowledge Exchange
10:30 a.m. – 11:15 a.m.
Karen Ughetta, Director, IBM Collaboration and Knowledge, IBM
Many studies recognize that over 70% of business learning occurs on the job,
and IBM is focused on making the work environment a rich learning environment.
This session describes how IBM is integrating learning, collaboration,
and knowledge exchange into its workplace and role-enabled portlets. It
describes a roadmap for creating knowledge value chains to surface expertise
and differentiated knowledge in portals and learning solutions. |
Session IB302 — Intranets for Improved Decision Making
11:30 a.m. – 12:15 p.m.
Gordon Vala-Webb, National Director, Knowledge Management (Canada) PricewaterhouseCoopers LLC
The success or failure of an organization can only be understood in terms
of the cumulative success or failure of the thousands of separate decisions it
makes every day. And those decisions are only as good as the knowledge
that guides them and the processes used to apply that knowledge. When
you put decision-making at the center of your KM effort, you get maximum
traction for your KM and intranet efforts. This session features real-life examples
from a KM practitioner that focus on answers to the following key questions:
What are the different types of decisions and how do they support
your business strategy? Why does volume matter? Who is making the decisions
and how are they doing it? How can KM and portals help? |
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:15 p.m. |
Session IB303 — Aligning Customer Support with a Changing Business Model
1:15 p.m. – 2:00 p.m.
Kim Ohlrogge, Offering Lead for the Sun Knowledge Connection (SKC), Sun Microsystems
Sun Microsystems recently embarked upon a bold strategy to open-source its entire software portfolio. Under this business model, after customers evaluate and deploy Sun's open-source software, they are likely to purchase the services needed to keep their systems running - including support and education. This session shares Sun's journey to revamp its customer service function to reduce costs, satisfy the self-service demands of its user community, and support the new open-source business model. It discusses how to organize a cross-functional team to ensure project success, properly define requirements and measure key performance indicators, including deflection and escalation metrics, build consensus and buy-in from all constituents that resolving problems online is easy and more efficient than assisted service channels, manage and normalize the vast amounts of knowledge and data used to support customers, and effect the cultural change required to make the initiative a success with customers. |
Networking Break — A Chance to Visit the Exhibits
2:00 p.m. – 2:30 p.m. |
Session IB304 — SharePoint Tips & Tricks
2:30 p.m. – 3:15 p.m.
Debora Seys, Sr. Information Architect/KM Consultant, CalAmp, Inc.
Eradin Maldonado, Consultant
Administering a Microsoft Windows SharePoint Services team site can be a
confusing and frustrating experience. It can also be a gratifying experience
as you watch your team take advantage of the tool to collaborate and facilitate
project and group activities. From configuring users to building your
home page, there are so many choices and menus and options that it's difficult
to keep them all straight! If you are in the midst of setting up or managing
a SharePoint site for your team, you'll get a lot out of this presentation
which is geared to new users and designed to shorten your learning
curve by giving you the benefit of experience in setting up several sites for
a variety of teams and business needs. |
| Closing Keynote |
Enterprise 2.0: A Look at the Future
3:30 p.m. – 4:30 p.m.
Peter Andrews, Innovation Strategist, Executive Business Institute, IBM
Based on his industry knowledge and experience with many organizations, Andrews gazes into his crystal ball and highlights areas that we should pay attention to in the future if we want to create a productive, innovative, and successful enterprise.
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