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Workshop 2 — Solving Real KM and Intranet Issues
Monday, November 14 • 9:00 a.m. – 12:00 p.m.
Deb Wallace, The Kennedy Group
Mary Lee Kennedy, The Kennedy Group |
Take the Challenge! Maximize your Learning!
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| NOTE: THIS IS NOT A TYPICAL ONE-SESSION WORKSHOP. Please read through the following information. |
Workshop Schedule:
- Part I: Frameworks and Strategies for Problem Solving – Monday, Nov. 14 from 9:00 – 12:00
- Part II: Team meetings scheduled by the team throughout the Conference
- Part III: Solutions – Thursday, Nov. 17 from 7:30 – 9:00 am. (continental breakfast included) presentation to expert panel and feedback.
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Increase your capabilities to solve KM and intranet related business problems by participating in an innovative case-based problem solving workshop that runs throughout the KM World Conference.
This executive development opportunity:
• Addresses real-life business challenges
• Utilizes the expertise of thought-leaders and practitioners
• Applies successful KM principles and approaches
• Challenges teams of peers to collaborate on finding innovative solutions.
Participants begin with a half-day session on Monday to:
• Set the framework and create teams
• Narrow the issues and clarify the task
• Identify supporting resources from the rich knowledge base found at the Conference
• Map out an approach to develop a solution.
Using the Conference sessions and exhibits as a resource to inform their solution design, teams will work independently throughout the rest of the conference. Then, the teams get back together to present their approaches to an expert panel for feedback and suggestions on Thursday night (7:30 – 9:00).
Prior to the Conference, participants will be polled to identify the possible range of KM and/or Intranet challenges to be addressed in the workshop. Facilitators will organize the infrastructure and support the teams throughout this 4-day workshop. This workshop requires critical thinking, collaboration, and a real desire to complete a mission. |
Schedule:
Preconference reflection:
A template will be emailed to all registered participant to use for identifying the components of a problem or issue confronting the participant’s organization. Participants are requested to email the outline in advance to the workshop facilitators or to bring the completed template to the first session for discussion by the group in choosing the problem for which they will design a solution approach.
Monday, November 14 (9:00 am – 12:00 pm)
Overview of problem-solving strategies: frameworks, successful approaches, strategy development discussed. Participant challenges reviewed and team challenge chosen. Team problem-solving approach/work plan outlined.
To be determined. Flexible scheduling based on team-designed work plan.
Team time to work through the problem in preparation for their solution presentation. Optional “check in” with facilitators is available if a team requests input on their progress and any arising issues or challenges.
Thursday, November 17 (7:30 – 9:00 am)
Team solution presentation and expert panel feedback (continental breakfast included). |
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Results-driven approach:
It’s all about YOU! Do you have a project or KM challenge that would benefit from peer and expert input? Maximize your conference experience by concentrating your learning on your own work challenges. Use this collaborative problem-solving approach as a way to weave together keynote sessions, participant networking, vendor displays, and conference sessions in focus on your current needs. Make a difference when you return to work! |
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| Facilitators: |
 Mary Lee Kennedy
Principal, The Kennedy Group
Specializing in:
- Leveraging information and knowledge assets to meet organizational objectives
- Designing and developing new information and knowledge-based services and products
- Planning, developing and implementing organizational and team capabilities
- Developing enterprise portal and Intranet solutions
Mary Lee Kennedy is a leading practitioner in the formulation and implementation of knowledge strategies that positively impact organizational performance. Her experience includes leading global organizations in high-tech, research, manufacturing and academia. Mary Lee has successfully led knowledge and information projects in Canada, the United States, Mexico, the United Kingdom, France and China. Mary Lee is currently the Executive Director of Harvard Business School’s knowledge and information program. As Director of the Knowledge Network Group for Microsoft U.S.A., Mary Lee championed the development and implementation of global knowledge and information strategies with an unwavering focus on information excellence. Her achievements at Digital Equipment Corporation included improving global decision-making using innovative web-based information delivery, resulting in notable revenue gains and cost reductions across the company.
In their respective organizations, Mary Lee and her team have earned a number of awards, including the Most Admired Knowledge Enterprise Award, the Special Libraries Associations Center of Excellence in Technology Award, and the Innovation in Technology Award.
Mary Lee has a Masters Degree in Library and Information Science from Louisiana State University, U.S.A. and a Bachelors degree in Social Psychology from the University of Alberta, Canada. She has served on several Information School advisory committees, and is also an editorial advisor and columnist for a number of respected publications. She has been published in CIO Magazine, Bloomberg News, Harvard Management Update, Information Week, Intranets, KMWorld Magazine, Library Journal, Online Magazine and PC Week. |
 Deb Wallace
Principal, The Kennedy Group
Specializing in:
- Developing knowledge and learning strategies
- Designing learning systems
- Conducting information and knowledge audits
- Implementing communities of practice
Deb collaborates with private and public sector organizations to develop strategies that link capabilities with performance. She helps organizations achieve their strategic goals by designing solutions that leverage existing resources while generating new knowledge capability. As a consultant to Sun Life Financial and Clarica Life Insurance Company, Deb led the development of a highly successful knowledge and learning strategy, drawing from corporate imperatives, culture, values, and technology. She also served as Project Manager and Community Facilitator for Clarica's Agent Network, a community of practice for thousands of agents Canada-wide. Deb designed and implemented the project, facilitated the community's online discussion forum and developed both a process model and best practice case study to guide community development.
Deb brings over 25 years of experience in business, consulting, and education. As Assistant to the Dean for Knowledge Management Initiatives at the University of Toronto, Deb contributed in creating competitive advantage for government and private sector organizations by developing new programs that linked information and knowledge management. Bringing together industry visionaries and academic excellence led to her groundbreaking work with Hubert Saint-Onge and the release of their highly-acclaimed book Leveraging Communities of Practice for Strategic Advantage (Butterworth-Heinemann, 2003).
As adjunct faculty at Simmons Graduate School of Library and Information Science in Boston; continuing education instructor at the University of Toronto; international conference presenter and workshop facilitator; and author of numerous publications, Deb integrates knowledge-sharing principles in all areas of her practice. She holds a Bachelor of Science from Moorhead State University, a Masters of Education from the University of Manitoba, and a Doctorate in Philosophy from the University of Toronto. |
| Expert Panel: |
 Dave Snowden
Founder, The Cynefin Centre
Dave Snowden has been one of the leading figures in the movement towards integration of humanistic approaches to knowledge management with appropriate technology and process design. Well known for his work on the role of narrative and sensemaking, he is an entertaining speaker and a formidable realist, and one of the few thought leaders who can bring together the academic and practitioner perspectives into a single, comprehensible purview. Dave is The Director of the Cynefin Centre for Organizational Complexity, which focuses on the development of the theory and practice of social complexity. The Cynefin framework, which lies at the heart of the approach, has been recognized by several commentators as one of the first practical application of complexity theory to management science and builds on earlier pioneering work in Knowledge Management. |
 José Claudio Terra
President, Terra Forum Consultores
Dr. Jose Claudio Terra has fifteen years of researching, consulting, teaching and executive experience in leading organizations in Canada, USA and Brazil. He is an associate professor of Knowledge Management at the University of São Paulo’s leading MBA. He is also the CEO of TerraForum a company that provides Knowledge Management consulting and training services. As an executive in the private sector, he has worked for such leading organizations such as McKinsey & Company, Rogers, Abril, Globo, Unilever, DuPont and Primavera Systems. His academic experience includes five books in the field of Knowledge Management and over 40 articles published in the fields of Innovation, Technology, and Knowledge Management. His latest book focuses on the collaboration economy. |
 Craig St. Clair
Principal, The Kennedy Group
Craig St. Clair has over ten years experience designing and facilitating user centered design sessions, particularly in regard to strategic planning and tactical implementation of a range of web-based communications and knowledge sharing projects. He has designed and deployed enterprise content management and knowledge management solutions for Fortune 1000 companies. His expertise in taxonomy and metadata design has taken him “under the hood” of complex projects, where a solid infrastructure is key to project success. His global experience, particularly in the U.S., Canada, Europe and Latin America has included work in high technology, biotechnology, professional services, and the Services sectors. |
| For more information about the session contact marylee@thekennedygroup.biz or debra@thekennedygroup.biz |
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