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| Keynotes & Special Events |
| Opening Keynote — Tuesday, November 15th |
 Thinking for a Living: Keys to
Knowledge Worker Productivity
9:00 a.m. – 10:00 a.m.
Tom Davenport, Leading Thoughts; Author; Director,
Working Knowledge Research Center & the Institute for
Process Management, Babson College; & Fellow,
Accenture High Performance Business Institute
Peter Drucker has argued often that improving knowledge worker productivity
is the most important task of the century. Yet we have few measures or management
interventions to make such improvement possible. Most organizations
simply hire smart people and leave them alone. In this discussion, Davenport
presents six interventions for improving knowledge worker productivity, each with
a set of approaches, examples, and cautions. The interventions combine roles
for technology, organizational culture and behavior, and the physical work environment
as tools for enhancing performance. His recommendations are based
on research studies he has conducted on how companies have addressed
knowledge work, both successfully and unsuccessfully. |
| Keynote — Wednesday, November 16th |
 Building Capability in the
Conductive Organization
9:00 a.m. – 10:00 a.m.
Hubert Saint-Onge, Principal, Saintonge Alliance Inc.
With the pervasive use of new technology, work now gets done
through virtual tools, allowing unprecedented levels of interaction
and collaboration. This new reality is having a radical impact on the principles
of organizational performance: With “conductivity,” organizations become “networks
of commitment.” At the same time, organizational performance has come to
depend on a higher capacity for collaboration, learning, and innovation in order to
cope with a fast-changing environment. More than ever, the effective development
and harnessing of capability is the precursor to acceding to higher levels of performance.
It is in this context that building an effective knowledge platform becomes
a strategic initiative. The knowledge platform becomes a built-in rudder for learning
and for adapting the organization to prevalent conditions. As an integrated part
of how work gets done, such a platform generates capability as both individuals
and teams overcome the challenges they encounter in their respective environment.
Saint-Onge focuses on why the development and implementation of a knowledge
strategy represents the most important approach currently available for organizations
to continuously adapt to their environment. |
| Communities of Interest — Wednesday, November 16th |
5:00 p.m. – 6:00 p.m.
Join your colleagues at the end of the day for an informal debriefing and meet
with other attendees who have similar interests. Grab a drink or a soda before
you head for some great networking, stimulating discussions, and a chance to
interact with some of the outstanding conference speakers and moderators on
topics such as:
- KM Strategies & Experiences
- Intranet/Portal Governance, User Experience & Strategies
- Social Networking, Collaboration, Blogging, & E-Learning
- Content Management
A cash bar will be available. Open to all registered conference attendees. |
| KMWorld Keynote — Thursday, November 17th |
 Pieces of the KM Puzzle
9:00 a.m. – 10:00 a.m.
Verna Allee, Author, The Future of Knowledge
This session looks at how all the different pieces of KM fit
together, from strategy and the business model to organizational
network analysis, communities of practice, and enterprise
architecture. It simplifies the complexity around KM and presents the whole
universe of KM in an understandable and interesting way. Working examples
from government agencies to entrepreneurial startups and a global telecom show
how you can lay out the needed foundations in a way that will be understood and
supported at every level of the organization. |
| Intranets Keynote — Thursday, November 17th |
 The Frontiers of User Experience
9:00 a.m. – 10:00 a.m.
Jesse James Garrett, Founder, Adaptive Path & Author,
The Elements of User Experience
With the rise of user-centered design, user experience issues
such as information architecture and interaction design have
become pivotal components of any Web site development strategy. But now, new
tools and techniques are starting to emerge that will change the way we approach
crafting applications to respond to user needs and user behavior. In this presentation,
Jesse James Garrett offers some perspectives on the changes ahead
of us and considers potential sources for new ideas and inspiration for the future
of user experience. |
| Closing Keynote — Thursday, November 17th |
 From KM to Sense Making:
From Efficiency to Effectiveness
3:30 p.m. – 4:30 p.m.
Dave Snowden, Founder, The Cynefin Centre
The journey to sense making from knowledge management,
represents a desire to return to the basic driver of early KM,
before installing a portal was the magic key, focusing on making better decisions
and creating the conditions for innovation. Drawing on theory and practice in
sense making and KM, as well as highlighting patterns from stories captured
from KMWorld attendees, this talk focuses on five aspects of the way we perceive
the world:
- The nature of the physical world, chaos, complexity, and order
- The nature of the way we have knowledge of the world and, in particular, the role of narrative
- The nature of the way we perceive the world, the pattern basis of human intelligence, and its consequences
- The nature of the way in which we assume and create identity structures to exist in the world
- The way that we exercise and are the subjects of the exercise of power
Snowden provides examples of how KM practitioners can capture the high
ground of strategy in an organization and shift from the electronic storage of
knowledge to its deployment and creation to enrich human decision making. |
Web Slam moves to Thursday!
Our popular Web Slam: Show Me Yours—And I’ll Show
You Mine! has moved to Track F, Sessions F303/304 on
Thursday, November 17th from 1:30 p.m. – 3:30 p.m. [READ MORE]
Let us know if you’re interested in showing your Intranet! |
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