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| KMWorld Conference — Tuesday, November 15th |
| Opening Keynote (for all tracks) |
 Thinking for a Living: Keys to
Knowledge Worker Productivity
9:00 a.m. – 10:00 a.m.
Tom Davenport, Leading Thoughts; Author; Director,
Working Knowledge Research Center & the Institute for
Process Management, Babson College; & Fellow,
Accenture High Performance Business Institute
Peter Drucker has argued often that improving knowledge worker productivity
is the most important task of the century. Yet we have few measures or management
interventions to make such improvement possible. Most organizations
simply hire smart people and leave them alone. In this discussion, Davenport
presents six interventions for improving knowledge worker productivity, each with
a set of approaches, examples, and cautions. The interventions combine roles
for technology, organizational culture and behavior, and the physical work environment
as tools for enhancing performance. His recommendations are based
on research studies he has conducted on how companies have addressed
knowledge work, both successfully and unsuccessfully. |
Tuesday, November 15th
Track A: Applying KM Strategies
Improving performance and solving business problems are critical goals for business decision makers. Hear about strategies and implementations from practitioners and experts.
Moderated by Lauren Klein, KM, Novell Inc. |
Session A101 — Implementing KM: From Strategies to Specifics
10:15 a.m. – 11:00 a.m.
Jeffrey Vargas, Knowledge Manager, Nokia
Enjoying the benefits of knowledge management takes more than installing software.
Defining a strategy and roadmap that is supported, sponsored and paid for
by senior management is the key for moving forward, but what about the key to
success? Join Jeff Vargas, KM expert and practitioner with extensive experience
implementing knowledge management for Hewlett-Packard and Nokia, as he highlights
the path and pitfalls of turning your KM strategy into a successful implementation
of a KM environment. |
Session A102 — Intelligence, Information, & Competitive Advantage
11:15 a.m. – 12:00 p.m.
Richard McDermott, McDermott Consulting
Several decades ago when North American and European companies outsourced
much of their manufacturing, many professional service, IT, engineering, and other knowledge workers thought the nature of their work would guarantee them a safe
future. Now as formerly Third World countries grow more sophisticated in their
mastery of knowledge work, they are becoming strong international competitors
for knowledge work jobs. This talk describes how companies are transforming
their knowledge assets to beat their low-cost global competitors. |
Lunch Break
12:00 p.m. – 1:15 p.m. |
Session A103 — Performance Improvement & Knowledge-Based Process Engineering
1:15 p.m. – 2:00 p.m.
Corey McClelland & Sandra Holloway, Principle Consultants,
Science Applications International Corporation (SAIC)
Increasing performance using knowledge-based process engineering techniques
was accomplished using a complex web of knowledge management, process engineering,
and learning activity tools. A SAIC team developed the toolset and implemented
the techniques on a project for the Department of Defense. Speakers share
their experiences, including the pitfalls to avoid and key metrics for success. |
Session A104 — Grass-Roots KM: Learnings
2:15 p.m. – 3:00 p.m.
Kaye Vivian, The Hartford
For nearly 3 years a small, dedicated team has attempted to focus a Fortune 100
financial services company on the need for KM and the value KM offers. Our strategy,
the team, our presentations and the benefits promised were widely acclaimed.
We applied the concepts of KM’s top thought leaders—yet failed to get funded.
Can a grass-roots KM approach succeed? This session revisits KM’s success factors
and value proposition, and challenges the common wisdom of starting small. |
Session A105 — Winning at Collaboration Commerce
3:15 p.m. – 4:00 p.m.
Heidi Collins, former CKO, Air Products Chemicals
Cindy Gordon, CEO, Helix Commerce
Jose Claudio Terra, CEO, TerraForum
Having problems innovating, with turnover, or trust with employees or suppliers?
Based on 2 years of project research, this session defines collaboration commerce
and discusses why it is imperative to your organization’s success. |
Session A106 — KM Success Measures
4:15 p.m. – 5:00 p.m.
Alison Reid, KM Consultant
KM implementations often have similar challenges, but how success is measured
varies. In some situations, success means increasing self-service user offerings;
in others, success is expanding content usage across regions; in still others, success
focuses on streamlining business processes. This session examines a few
approaches to measuring KM success using examples. |
Grand Opening Reception
5:00 p.m. – 7:00 p.m.
Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products. |
Tuesday, November 15th
Track B: Knowledge Transfer
This stream of sessions focuses on the people side of KM—the teams and workflow, as well as on the retention of knowledge.
Moderated by Patti Anklam, Hutchinson Associates |
Session B101 — Transferring Knowledge Within & Between Virtual Teams
10:15 a.m. – 11:00 a.m.
Wesley Vestal, KM Practice Leader, APQC & author, Knowledge Mapping
Getting project teams to work together effectively is difficult enough when they’re
physically co-located. The dimensions of time and space only add to the problem
of keeping everyone informed and working collaboratively. Web-based tools can
be used to facilitate project work whether synchronous (in real time), or asynchronously
(anytime). However, even the most recent, powerful IT collaboration
tools are useless if specific processes designed around the way the organization
and project teams work aren’t developed to take advantage of the tool capabilities
as well as the organization’s culture. This session describes how the blending
of people, process, content, and technology can enable project teams to work
effectively, whether across the building or across the world. |
Session B102 — Managing Key Assets That Walk
Out the Door Each Day
11:15 a.m. – 12:00 p.m.
Karen Ughetta, Director, IBM Collaboration and Knowledge, IBM
Communities, social capital, preserving critical knowledge, and managing intellectual
capital determine success in most companies today. It is estimated that
more than 50 percent of the cost of the delivered product is the cost of information.
How do you manage in an environment in which your key business assets no
longer remain at the workplace but go home every day? How do you lead an enterprise
when organizational structure is not what determines how work is done but
instead it is the relationships within the organization that drive the most effective
performers? What do you do when a huge proportion of the workforce in many
companies and industries will be retiring or leaving organizations in the next few
years? Listen to the lessons learned from client case studies. |
Lunch Break
12:00 p.m. – 1:15 p.m. |
Session B103 — Knowledge Worker Productivity
in an Aging Workforce
1:15 p.m. – 2:00 p.m.
Art Murray, CEO, Telart Technologies, Inc. & Senior Fellow,
George Washington University Institute for Knowledge Management
This session provides working examples of how successful knowledge transfer
occurs in an aging workforce, while boosting decision making performance. Murray
shares how a government field office, using off-the-shelf tools, captured the
knowledge of an aging workforce, applied that knowledge to decision-making,
and shared the captured knowledge across multiple organizations. He discusses
the performance metrics which focus on time, cost, throughput, and quality, and
highlights the critical success factors in this case study. |
Session B104 — The Future Workplace
2:15 p.m. – 3:00 p.m.
Dan Holtshouse, Chief Knowledge Strategist, Xerox Corporation
Based on research and Xerox’s own experience around the workplace, this session
describes a framework for the workplace of the future that consists of: physical
workspaces that attract and inspire workers, work cultures that support and
encourage change, knowledge access that is always current and available, and
world-class tools that empower/leverage the expensive talent we are trying so hard
to attract and retain. Through case studies with measurable results, you will learn
that the future workspace is not just IT but a blend of systems, culture, physical
space and tools. |
Session B105 — Strategic Integration of KM & PM Methodologies
3:15 p.m. – 4:00 p.m.
Elie W. Asmar, President, & Deann Smith, KM Consultant, Interpro.com
The startup phase of any project is as critical to its success as it is dependent
upon existing tacit and explicit knowledge of stakeholder organizations. It involves
substantial planning and risk assessment as well as process design to properly
capture knowledge for future use. An integration of KM methodologies with project
management (PM) standards increases the potential for completing the project
within budget and schedule and with lower risk. This also improves the monitoring
processes that provide greater control and predictability for early course
correction if needed. This session discusses whether KM is the right methodology
for managing projects. |
Session B106 — Using Existing Knowledge Flows
4:15 p.m. – 5:00 p.m.
Christopher Boyd, Director, Professional Development & KM, Wilson
Sonsini Goodrich & Rosati
Brent E. Kidwell, Partner & Chief Knowledge Counsel, Jenner & Block LLP
This session highlights from two different firms the ways that a KM leader can provide
business benefits to the organization more efficiently by tapping into existing
knowledge flows rather than trying to create and drive entirely new ones. Boyd uses
examples from a 600-attorney law firm which has built knowledge “waterwheels”
to power expertise location, litigation work product libraries, and usage measurement.
He explains how to locate such flows and use them to drive the manual effort
of identifying, collecting, and making accessible important knowledge assets. Kidwell
shares how his organization successfully melded the expertise of technology
professionals with lawyers’ practices to create a synergy that measurably enhances
client services and optimizes internal operations of their firm. |
Grand Opening Reception
5:00 p.m. – 7:00 p.m.
Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products. |
Tuesday, November 15th
Track C: Collaboration Strategies & Tools
Are blogs the next generation of enterprise groupware? A KM enabler? Hear about lightweight collaboration tools, join our experts and practitioners, and judge for yourself. In addition, learn more about social networking tools and their place in KM.
Moderated by Darlene Fichter, University of Saskatchewan |
Session C101 — Social Networking & Knowledge Transfer:
What Blogs Bring to Business & KM
10:15 a.m. – 11:00 a.m.
Bill Ives, Co-Author, Business Blogs: A Practical Guide
Blogs are hot, but what do they really bring to business and how are successful
early adopters using them? This was asked of 70 well-known bloggers at firms
ranging from IBM, Microsoft, Yahoo!, and SAP to many small businesses within a
variety of industries. This session summarizes the insights gained and addresses
the use of blogs for knowledge management, customer connection, and project
management, as well as internal communication and collaboration. |
Session C102 — Making a Business Impact with Blogs
11:15 a.m. – 12:00 p.m.
Bill Ives, Consultant, Portal & KM
Peter Gloor, MIT Center for Coordination Science
Amanda Watlington, Principal, Searching for Profit
Blogs are strongly impacting business, but there are many challenges to maximizing
the benefits from this new communication channel. This interactive panel
looks at these challenges from three unique perspectives: the business steps and
success factors required to get started right with your blogging efforts; the technical
challenges that bloggers face in picking the right tools and services and in
getting noticed by the search engines; and new technologies for measuring your
blogs’ activity in the blogosphere and analyzing communication patterns between
bloggers and their readers. |
Lunch Break
12:00 p.m. – 1:15 p.m. |
Session C103 — Social Networking Tools & KM
1:15 p.m. – 2:00 p.m.
Dave Pollard, Consultant, Meeting of Minds; former CKO, Ernst & Young;
and Author, How to Save the World Weblog
This talk looks at the evolving and needed functionality of social networking tools,
their use in organizations, and what these tools will enable us to do in the future. |
Session C104 — Social Software & KM: Cases
2:15 p.m. – 3:00 p.m.
Geoffrey Hyatt, CEO, Contact Networks
Lance Shaw, Senior Product Marketing Manager, EMC Software
Bob Wyman, CTO and co-founder, PubSub Concepts, Inc.
This session focuses on new technologies and tools for increasing collaboration
and sharing knowledge and highlights real working examples. Hyatt talks about
enterprise relationship search, a successful KM tool to access and use the extended
knowledge base of relationships and contacts. Shaw discusses collaboration and
teamwork in the learning process at the Wharton School, University of Pennsylvania
where MBA course support software has built a digital workplace providing virtual
meeting rooms, document sharing, group calendars and task lists; and more.
Wyman discusses prospective search which looks for future information for those
who need to be kept informed of critical events in real time. |
Session C105 — RSS for CM Inside & Outside the Firewall
3:15 p.m. – 4:00 p.m.
Amanda Watlington, Principal, Searching for Profit & Co-Author, Business
Blogs: A Practical Guide
RSS is changing the way content is delivered both inside and outside the organization.
Outside the firewall, RSS and RSS readers provide a means of managing
the distribution of the exploding volume of blog and other user-generated content.
Inside the firewall, RSS offers information-rich organizations a means for
providing users with the information they need and want in a time-sparing format.
This session explores the uses and addresses the implementation challenges
organizations face using RSS for external and internal content management. |
Session C106 — Social Networks & KM: The Future
4:15 p.m. – 5:00 p.m.
Ross Mayfield, CEO, Socialtext
Jim Bair, SVP, Strategy Partners International
Jon Husband, Principal, Wirearchy Network
Blogging and other social networking tools are having a large impact on today’s
KM practices. What will happen in the future? This session discusses the role of
social networks and new technologies for knowledge capture, provides a glimpse
of enterprise social networks of the future, and speculates on the next generation
of groupware tools for enhancing knowledge capture. |
Grand Opening Reception
5:00 p.m. – 7:00 p.m.
Join your friends and colleagues to view the latest products, services, and solutions for knowledge management,
intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with
exhibitors and learn about their products. |
| KMWorld Conference — Wednesday, November 16th |
| Keynote (for all tracks) |
 Building Capability in the Conductive Organization
9:00 a.m. – 10:00 a.m.
Hubert Saint-Onge, Principal, Saintonge Alliance Inc.
With the pervasive use of new technology, work now gets done through virtual tools, allowing unprecedented levels of interaction and collaboration. This new reality is having a radical impact on the principles of organizational performance: With “conductivity,” organizations become “networks of commitment.” At the same time, organizational performance has come to depend on a higher capacity for collaboration, learning, and innovation in order to cope with a fast-changing environment. More than ever, the effective development and harnessing of capability is the precursor to acceding to higher levels of performance. It is in this context that building an effective knowledge platform becomes a strategic initiative. The knowledge platform becomes a built-in rudder for learning and for adapting the organization to prevalent conditions. As an integrated part of how work gets done, such a platform generates capability as both individuals and teams overcome the challenges they encounter in their respective environment. Saint-Onge focuses on why the development and implementation of a knowledge strategy represents the most important approach currently available for organizations to continuously adapt to their environment. |
Wednesday, November 16th
Track A: Applying KM Strategies
Our experts and practitioners focus on launching KM initiatives, governance, necessary
capabilities, as well as personal KM strategies and applications.
Moderated by Deborah Plumley, Plumley KM Consulting LLC |
Networking Break — A Chance to Visit the Exhibits
10:00 a.m. – 10:30 a.m. |
Session A201 — From KM Pilot to Launch
10:30 a.m. – 11:15 a.m.
Stacy Land, Senior Knowledge Manager, Zyman Group LLC
Drawing from her experience in launching KM initiatives from multiple companies,
Land outlines the top 12 ways KM practitioners tend to get “tripped up” when they
finally gain momentum for their ideas and get an executive nod (and associated
funding) to execute them. Topics include: committees, IT, help desk and support,
compliance, competition, budgets and processes, ROI, standards, and more. |
Session A202 — KM Capabilities
11:30 a.m. – 12:15 p.m.
Kevin C. Desouza, President, The Engaged Enterprise, & Co-Author,
Engaged KM & Editor, New Frontiers of Knowledge Management
Successful KM in a competitive business environment requires an organization to
possess certain capabilities—to create, transfer, store, retrieve, and apply knowledge.
Traditionally, an organization can claim capability in knowledge management
if it can execute these activities with rigor, clarity, effectiveness, and efficiency.
Yet, almost no piece of literature spends adequate time investigating the capabilities
missing from most KM programs—segmentation, destruction, and protection.
Using case studies, Desouza highlights organizations which have witnessed significantly
improved KM programs when all these capabilities are developed and
managed. |
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:30 p.m. |
Session A203 — Personal Knowledge Management (PKM)
1:30 p.m. – 2:30 p.m.
Dave Pollard, Consultant, Meeting of Minds, & former CKO, Ernst & Young
Pollard discusses a new bottom-up approach to KM that would abandon most
large, centralized databases and top-down intranets in favor of decentralized databases
and peer-to-peer knowledge transfer. The first components of PKM—tools
such as blogs, social networking tools, RSS subscriptions, and personal content
management tools (including Google Desktop)—are already coming online, and
the movement is gaining momentum. Have a look at a possible KM of the future.
|
Networking Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:00 p.m. |
Session A204 — Governance: Developing and
Operating a Model for a Global Company
3:00 p.m. – 3:45 p.m.
Tom Barfield, Global Knowledge Management Lead, Accenture
Implementation of a global knowledge and learning infrastructure requires involvement
and buy in from across the organization. This includes senior company leaders
as well as leaders in individual organizational areas. How can this governance
be put in place and operated without slowing the progress of the overall initiative?
How can decisions be made in such a decentralized environment? How can decisions
that were made be enforced? These are the types of questions that will be
discussed in this session. |
Session A205 — Enabling KM
4:00 p.m. – 5:00 p.m.
Dave Harden, President, Charles Shad, VP, KnowHow Inc., &
Frederick Vail, Intellectual Capital Development, Saudi Aramco; Authors,
The Café Executive
Sameer Bhide, Manager, KM, & Harry Burkart, CIO, Datatel Inc.
This session looks at two ways to enable KM – through conversations and through
enterprise architecture. Why isn’t real, results-driven dialogue occurring in the
business place? With no clarity or focus, participants have a hard time figuring out
whether they are supposed to be brainstorming, discussing, voting, or just listening.
Harden and Vail discuss a practical knowledge cafe tool for anchoring important,
topical issues in an organization or company using examples from the largest
world-wide organizations. Bhide describes Datatel’s EA effort and how its KM
strategy enabled the EA strategy, processes, tools, information and governance.
He shares practical steps for how KM can enable EA, the benefits, best practices,
and lessons learned. |
COMMUNITIES OF INTEREST
5:00 p.m. – 6:00 p.m.
Join your colleagues at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Grab a drink or a soda before you head for some great networking, stimulating discussions and chance to interact with some of the outstanding conference speakers and moderators on topics such as:
- KM Strategies & Experiences
- Intranet/Portal Governance, User Experience & Strategies
- Social Networking, Collaboration, Blogging, & E-Learning
- Content Management
A cash bar will be available. Open to all registered conference attendees.
|
Wednesday, November 16th
Track B: Cultural Issues of KM
Organizations are complex and filled with different cultures and people. Always one
of the most challenging aspects of sharing knowledge, culture is the focus of most
of the day along with another challenging aspect—actually finding the knowledge.
Moderated by Madanmohan Rao, The KM Chronicles |
Networking Break — A Chance to Visit the Exhibits
10:00 a.m. – 10:30 a.m. |
Session B201 — Organizational Culture—Not a Problem
10:30 a.m. – 11:15 a.m.
John Bordeaux, Director, KM, SRA International, Inc.
Accepted wisdom is that for any change management effort, culture is the strongest
and potentially most destructive barrier. Not so. The nature of organizational culture
and how to work within must be understood to be leveraged. Using real-world
examples, Bordeaux moves from the basics of organizational culture to discuss
approaches for changing culture, and describing ways of maximizing culture to
help change efforts. |
Session B202 — Creating a Common Culture
11:30 a.m. – 12:15 p.m.
Richard Jaross, Director, Training, Liberty Mutual Surety
This case study focuses on a surety insurance writer using collaborative technology
to support efforts to create a common culture among more than 250 employees
located in 27 offices in two countries. It discusses the tools, benefits, and
experiences with collaboration tools ranging from large “town meeting” type events
to smaller, sales collaboration meetings or e-learning sessions. Jaross shares lessons
learned. |
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:30 p.m. |
Session B203 — Creating a Knowledge-Sharing Culture
1:30 p.m. – 2:30 p.m.
John Gillies, Knowledge Manager, McCarthy Tetrault
Luke Koons, Director, Information & KM, Intel
Lisa Sokol, Technical Director, KM Center of Excellence, General Dynamics
Developing and fostering a knowledge sharing environment is a challenge for all
organizations. Hear how a range of enterprises, including a law firm, an information
technology company, and a defense and intelligence organization, created
knowledge-sharing cultures in their organizations and at customer sites. |
Networking Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:00 p.m. |
Session B204 — Finding Enterprise Knowledge
3:00 p.m. – 3:45 p.m.
Anthony Brahin, Senior Knowledge Manager, & Lee Romero, Novell Inc.
This session focuses on the challenges of finding information and people in a
large organization with lots of new acquisitions and directions. With a search analyst
and a cross-functional team built from Novell’s engineering, information technology,
and Web marketing groups, the KM function led an effort to improve the
performance and perceptions of search and users’ search experiences, as well
as to educate users on the correlation between search and the content that is
housed in various document repositories and on the intranet. Speakers share tips
and strategies for making improvements to search and targeting those individuals
responsible for mission-critical information to educate them on what they can
do to improve their consumers’ ability to find their content via search. |
Session B205 — Finding Tools
4:00 p.m. – 5:00 p.m.
Ramana Rao, CTO & SVP, Inxight
Raul Valdes-Perez, CEO, Vivísimo
William Jefferson Black, Director of Business Development, Autonomy
This panel of vendors illustrates technology solutions for finding knowledge within
our enterprises. They share client case studies of organizations which have had
success in going beyond searching to finding knowledge.
|
COMMUNITIES OF INTEREST
5:00 p.m. – 6:00 p.m.
Join your colleagues at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Grab a drink or a soda before you head for some great networking, stimulating discussions and chance to interact with some of the outstanding conference speakers and moderators on topics such as:
- KM Strategies & Experiences
- Intranet/Portal Governance, User Experience & Strategies
- Social Networking, Collaboration, Blogging, & E-Learning
- Content Management
A cash bar will be available. Open to all registered conference attendees.
|
Wednesday, November 16th
Track C: Collaborative Environments
This stream of sessions provides some creative ideas, new tools, new processes,
and new workspaces to enrich the collaborative environment and enable knowledge
sharing.
Moderated by Deb Wallace, The Kennedy Group |
Networking Break — A Chance to Visit the Exhibits
10:00 a.m. – 10:30 a.m. |
Session C201 — Collaborative Innovation Networks
10:30 a.m. – 11:15 a.m.
Peter A. Gloor, Visiting Scholar, Center for Coordination Science, MIT
Sloan School of Management
We are at the dawn of a new way of working and innovating together! The Internet
enables a radically different mode of innovation. Knowledge workers on the
Web collaborate in internal transparency and information sharing instead of hoarding
information. They communicate in direct contact networks instead of through
hierarchies. And they innovate and work toward common goals in self-organization
instead of being ordered to do so. Based on in-depth experience with over
40 organizations over the last 10 years, Gloor provides a framework and proven
strategies that use collaborative innovation networks to build organizations that
are more creative, productive, and efficient by applying principles of creative collaboration,
information sharing, and social networking. |
Session C202 — Collaborative Learning & Games
11:30 a.m. – 12:15 p.m.
Steve Barth, Editorial Director, Cynefin Centre for Organisational Complexity
Knowledge managers are forever searching for technologies to stimulate and
extend collaborative learning and working across distances, but virtual platforms
such as discussion forums or knowledge repositories rarely achieve the critical
mass their designers are hoping for. Is it possible that online games could be a
more suitable environment for virtual collaboration? The intense interaction mediated
by game technology is more advanced and productive than in the corporate
world. Game worlds are full of emergent and self-organizing phenomena; designers
never imagined or initiated the communities, commerce, or even crimes that
occur in and around the games. Participants create their own rules and traditions,
form teams that create and share knowledge, and eventually force evolutionary
changes of the game itself. Games offer important ideas for organizational KM, but also have demonstrated their potential as a virtual venue for organizational
knowledge sharing and collaboration at one firm which is highlighted in this talk. |
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:30 p.m. |
Session C203 — Successful Communities of Practice (CoP)
1:30 p.m. – 2:30 p.m.
Farida Hasanali, Knowledge Manager, & Darcy Lemons, Project Manager, APQC
Chelsea Hunter, Global Knowledge Network Manager, Ernst & Young
Yair Dembinsky, Chief Knowledge Officer, Rafael
As more organizations attempt to draw knowledge assets and people together in
CoPs, managers and executives want to use existing communities to drive organizational
performance and innovation. The question is how CoPs can help organizations
integrate structures that support the people, processes, content, and technology
used to compete and thrive. APQC shares how best-practice organizations
(Air Products & Chemicals, Inc., Arup Group, Federal Highway Administration,
and Fluor Corp.) leverage CoPs in support of organizational performance, innovation,
and a knowledge-enabled workforce. Hunter elaborates on challenges and
opportunities in creating and managing global CoPs across countries, cultures,
and people. She discusses what CoPs leaders can expect to achieve and shares
tips for creating long-term value. Dembinsky shares tips for building and sustaining
CoPs as well as lessons learned from a CKO CoP in Isreal. |
Networking Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:00 p.m. |
Session C204 — Collaborative Workspaces:
Mobility, Productivity, & Flexibility
3:00 p.m. – 3:45 p.m.
Gloria Young, City and County of San Francisco (CCSF) &
Lynn Williamson, iWork Marketing Manager, Sun Microsystems
This talk presents the learnings from a joint telecommuting project that provided
the ability to work in a dispersed virtual environment while accessing critical business
documents through the Internet and intranet to ensure continuity of the city’s
business during normal business hours and during extraordinary situations and
circumstances such as disasters. |
Session C205 — Cool Tools for Collaborative Teams
4:00 p.m. – 5:00 p.m.
Whitney Tidmarsh, VP, CM & Solutions Marketing, EMC Software
Tim Kapp, Principal, BayHill Group
Stacey Johnson, President, Zen Consulting
Bob Pierce, Director, Product Marketing, Interwise
This panel of suppliers and practitioners provides case studies to illustrate the use
of their technologies in different organizations. Tidmarsh explains how Bausch &
Lomb uses collaborative technology to unite globally dispersed development teams
and enhance efficiencies in the new product development process. Kapp discusses
the use of NextPage collaborative technology to support and streamline
ad-hoc processes. Johnson discusses lessons learned building a virtual team in
a global telecommunications company. Zalkind talks about online VoIP-based conferencing
and collaboration tools.
|
COMMUNITIES OF INTEREST
5:00 p.m. – 6:00 p.m.
Join your colleagues at the end of the day for an informal debriefing and
meet with other attendees who have similar interests. Grab a drink or a soda
before you head for some great networking, stimulating discussions and
chance to interact with some of the outstanding conference speakers and
moderators on topics such as:
- KM Strategies & Experiences
- Intranet/Portal Governance, User Experience & Strategies
- Social Networking, Collaboration, Blogging, & E-Learning
- Content Management
A cash bar will be available. Open to all registered conference attendees.
|
| KMWorld Conference — Thursday, November 17th |
| KMWorld Keynote |
 Pieces of the KM Puzzle
9:00 a.m. – 10:00 a.m.
Verna Allee, Author, The Future of Knowledge
This session looks at how all the different pieces of KM fit together, from strategy and the business model to organizational
network analysis, communities of practice, and enterprise architecture. It simplifies the complexity around KM and presents the whole universe of KM in an understandable and interesting way. Working examples from government agencies to entrepreneurial startups and a global telecom show how you can lay out the needed foundations in a way that will be understood and supported at every level of the organization. |
Thursday, November 17th
Track A: Learning and Innovation
Performance enhancement is the goal of all organizations. Learning and innovation
are the path those organizations choose. Join experts and practitioners as
they share research, strategies, and tips for improving your organization’s performance.
Moderated by Maggie Pollock, KM, Novell Inc. |
Networking Break — A Chance to Visit the Exhibits
10:00 a.m. – 10:30 a.m. |
Session A301 — The Future of Learning
10:30 a.m. – 11:15 a.m.
Karen Ughetta, Director, IBM Collaboration and Knowledge, IBM
Powerful forces are causing organizations to rethink what learning means, how it
is delivered, and its linkage to organizational performance. These forces include
future of market environment, next-generation workforce, and next-generation technology.
The interactions of these complex forces create a future in which learners
are empowered to shape, rather than just passively receive, their learning experiences;
learning is embedded in process workflows, enabling learning while doing;
the focus of learning expands beyond individuals to learners on teams participating
in and contributing to organizational learning; and learning is a key vehicle to
enhance relationships across the enterprise and its entire value chain. Lesser discusses
the factors and technologies necessary to make this happen. |
Session A302 — Integrating KM & Organizational Learning: Best Practices
11:30 a.m. – 12:15 p.m.
Jean Egmon, Director, Complexity in Action Network, Institute on Complex
Systems, Northwestern University
Darcy Lemons, Project Manager, APQC
In today’s knowledge economy, in which the knowledge of the workforce constitutes
the majority of most organizations’ capital, developing and retaining knowledge
and talent is required to sustain a competitive advantage. For years, however,
organizations have been pouring money into both KM and learning and
development programs to help employees tap into the knowledge resources of
the institution. During this session, learn how five organizations have successfully
integrated their KM and learning programs in support of a more effective, efficient,
and knowledgeable workforce. |
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:15 p.m. |
Session A303 — Lessons from the Battle Command
Knowledge System
1:15 p.m. – 2:00 p.m.
Ron Dysvick, CEO, The Triple-i Corporation
Operations in Iraq and Afghanistan generated lessons that shaped a new approach
to knowledge management in the Army, expressed in Battle Command Knowledge
System (BCKS) and the grass-roots efforts upon which it is built and which converge
into it. Operations in Iraq against a networked adaptive enemy put a premium
on innovation, speed, mastery of complexity, and the fighting Army. Knowledge
making and use became even more important than knowledge sharing.
Victory lay in creating the right solutions to tactical problems in complex and
dynamic situations and in building the leader and soldier knowledge, skills and
attributes to adapt faster than a networked enemy. Morris focuses on lessons for
turning any organization into a "teaching organization," one in which everyone
teaches, everyone learns, and interactive teaching and judgment interpenetrate
all decision making and task execution. |
Session A304 — Innovation & Learning
2:30 p.m. – 3:15 p.m.
MODERATOR: Anders Hemre, CEO, InterKnowledge Technologies
Deb Wallace, Co-Author, Leveraging Communities of Practice for Strategic
Advantage
Jean Egmon, Director, Complexity in Action Network, Northwestern University
Ron Dysvick, CEO, The Triple-i Corporation
As knowledge economics and technologies continue to reshape the global business
environment, new approaches are necessary to ensure competitive continuity.
Turning tacit knowledge into leading innovation is a significant challenge for
many firms, requiring the rethinking of both management practices and enterprise
architectures. This panel provides an interactive discussion with the audience
about techniques and strategies for the future. |
| Closing Keynote |
 From KM to Sense Making: From Efficiency to Effectiveness
3:30 p.m. – 4:30 p.m.
Dave Snowden, Founder, The Cynefin Centre
The journey to sense making from knowledge management, represents a desire to return to the basic driver of early KM, before installing a portal was the magic key, focusing on making better decisions and creating the conditions for innovation. Drawing on theory and practice in sense making and KM, as well as highlighting patterns from stories captured from KMWorld attendees, this talk focuses on five aspects of the way we perceive the world:
- The nature of the physical world, chaos, complexity, and order
- The nature of the way we have knowledge of the world and, in particular, the role of narrative
- The nature of the way we perceive the world, the pattern basis of human intelligence, and its consequences
- The nature of the way in which we assume and create identity structures to exist in the world
- The way that we exercise and are the subjects of the exercise of power
Snowden provides examples of how KM practitioners can capture the high ground of strategy in an organization and shift from the electronic storage of knowledge to its deployment and creation to enrich human decision making. |
Thursday, November 17th
Track B: KM Lessons
Learn from experienced practitioners about implementing collaboration infrastructures,
managing long-term knowledge and expertise, as well as learning from
family businesses and the army.
Moderated by Stephanie Barnes, Missing Puzzle Piece Consulting |
Networking Break — A Chance to Visit the Exhibits
10:00 a.m. – 10:30 a.m. |
Session B301 — Lessons from Collaboration Implementations
10:30 a.m. – 11:15 a.m.
Joe Hutchinson & Patti Anklam, Hutchinson Associates
Global teams require global collaboration infrastructure: they are asking for better
ways to share documents, capture communications, and coordinate work than
piecemeal e-mail transfers. Collaboration software technologies have reached a
level of maturity in terms of performance, ease-of-use, and security. Companies
understand that introducing new technology can be a risky proposition and will
pilot the software with small groups before launching corporate-wide efforts. This
talk, based on three case studies, discusses the critical factors for a successful
pilot and provides a methodology that puts the end users at the center of the adoption process. Filled with tips and ideas, it includes models for working stakeholder
and governance issues with IT and business sponsors, a pilot strategy that lays
the foundation for collaboration software processes, and collaborative work practices
that accelerate a company’s "time-to-collaboration." |
Session B302 — Transferring Long-Term Knowledge & Expertise
11:30 a.m. – 12:15 p.m.
Francoise Rossion, KM Consultant, HP
The nuclear sector must ensure the security of the radioactive waste sites, the protection
of the environment and the safety of the population while it must develop
and maintain, in the short and longer term (more than 100 years), the expertise
acquired in building power stations. This session outlines KM strategies for transfer
of long-term knowledge and uses two case studies to share lessons learned
in this field, including tracking decisions and the transfer of nuclear expertise in
aging workforces. |
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:15 p.m. |
Session B303 — Sharing Critical Knowledge: Healthcare Lessons
1:15 p.m. – 2:00 p.m.
Mary Lee Kennedy, The Kennedy Group
There is a lack of success in applying information technology to support health
care clinicians and even patients access to critical information. A commonly used statistic is that two 747’s worth of people die every day in the United States due
to medical error. In a study sponsored by Babson College during the summer of
2004, Kennedy spoke with over seven U.S. healthcare institutions to assess the
challenges and solutions they had adopted to improve information and knowledge
sharing among clinicians. This session shares the findings and lessons learned
on the role of culture, processes, and technology. |
Session B304 — KM Language Lessons
2:30 p.m. – 3:15 p.m.
Denise Bedford, Senior Information Officer, World Bank
Yves Schabes, CEO, Teragram
Knowledge managers of global companies face a challenge when managing
and organizing hundreds of millions of documents in their intranets which
span many countries and languages. This case study shares strategies, techniques,
technologies and lessons learned in creating a productive multilingual
intranet with global reach using language technologies including categorization
and taxonomy management, metadata generation, abstracting, and
text mining technologies. |
| Closing Keynote |
From KM to Sense Making: From Efficiency to Effectiveness
3:30 p.m. – 4:30 p.m.
Dave Snowden, Founder, The Cynefin Centre
The journey to sense making from knowledge management, represents a desire to return to the basic driver of early KM, before installing a portal was the magic key, focusing on making better decisions and creating the conditions for innovation. Drawing on theory and practice in sense making and KM, as well as highlighting patterns from stories captured from KMWorld attendees, this talk focuses on five aspects of the way we perceive the world:
- The nature of the physical world, chaos, complexity, and order
- The nature of the way we have knowledge of the world and, in particular, the role of narrative
- The nature of the way we perceive the world, the pattern basis of human intelligence, and its consequences
- The nature of the way in which we assume and create identity structures to exist in the world
- The way that we exercise and are the subjects of the exercise of power
Snowden provides examples of how KM practitioners can capture the high ground of strategy in an organization and shift from the electronic storage of knowledge to its deployment and creation to enrich human decision making. |
Thursday, November 17th
Track C: KM: Future Trends
What does the current KM landscape look like? Who are the enterprises with
the most successful KM initiatives? What does the future look like for KM practitioners?
Join us for stimulating thoughts and insights of practitioners and
analysts.
Moderated by Hugh McKellar, Editor, KMWorld Magazine |
Networking Break — A Chance to Visit the Exhibits
10:00 a.m. – 10:30 a.m. |
Session C301 — Practitioners’ Insights
10:30 a.m. – 11:15 a.m.
Yair Dembinsky, Chief Knowledge Officer (CKO), Rafael
Robert L. Armacost, Jr., Director, KM, Bain & Company, Inc.
Listen to lessons learned from those with KM experience and participate in the
interactive audience discussion. The panel of KM practitioners shares lessons
from KM initiatives, challenges for the future, and strategies for performance
improvement in a variety of organizations. |
Session C302 — Analysts’ Insights
11:30 a.m. – 12:15 p.m.
Alan Pelz-Sharpe, Principal Consultant/Strategist, Wipro
Madanmohan Rao, Editor, The KM Chronicles
Industry watchers share their insights about recent happenings in the KM
landscape. They discuss where KM is going in the future, some of the challenges
for today’s enterprises, and possible KM strategies for more productive
organizations. |
Session C303 — KM at a Diamond Mine & Communications Giant
11:30 a.m. – 12:15 p.m.
Rob Weare, Knowledge Manager, Namdeb (Pty) Ltd
This session presents a case study. The speaker discusses the knowledge management strategy for the world’s leading alluvial diamond mine located in Namibia.
Focusing on how it’s been implemented, the success measures and lessons learned. He shares secrets of success, ROI, and lessons learned. |
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:15 p.m. |
| Closing Keynote |
From KM to Sense Making: From Efficiency to Effectiveness
3:30 p.m. – 4:30 p.m.
Dave Snowden, Founder, The Cynefin Centre
The journey to sense making from knowledge management, represents a desire to return to the basic driver of early KM, before installing a portal was the magic key, focusing on making better decisions and creating the conditions for innovation. Drawing on theory and practice in sense making and KM, as well as highlighting patterns from stories captured from KMWorld attendees, this talk focuses on five aspects of the way we perceive the world:
- The nature of the physical world, chaos, complexity, and order
- The nature of the way we have knowledge of the world and, in particular, the role of narrative
- The nature of the way we perceive the world, the pattern basis of human intelligence, and its consequences
- The nature of the way in which we assume and create identity structures to exist in the world
- The way that we exercise and are the subjects of the exercise of power
Snowden provides examples of how KM practitioners can capture the high ground of strategy in an organization and shift from the electronic storage of knowledge to its deployment and creation to enrich human decision making. |
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