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| Intranets Conference — Tuesday, November 15th |
| Opening Keynote (for all tracks) |
 Thinking for a Living: Keys to
Knowledge Worker Productivity
9:00 a.m. – 10:00 a.m.
Tom Davenport, Leading Thoughts; Author; Director,
Working Knowledge Research Center & the Institute for
Process Management, Babson College; & Fellow,
Accenture High Performance Business Institute
Peter Drucker has argued often that improving knowledge worker productivity
is the most important task of the century. Yet we have few measures or management
interventions to make such improvement possible. Most organizations
simply hire smart people and leave them alone. In this discussion, Davenport
presents six interventions for improving knowledge worker productivity, each with
a set of approaches, examples, and cautions. The interventions combine roles
for technology, organizational culture and behavior, and the physical work environment
as tools for enhancing performance. His recommendations are based
on research studies he has conducted on how companies have addressed
knowledge work, both successfully and unsuccessfully. |
Tuesday, November 15th
Track E: Making Intranets Work
It takes a lot more than a cool idea and some technology to make an intranet work.
This track presents a series of sessions on practical strategies, do’s and don’ts, and
sound advice for those who are on the verge or in the midst of an intranet initiative.
Moderated by Cindy Ross Pedersen, Adeo Communications |
Session E101 — From a Technology Problem to a Business Enabler
10:15 a.m. – 11:00 a.m.
Christine Carron, Manager, Biogen Idec
Before the launch of its first full-fledged intranet solution, following the merger of
the two companies, there was a strong perception that an intranet was just a technology
problem. It was clear, that complex organizational hurdles were going to be
more challenging than realizing a particular technical solution. The intranet team
developed a robust governance and communication strategy and significant inroads
were made in changing the organization’s perception about the intranet. This session
shares insights about dealing with complexity in a post-merger environment,
communicating effectively and setting expectations with all major stakeholders and
constituencies, intranet governance, demand management, establishing the business
value, and managing by influence up and down and across an organization. |
Session E102 — Governance Do’s and Don’ts
11:15 a.m. – 12:00 p.m.
Mary Lee Kennedy, The Kennedy Group
Governance is critical at least twice in the life cycle of any intranet, content management,
information architecture or portal implementation. While considered one
of the least-attractive and one of the toughest tasks, the success of intranets, content management systems, portals, and enterprise information architecture
depends to a large degree on setting up and managing a governance structure that
continually meets all stakeholder requirements. Based on experience in high technology,
government, higher education, and professional services, this essential discussion
provides a governance framework to approach key do’s and don’ts. |
Lunch Break
12:00 p.m. – 1:15 p.m. |
Session E103 — Intranets for Global Collaboration & Knowledge-Sharing
1:15 p.m. – 2:00 p.m.
Jane McConnell, NetStrategyJMC
This session focuses on practical strategies for making your intranet a stronger
collaboration and knowledge-sharing platform in a multicultural or global enterprise.
Based on experience with international organizations, it emphasizes the
make-or-break decisions, offers guidelines on how to align the intranet to operational
strategies, deal with global and local needs, determine what is pertinent for
different users and communities, and how to define language strategy and facilitate
virtual collaboration across the enterprise. |
Session E104 — EVA—The Intranet Investment Friend
2:15 p.m. – 3:00 p.m.
Nigel Zaldua-Taylor, Head of Intranet Strategy, Centrica PLC
Getting investment approval for internal projects can tend to be difficult. This is
partly due to resistance in funding infrastructure and partly through the impact of
previous poor investment decisions. This session outlines how economic value
add (EVA) can be built into the investment business case, providing both practical
examples on how to calculate as well as real-life examples of its usage. |
Session E105 — Multi-Site Strategies for Intranets & Extranets
3:15 p.m. – 4:00 p.m.
Mark Heindselman, Manager, Knowledge Network & Information Systems,
Emerson Process Management
Emerson, a manufacturing organization, needed to replace an aging and feature-poor
Lotus Notes application for managing and providing access to sales, marketing,
and external suppliers on a global basis. This session shares tips on managing
a multi-site environment powered by Stellent that consists of extranet and
intranet sites. By having a unified multi-site strategy run on one content management
platform, Emerson now has a single global source for managing all content
on all Web sites globally, allowing them to provide broader and faster access to
information, reuse the same information for multiple needs and users, shorten
design schedules and lower costs in managing new product releases. |
Session E106 — Making the Intranet a Winner
4:15 p.m. – 5:00 p.m.
Karen Leavitt, VP of Marketing, WebExOne and co-chair, SIIA
Carmine Porco, Vice President ,
Prescient Digital Media
A panel of executives from leading vendors and practitioners presents insights on
what makes an intranet a winner. Posed with the question of what makes an intranet
successful the panel addresses the merits and false starts on technology,
processes and people and what in their experience ensures the intranet has what
it takes to make a difference. |
Grand Opening Reception
5:00 p.m. – 7:00 p.m.
Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products. |
Tuesday, November 15th
Track F: Choosing Technologies
Technology is ubiquitous. This track is focused on zooming in on hot technologies
in use, highlighting some new technologies on the horizon and providing
some real-life applications taking on greater roles in intranets today.
Moderated by J’Amy McCracken, Microsoft Corp. |
Session F101 — Implementing New Technologies - Lessons on Adoption from the Field
10:15 a.m. – 11:00 a.m.
Deb Wallace & Mary Lee Kennedy, The Kennedy Group
This session reports on new research findings into the factors that affect user adoption of
information and knowledge management technologies. Learn what organizations are doing to ease
implementation and address barriers to adoption, based on a recent survey and series of in-depth
interviews of information technology practitioners and users.
|
Session F102 — KM, E-Mails and Portals Are So 20th Century!
11:15 a.m. – 12:00 p.m.
Ashwani Sirohi, VP and Founder, Trimergent Corporation
With browsers barely a decade old and e-mail over 40, we see that product life
cycles keep shortening and technology innovation is the rule. Every honest portal
stakeholder says that if you build, they don’t come; and even if they come initially,
slowly they stop coming! The reasons for this lack of success include staleness of
content, one more place to go to, users can’t find what they’re looking for anyway,
lack of context, and many other problems. And yet this is a $2–3b industry! Why?
Because secure doorways to useful, relevant and updated stuff are key enterprise
and information worker needs. If you move away from the traditional document-centric
portal vendors then who else has attempted portals? Isn’t a user’s inbox the
ultimate portal and probably the most useful and successful software portal for
information workers? Find out more at this fun visioning session looking at e-mails
and portals today and possible new substitutes from the ground up. |
Lunch Break
12:00 p.m. – 1:15 p.m. |
Session F103 — Communicating with Streaming Video
1:15 p.m. – 2:00 p.m.
Eric Hards, Lead Multimedia Engineer, Lockheed Martin
New technologies have made streaming video, live and rebroadcast, easier and
more bandwidth friendly than before. More corporations are moving beyond text-only
communications and incorporating streaming video into their employee communications
plans and ultimately onto their intranets. Streaming media can bring
management closer to employees, reduce meeting costs and training budgets, and
allow for companies across the globe to view presentations 24/7. Hards shares his
knowledge and experience with attendees about how he has incorporated both live
and rebroadcasted video content in the Lockheed Martin Corporate intranet. He
discusses the benefits and drawbacks of different ways to add video to your intranet,
as well as technical information needed to get started with streaming media and
the different technologies currently in use on many corporate intranets. |
Sessions F104 — E-Mail Management: Selection and Implementation
2:15 p.m. – 3:00 p.m.
Robert Smallwood, Partner, IMERGE Consulting
The session provides a definition and categorization of e-mail management (EMM)
and archiving software; talks about leading EMM vendors and the EMM approach
of leading enterprise content management (ECM) vendors in providing an integrated
solution; and discusses key compliance and legal issues and challenges.
Smallwood highlights key records management (RM) features/aspects of ECM
vendors, reviews proven best practices techniques in contract negotiation, and
provides a summary of caveats and proven successful techniques for implementing
EMM and meeting compliance demands. |
Sessions F105 & F106 — R&D Activity for the Intranet
3:15 p.m. – 5:00 p.m.
MODERATOR: Mary Lee Kennedy, The Kennedy Group
Raul Valdez-Peres, CEO Vivísimo—Search
Rob Kermode, GM, Customer Solutions, Sprint Business Solutions
Miles Kehoe, President, New Idea Engineering Inc.—Security
David Vandagriff, Corda Technologies—Dashboards
Ross Mayfield, CEO, Socialtext—Blogs & Wikis
This executive panel from leading vendors presents their insights on investments
being made today in technologies and their potential impact on an organization’s
intranet. They discuss some of the investments they have recently made, and how
these investments are being leveraged in today’s organizations. They share what
they see as the next hot thing, and what they think organizations need to do to be
in position to take advantage of them. |
Grand Opening Reception
5:00 p.m. – 7:00 p.m.
Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products. |
| Intranets Conference — Wednesday, November 16th |
| Keynote (for all tracks) |
 Building Capability in the Conductive Organization
9:00 a.m. – 10:00 a.m.
Hubert Saint-Onge, Principal, Saintonge Alliance Inc.
With the pervasive use of new technology, work now gets done through virtual tools, allowing unprecedented levels of interaction and collaboration. This new reality is having a radical impact on the principles of organizational performance: With “conductivity,” organizations become “networks of commitment.” At the same time, organizational performance has come to depend on a higher capacity for collaboration, learning, and innovation in order to cope with a fast-changing environment. More than ever, the effective development and harnessing of capability is the precursor to acceding to higher levels of performance. It is in this context that building an effective knowledge platform becomes a strategic initiative. The knowledge platform becomes a built-in rudder for learning and for adapting the organization to prevalent conditions. As an integrated part of how work gets done, such a platform generates capability as both individuals and teams overcome the challenges they encounter in their respective environment. Saint-Onge focuses on why the development and implementation of a knowledge strategy represents the most important approach currently available for organizations to continuously adapt to their environment. |
Wednesday, November 16th
Track E: Building the Intranet
Learn about tools, techniques, and strategies that can help you improve your
intranet. Intranet experts share their insights and lessons learned working with
people and technology to meet the needs of their organizations. Take away ideas
about usability, information architecture, and team development that can help you
take your intranet to the next level.
Organized & moderated by Darlene Fichter, University of Saskatchewan |
Networking Break — A Chance to Visit the Exhibits
10:00 a.m. – 10:30 a.m. |
Session E201 — LUV Your Users: How Southwest Airlines Makes Usability a Priority
10:30 a.m. – 11:15 a.m.
Patrick Dawson, Lead Consultant, Navigator Systems
Southwest Airlines made usability a priority in its development of a Documentum
KM application targeting over 12,000 employees spanning multiple departments. Making a new application easy-to-use takes upfront investment but pays off in the
adoption and use of the system as well as reduced training and support costs. Dawson
describes some of the methods that Southwest Airlines used, including wireframes,
screen mockups, PowerPoint prototypes, user interviews, and user testing,
to create an intuitive, attractive application for its pilots and flight attendants. |
Session E202 — Design Knowledge for Programmers
11:30 a.m. – 12:15 p.m.
Mike Kuniavsky, Consultant, Orange Cone, Author, Observing the User
Experience: A Practitioner’s Guide to User Research, & Adaptive Path
Nadav Savio, Giant Ant Design
Designers and programmers have a tough time communicating. There are two separate
corporate cultures and two different sets of communication and information
needs, but the two groups need to work together to create products with good user
experiences. This case study looks at one way to bridge the gap between designers
and programmers on different coasts by using an ultra-lightweight design knowledge
management system based on Movable Type blog software. Using agile programming
methods, in two months’ time, a rich and continually evolving knowledge
management system was developed by a team of three people. Kuniavsky discusses
this approach and the larger set of strategic problems encountered when creating
a user-centered product development culture in a company with existing processes. |
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:30 p.m. |
Session E203 — Personalization & Customization
Strategies to Improve Intranet Involvement
1:30 p.m. – 2:30 p.m.
Steve Lovitt, Information Center Analyst, Grant County Public Utility District
Eric Hards, Lead Multimedia Engineer, Lockheed Martin
Find out how using personalization and customization strategies on the Web development
side can help foster great interest in the intranet and more content. Lovitt
describes how templates were structured and style sheets developed that permitted
changes to selected portions of the site, and/or full site changes that alter
the entire intranet site. He highlights how the development team was able to allow
end users the flexibility to have a personal look and feel. Both Lovitt and Hards
describe how this approach has led to more end-user interest and participation
in the intranet project, which enhances the ability for better and faster site development
and maintenance. |
Networking Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:00 p.m. |
Session E204 — Benefits of a User-Centered Approach
to Information Architecture
3:00 p.m. – 3:45 p.m.
Joan Lasselle, President, Lasselle-Ramsay
Good information architecture (IA) design requires knowing your content and your
users and how they make sense of things. This session provides real-life examples
of using an IA methodology that focuses on users including creating user profiles
and conducting task and content analysis. Find out how these techniques can help
information architects more closely target the content users’ needs. Lasselle shows
how a user-centered approach to information architecture ensures increased reuse
of content, high productivity among users, and a high user adoption rate of products. |
Session E205 — Strategic Guide to
Self-Service Portal Development
4:00 p.m. – 5:00 p.m.
Kristen Yerardi, Senior Consultant, User Experience, Molecular, Inc.
Blue Cross Blue Shield of Massachusetts (BCBSMA) needed to find a way to
give members autonomy over their account information, which would keep the
insurer current with the latest advances in the health insurance industry. This session
offers a real-world example of the strategic steps required to launch a self-service
portal that improves customer service, reduces call center operations, and
provides a scalable platform for adding additional automated services. Learn how
to plan a phased approach to integrating different applications and systems into
the portal. Discover how customer research established task flows that were
streamlined and simplified with intuitive interfaces that are easy-to-use. |
COMMUNITIES OF INTEREST
5:00 p.m. – 6:00 p.m.
Join your colleagues at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Grab a drink or a soda before you head for some great networking, stimulating discussions and chance to interact with some of the outstanding conference speakers and moderators on topics such as:
- KM Strategies & Experiences
- Intranet/Portal Governance, User Experience & Strategies
- Social Networking, Collaboration, Blogging, & E-Learning
- Content Management
A cash bar will be available. Open to all registered conference attendees.
|
Wednesday, November 16th
Track F: Organizing the Information
Information, in its variety of formats, presents continuing challenges to intranet
professionals. These sessions focus on proven methods for managing intranet
information in terms of structures, and life cycles, right down to the meta level.
Moderated by Richard Geiger, San Francisco Chronicle |
Networking Break — A Chance to Visit the Exhibits
10:00 a.m. – 10:30 a.m. |
Session F201 — Evolving a Portal
10:30 a.m. – 11:15 a.m.
Tom Reamy, Chief Knowledge Architect, KAPS Group
Intranet management started out with the promise of a revolution and in too many
organizations is now seen as a minor component of information and knowledge
exchange whose budget gets cut in lean times. Management models seem to fall into
either the rigid, top-down corporate newspaper model with tightly controlled content
and standards, or the wide-open, cowboy technoid model of letting everyone put up anything in any form. There are severe drawbacks to both models, and this session
offers an entirely different model in which the intranet is approached as an organic,
biological-like entity whose evolution is guided rather than an information system
which is managed. The model combines ideas from complexity theory, the importance
of infrastructure elements (taxonomies, metadata), the creation of a system of multiple
business rules, and the importance of feedback and measurement with consequences.
If applied correctly, the result is an intranet that can be evolved in ways that
are both cheaper and more effective than traditional management approaches. |
Session F202 — Information Life Cycle Management
11:30 a.m. – 12:15 p.m.
Craig St. Clair, Principal, The Kennedy Group
Implementing an intranet information life cycle management helps to create a predictable
user experience for content creators, editors, and consumers. Mapping
the content life cycle from acquisition and creation to implementation and eventual
archiving helps establish an organization-wide understanding of where the
content is coming from, who its audiences are, and who needs to touch it along
the way. This session shares real-world examples of how to implement life cycle
management and provides tips and best practices on what to watch out for and
how to make it all work. |
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:30 p.m. |
Session F203 — Organizing Info for Better Search Results
1:30 p.m. – 2:30 p.m.
Elliot Barnett, ECM Manager, Maranti Inc.
Avi Rappoport, Search Tools Consulting Inc.
Dave Haucke, Global Marketing Manager, ISYS Search Software
Simplifying enterprise search is one key way to get better search results, and that
means getting the basics right first. As relayed by a user, vendor and analyst, this session
discusses steps for: establishing enterprise search goals; identifying the basics;
simplifying the process; evaluating structured vs. unstructured search; covering a
range of needs and data sources; and a successful pilot and evaluation process. |
Networking Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:00 p.m. |
Session F204 — Enterprise Search with Information Visualization
11:30 a.m. – 12:15 p.m.
R.J. Pittman, CEO, Groxis
The volume of valued information that organizations continue to accumulate is growing exponentially. Even the best of the current
generation of enterprise search applications can at times fall short of providing all of the information corporate researchers are
looking for, much less the tools to then leverage that information effectively. This session illustrates through several new
enterprise search applications how organizing information visually can enhance understanding and retrieval of relevant information to
improve knowledge sharing within organizations. Discover what really exists deep within some of the worlds largest content sources,
ranging from Google to Amazon to the Library of Congress using visual search, and find out how these technologies are being applied to
enterprise Intranets today. The session highlights the most immersive technologies in this sector including demos of Grokker,
Newsmap, Flickr, Inxight, and some interesting open source visual search solutions. |
Session F205 — Semantic Integration and Faceted Taxonomies
4:00 p.m. – 5:00 p.m.
David Brown, Senior Publishing Specialist, Internal Revenue Service
Tom Reamy, Chief Knowledge Architect, KAPS Group
This session focuses on two different approaches to organization information.
One leverages semantics (The IRS Tax Map) and the other approach reviews the
benefits of faceted navigation. The IRS Tax Map is an electronic research tool
developed and implemented for IRS telephone assistors to help them answer taxpayer
questions faster and more accurately. It is unique because it is produced
using ISO 13250 Topic Maps standard technologies and semantic integration.
IRS Tax Map enables research by subject and user discovery. Faceted navigation
is currently enjoying a boom, especially on e-commerce sites. However, faceted
navigation has mostly been limited to relatively small sets of items (wine, cookbooks,
and computers), and there are significant difficulties when you move to the
complex conceptual world of enterprise content. Reamy uses real-world examples
to show how to apply this exciting new approach to the complex enterprise
world of documents and Web pages on corporate intranets. |
COMMUNITIES OF INTEREST
5:00 p.m. – 6:00 p.m.
Join your colleagues at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Grab a drink or a soda before you head for some great networking, stimulating discussions and chance to interact with some of the outstanding conference speakers and moderators on topics such as:
- KM Strategies & Experiences
- Intranet/Portal Governance, User Experience & Strategies
- Social Networking, Collaboration, Blogging, & E-Learning
- Content Management
A cash bar will be available. Open to all registered conference attendees.
|
| Intranets Conference — Thursday, November 17th |
| Intranets Keynote |
 The Frontiers of User Experience
9:00 a.m. – 10:00 a.m.
Jesse James Garrett, Founder, Adaptive Path & Author, The Elements of User Experience
With the rise of user-centered design, user experience issues such as information architecture and interaction design have
become pivotal components of any Web site development strategy. But now, new tools and techniques are starting to emerge that will change the way we approach crafting applications to respond to user needs and user behavior. In this presentation, Jesse James Garrett offers some perspectives on the changes ahead of us and considers potential sources for new ideas and inspiration for the future of user experience. |
Thursday, November 17th
Track E: Information Discovery & Search
Just when you think “search” is figured out, a whole new set of opportunities and
challenges are presented. This track looks at the current and future state of enterprise
search, including a review of critical considerations when implementing and
managing an intranet search function.
Moderated by Avi Rappoport, Search Tools Consulting Inc. |
Networking Break — A Chance to Visit the Exhibits
10:00 a.m. – 10:30 a.m. |
Session E301 — Search 2005 and Beyond
10:30 a.m. – 11:15 a.m.
Avi Rappoport, Principal Consultant, Search Tools Consulting Inc.
Information discovery and search remain tough challenges in any organization,
but new tools and solutions are being created at a great pace. Hear from an expert
about realistic expectations for the near future, implementation challenges, tips
for getting the most out of your enterprise search, when to use complex concept
search tools and when to use simple text search tools. |
Session E302 — Intranet Search
11:30 a.m. – 12:15 p.m.
John R. McGrath, VP, Product Marketing, Fast Search & Transfer
Igor Perisic, PhD, Chief Scientist, Entopia
Mark Seamans, SVP, Research & Development, Verity
Matt Eichner, Business Development, Endeca
Our panel of vendors weighs in on how enterprises can make information (both
explicit and implicit) findable within an organization. Using real-world intranet case
studies they illustrate working examples that showcase enterprise information discovery
and search solutions. |
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:15 p.m. |
Session E303 — Inside the Enterprise: Implementing Search on the Corporate Intranet
1:15 p.m. – 2:00 p.m.
Robert J. Joachim, Information Systems Engineer, Lead, MITRE
Karin Schneider, Project Manager, Johnson & Johnson Pharmaceutical
R&D (J&JPRD)
Joachim describes MITRE’s implementation and use of the Google Enterprise
Search appliance for its corporate intranet search, including decisions leading up
to the selection, and MITRE’s experience with the appliance implementation, collection
design, content integration, and usage patterns and user experiences.
Schneider talks about the easy path to one-step, self-service search. She discusses
how J&JPRD has it all—custom attribute indexing, taxonomies, data integration,
data standardization, custom manual filtering, unstructured data, text parsing,
etc. However, search is still seen as a commodity and not a base enterprise
infrastructure component, so there is a diverse information landscape and multiple
search and retrieval approaches. Given the reality that all of these components
must co-exist, find out how J&JPRD has provided a search layer on top that makes
the connection for the user at the time of retrieval. Learn how J&JPRD integrated
a number of products to create an elegant search solution. |
Networking Break — A Chance to Visit the Exhibits
2:00 p.m. – 2:30 p.m. |
Session E304 — How to Select a Search System:
A 12-Step Process
1:15 p.m. – 2:00 p.m.
Steve Arnold, AIT Technology, & Author, The Enterprise Search Report
A cookbook for enterprise search does not exist. Unlike baking a cake or grilling
a chicken, the process is too variable, too dispersed, and too particularized to be
converted to a recipe. This presentation steps you through a process for selecting
a vendor, describes vendor pricing paradigms, and presents pitfalls and best
practices to follow in your enterprise search project. |
| Closing Keynote |
 From KM to Sense Making: From Efficiency to Effectiveness
3:30 p.m. – 4:30 p.m.
Dave Snowden, Founder, The Cynefin Centre
The journey to sense making from knowledge management, represents a desire to return to the basic driver of early KM, before installing a portal was the magic key, focusing on making better decisions and creating the conditions for innovation. Drawing on theory and practice in sense making and KM, as well as highlighting patterns from stories captured from KMWorld attendees, this talk focuses on five aspects of the way we perceive the world:
- The nature of the physical world, chaos, complexity, and order
- The nature of the way we have knowledge of the world and, in particular, the role of narrative
- The nature of the way we perceive the world, the pattern basis of human intelligence, and its consequences
- The nature of the way in which we assume and create identity structures to exist in the world
- The way that we exercise and are the subjects of the exercise of power
Snowden provides examples of how KM practitioners can capture the high ground of strategy in an organization and shift from the electronic storage of knowledge to its deployment and creation to enrich human decision making. |
Thursday, November 17th
Track F: Keeping Up with Intranet Trends
The ever-popular Web Slam completes this track focused on practical, hands-on
reviews of working intranets and opportunities extending the intranets role in enterprises
today.
Moderated by Tim DeWolf, Federal Reserve Bank of San Francisco |
Networking Break — A Chance to Visit the Exhibits
10:00 a.m. – 10:30 a.m. |
Session F301 — Delivering Innovative, Productivity-Enhancing Intranet/Extranet Opportunities
10:30 a.m. – 11:15 a.m.
Shiv Singh, Director, Enterprise Solutions, &
Bob Lord, President, Avenue
A/Razorfish
Using case studies such as Genentech’s sales force dashboard, Microsoft’s Partner
Point, Thomson’s employee portal, Western Union’s knowledge intranet, and
others from Fortune 500 companies, speakers illustrate tips and techniques for
creating productivity-enhancing intranets and extranets. |
Session F302 — Practitioners Bet on Intranet Trends
11:30 a.m. – 12:15 p.m.
Kristen Ramsbottom, Project Manager, Office of the CIO, Perot Systems
Jayne Dutra, Jet Propulsion Laboratory
Eric Hards, Lead Multimedia Engineer, Lockheed Martin
Seasoned practitioners from various sectors discuss the trends they are betting
on to meet their organization’s intranet needs. They explain which trends they are
not pursuing and why, as well as lessons learned from past hits and misses. This
interactive session will engage the audience in the dialog, and in polling to measure
the degree of agreement or disagreement with trend bets. |
Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:15 p.m. |
Sessions F303 & F304 — Web Slam: Show Me Yours—
And I’ll Show You Mine!
1:15 p.m. – 3:15 p.m.
Elton Billings, Information Architect, Openwave
Ever hear of a "Poetry Slam," a gathering for poets to share their work with other
poets? Web Slam is a fun, interactive event that follows a similar format, giving
attendees a rare chance to share their intranet sites with colleagues for praise,
awe, benchmarking, a critique, or other comments. "Show Me Yours" originated
from a note posted on a message board at the first Intranets conference by an
attendee who wanted to trade ideas with other intranet professionals and has been
a lively, popular event at past conferences. Come show your work—and you will
be rewarded with a look at the best work of your peers as well—or come just to
listen and learn what’s happening inside other people’s intranets. |
| Closing Keynote |
From KM to Sense Making: From Efficiency to Effectiveness
3:30 p.m. – 4:30 p.m.
Dave Snowden, Founder, The Cynefin Centre
The journey to sense making from knowledge management, represents a desire to return to the basic driver of early KM, before installing a portal was the magic key, focusing on making better decisions and creating the conditions for innovation. Drawing on theory and practice in sense making and KM, as well as highlighting patterns from stories captured from KMWorld attendees, this talk focuses on five aspects of the way we perceive the world:
- The nature of the physical world, chaos, complexity, and order
- The nature of the way we have knowledge of the world and, in particular, the role of narrative
- The nature of the way we perceive the world, the pattern basis of human intelligence, and its consequences
- The nature of the way in which we assume and create identity structures to exist in the world
- The way that we exercise and are the subjects of the exercise of power
Snowden provides examples of how KM practitioners can capture the high ground of strategy in an organization and shift from the electronic storage of knowledge to its deployment and creation to enrich human decision making. |
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