Welcome and Keynote: Knowledge Driven Enterprises: Strategies & Future Focus
8:45 a.m. - 9:45 a.m.
Thomas A Stewart
, Chief Marketing & Knowledge Officer
, Booz & Company
Former Editor & Managing Director, Harvard Business Review
Our experienced author and practitioner shares winning strategies for developing and evolving knowledge-driven enterprises that are productive, innovative, and successful. Using real-world examples he illustrates how those strategies have worked in many different types of organizations. Stewart also looks into the future and suggests directions that knowledge-driven enterprises will engage in over the next few years.
Keynote: Exploring Search Frontiers at NASA Langley
9:45 a.m. - 10:15 a.m.
, Information Management Branch Chief, Office of the CIO
, NASA Langley Research Center
In this case study, Ambur offers a practitioner's view of how her team pursues its goal of providing effective search for the thousands of researchers and engineers at NASA Langley.This user base found itself confounded by the multitude of options both for information — with hundreds of internal and external sources of web sites, databases, document repositories, scholarly journals, and image collections --- and in search interfaces, which had driven it to the open web and inferior results. This talk explores the decision to deploy Google Search Appliance internally as an effort to meet user expectations of easy-to-use search that provides unified information access. Ambur will cover the challenges faced, strategies undertaken, and ongoing team work required to deliver targeted results within a secure framework to achieve the goal of effective information mining enabling NASA mission success.
KMWORLD AWARDS & KEYNOTE: Search Patterns: Making Maps for Knowledge Discovery
8:45 a.m. - 9:45 a.m.
, President, Semantic Studios, & Author, Search Patterns
Search is among the most disruptive innovations of our time. It influences what we buy and where we go. It shapes how we learn and what we believe. It's also a radically multidisciplinary, creative challenge. In this talk, Peter Morville defines a pattern language for search and discovery that embraces user psychology and behavior, cross-channel information architecture, multisensory interaction, and emerging technology. He identifies design principles that apply across the categories of web, ecommerce, enterprise, desktop, mobile, social, and real time. And, he explains how futures methods and user experience deliverables can help us to create better search interfaces and applications today and invent the improbable discovery tools of tomorrow.
Leveraging Organizational Knowledge
9:45 a.m. - 10:00 a.m.
, Deputy Program Manager, USAF Pilot Physician Program
, Air Force Medical Service
The ability to act on organizational knowledge is not about improving search, it's about leveraging unstructured content to achieve sustainable and measurable benefits in business processes. This presentation, featuring one of Concept Searching's longest term customers, illustrates a new model that facilitates rapid deployment and maintenance of organizational controlled vocabularies and taxonomies, automatic extraction of conceptual metadata, and auto-classification and metadata tagging of data assets to enables compliance with records management, information assurance, e-discovery, and FOIA programs that interact with knowledge management platforms. The new paradigm is the foundation that transforms metadata to be the agent of change that drives organizational agility and performance.
KEYNOTE: The Resilient Organization
9:00 a.m. - 10:00 a.m.
In trying to create robust and successful enterprises, organizations have traditionally attempted to eliminate uncertainty through techniques such as scenario planning, risk assessment, process control, and using such programs as Six Sigma. However, the level of uncertainty and the consequences of failure have continued to create major problems for governments and industry alike. This presentation takes a radical new approach to uncertainty and supplies strategies to absorb uncertainty rather than eliminate it, thus creating a resilient organization. Resilience involves the recognition that failure of some type is inevitable and that what matters is early detection of failure and rapid recovery. Such approaches involve using modern technology to augment human sensor networks and distributed cognition (commonly but mistakenly referenced as crowd sourcing, or wisdom of crowds). Snowden looks at the basic principles and drivers of the shift from robustness to resilience and outlines new methods and tools to move strategy from a linear process developed and implemented over months to dynamic real type approaches with rapid adjustment of objectives, funding, and resources. He examines the way in which modern organizations are focusing on effectiveness, rather than efficiency, creating flexibility in organizational structures, and installing information systems that can support dynamic interaction. Using real-world examples and providing practical tips, Snowden emphasizes an ecological approach to creating resilient 21st-century enterprises.
CLOSING KEYNOTE: Knowledge Driven Enterprises of the Future: Analysts' Panel
4:00 p.m. - 4:45 p.m.
, President & Principal Analyst
, Real Story Group
The last 5 years have seen a fundamental sea change in information technology. The primacy of the end user in every organization has fomented a mini-revolution in information management technology that emphasizes better user experiences and the power of collaborative interaction. What will the next 5 years bring to knowledge and information management technology and practices? How can you prepare your enterprise to take advantage of the new future?