Interested in great customer relationships? Check out our CRM Evolution and Smart Customer Service Conferences this April

The World of Business Transformation

"Sooner or later, all industries and organizations will be forced to respond to these challenges. Smart organizations are planning their responses today."

Transformation is the current name being given to business process improvement efforts. As the term has become popular, authors have described many different kinds of transformation efforts. Digital transformation refers to a whole collection of changes in society and technologies that organizations must adopt to prosper in coming decades. Key among the changes requiring a response are those in customer expectations and information that can be gained by applying analytics to large data stores.

Search KMWorld

Connect