Registration is now open for KMWorld 2019. Register now to join us Nov 4 - 7 in Washington, D.C.

Increase Customer Support Performance with Knowledge

7 Signs You Need Advanced Analytics
     
THURSDAY, AUGUST 22, 2013
11:00AM PT / 2:00PM ET
 
REGISTER NOW
 
The knowledge critical for customer support is everywhere -- far beyond the knowledgebase -- in enterprise systems, social media and the cloud. The challenge is bringing it all together and making it actionable.

Learn how to transform knowledge access to increase agent productivity, deflect more calls, and satisfy customers more.
  • Present contextually relevant knowledge to agents on demand and in near real-time.
  • Discover related experts relevant to each case, so agents can validate content through collaboration and stop reinventing the wheel.
  • Give agents and customers the ability to search your entire knowledge ecosystem, securely.
No matter where your knowledge resides -- knowledgebases, CRM systems (Salesforce, Seibel, etc.), community platforms (Lithium, Jive, etc.), CMS platforms (SharePoint, Sitecore, etc.), email (Exchange, Lotus Notes, etc.), Social Media, and more -- we'll show you how to bring it all together and present it, in context.
   
     
MODERATOR
image
Andy Moore
Publisher
KMWorld
PRESENTERS
image
Ed Shepherdson
Senior Vice President, Enterprise Solutions
Coveo
 
Audio is streamed over the Internet, so turn up your computer speakers!
 

Search KMWorld

Connect