SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Get Social: How To Drive Loyalty and Empower Reps With Social Support Communities

MODERATOR
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Andy Moore
Publisher
KMWorld
 
PRESENTERS
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Elizabeth Brigham
Product Marketing Manager
Jive Software
 
 
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Jennifer Mitchell-Doe
eCommerce and New Media Marketing Manager
Analog Devices
 
 
WEDNESDAY AUGUST 28, 2013
9:00AM PT / 12:00PM ET
Your customers are demanding better answers, faster and social media gives them a louder megaphone. Few companies can afford to answer every question from every customer on a moment's notice. But neither can they afford to alienate customers by ignoring them or by shunting them into dead-end self-help systems that only waste time and increase frustration.

Join Jive Software and Analog Devices for an interactive webcast about how they used a social platform to transform an external customer support community into an extension of its support team. See how social features are used by Analog Devices to increase case deflection, drive higher customer satisfaction and transform their most active customers into product experts.

Attendees will learn:
  • Vital features of a successful customer support community
  • Ways to increase customer engagement and leverage peer-to-peer support to deflect support cases
  • How to drive higher customer satisfaction and customer lifetime value
Audio is streamed over the Internet, so turn up your computer speakers!
 
 

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