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Cloud Computing: The Evolution of the IT Help Desk

 
MODERATOR
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Andy Moore
Publisher
KMWorld
PRESENTERS
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Elaina Stergiades
Senior Research Analyst IDC
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Jessica Eastman
Content Marketing
Specialist
Citrix Online
 
THURSDAY, APRIL 22ND
11:00AM PT / 2:00PM ET

IT help desks are adopting a mix of innovative, new technologies, such as software as a service, virtualization and even strategic outsourcing. And while these new technologies align the IT help desk with business objectives, they also introduce  internal support challenges.

Join us for an interactive Webinar with Elaina Stergiades, IDC senior research analyst, to discover how IT organizations can better meet the needs of their internal customers.

Attend this live Webinar to learn:

  • The major challenges facing IT departments in 2010
  • How IT staff can better meet the needs of internal customers
  • Best practices for delivering internal support
  • And more…

Register now to join this online webinar

 

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