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Enterprise Collaboration 2.0: Connecting with the Global Opportunity (Strategic Focus)
This report outlines the market share opportunities of enterprise collaboration, with a focus on web-enabled, or 2.0, technologies. It provides comprehensive analysis of technology evolution, customers' requirements, the competitive landscape and vendors' go-to-market strategies.
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Understanding the TCO of SaaS CRM and KM in the Contact Centre
This report looks at the current trends in the hosted contact centre customer relationship management (CRM) and knowledge management (KM) markets, and the effects on enterprise balance sheets of software-as-a-service (SaaS) versus on-premises solutions. It also presents a matrix of the leading global CRM vendors, which offers a valuable insight into the strengths of various hosted vendors’ CRM solutions.
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Enterprise Collaboration - Delivering Better Business Results and Outcomes
When it comes to Enterprise Collaboration, many organisations remain 'land-locked'; restricted by the architectures, deployment models, and functionality of solutions that were conceived in another age - an age when there was no Web 2.0, no mobile Internet, no impending pandemic, and no economic crisis. Of those organisations that are trying to move ahead in the 'new world of work', many IT departments are struggling to keep pace with the rapidly-changing world of information worker solutions and with the consumerisation of collaboration technologies in particular. Web-native collaboration solutions are continuing to grow in popularity amongst the twenty-something 'net-generation', and these Internet-born offerings are now starting to cross over into the world of enterprise IT. The challenge for IT managers is to reap the benefit of the best aspects of these new tools, whilst avoiding the pitfalls that can arise from ignoring these possibilities altogether. Moreover, this must be achieved against a backdrop of shrinking IT budgets and increased expectancy.
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Business Intelligence and Enterprise Search to Ride Out the Recession (Strategic Focus)
The global recession will further compound business problems in 2009. Datamonitor believes that this is the right time for customers to derive value out of existing investments, capitalizing on the convergence between business intelligence (BI) and enterprise search and retrieval (ESR). This report focuses on converging BI and ESR technologies and highlights growth opportunities and user needs.
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The Web Analytics Report 2009 (Basic Edition, Team Use)
This report is ideal for those looking to develop a business-driven Web Analytics strategy, or who are considering selecting Web Analytics technology and require unbiased technical assessments, or who simply need a comprehensive guide to this complex landscape. Published by the same trusted team that has been providing vendor-neutral technology evaluations for the past 7 years, The The Web Analytics Report 2009 (Basic Edition, Team Use) provides a comprehensive overview of Web Analytics solution providers and best practices. Updated for 2009, the bulk of the report entails comparative evaluations of 20 Web Analytics solutions offerings.
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The Web CMS Report 2009
The acclaimed Web CMS Report 2009 (Standard Edition, Team Use) provides a comprehensive overview of Web Content Management products and best practices, including updated, 10- to 20-page comparative surveys of 42 Web CMS packages (24 in the Standard Edition) across 7 vendor categories. The report is ideal for organizations looking to develop a business-driven Content Management strategy, or who are considering selecting a CMS product and need unbiased technical assessments, or who simply need a clearly-written guide to this confusing, fast-changing landscape.
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The Search & Information Access Report 2009 (SMB / Departmental Edition, Team Use)
Like other CMS Watch offerings, the The Search & Information Access Report 2009 (SMB / Departmental Edition, Team Use) does not rank "best" vendors, but instead details the strengths and weaknesses of the various players, identifies their suitability for different use cases, and isolates vendor tendencies that may influence long-term product road maps. The Search & Information Access Report 2009 can help your team save time in the selection process, create an effective vendor shortlist, avoid selecting the wrong product, budget more accurately, and avoid painful setbacks.
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The SharePoint Report 2009 (Basic Edition, Team Use)
CMS Watch starts by setting aside the marketing hype and "received wisdom" around SharePoint, in order to evaluate the product's capabilities dispassionately and objectively. The report then looks at SharePoint's strengths and weaknesses, based on customer experiences, interviews with consultants, and hands-on testing. As independent domain experts with no ties to Microsoft, CMS Watch's sole interest lies in helping you figure out Whether, Where, When, and Why to use SharePoint. CMS Watch takes a multidimensional approach, reviewing how SharePoint "fits" well or poorly into enterprises of different types, sizes, and business profiles. The report offers candid, no-nonsense advice for both business and technology decision-makers.
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Enterprise Search Deployment, Usage, and Trends
Information Today, Inc., Shore Communications, Inc., and respected analyst Jean
Bedord recently completed an in-depth study of the dynamic enterprise search
marketplace. More than 250 search professionals – users, buyers, and champions
of the technology – provided unique insight into the trends driving and shaping
enterprise search. This primary market research was supplemented by in-person
interviews with representatives of market leading vendors.
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