KMWorld RSS Feeds : Research Center: Knowledge Management

A new day for Adobe

Wed, 28 Jul 2010 12:00:00 GMT

Will add WCM vendor to software portfolio

Memphis fights crime with predictive analytics

Mon, 26 Jul 2010 12:00:00 GMT

KM for SharePoint

Mon, 26 Jul 2010 12:00:00 GMT

Wall Street Network introduces Insight

Toward a smarter workplace

Wed, 21 Jul 2010 12:00:00 GMT

Metastorm enhance EA, BPA and BPM

Modeling goes to the cloud

Wed, 14 Jul 2010 12:00:00 GMT

Metastorm M3 features collaborative capabilities

DAM from Documentum

Wed, 14 Jul 2010 12:00:00 GMT

EMC reveals Media WorkSpace

Inside the head of your customer

Mon, 12 Jul 2010 12:00:00 GMT

New behavioral marketing service

Learning on the go

Mon, 12 Jul 2010 12:00:00 GMT

SumTotal unleashes ToolBook 10.5

Waiting for the fluid book format

Sat, 03 Jul 2010 12:00:00 GMT

Books are complex. Let's hope someday our standards live up to them...

Financial services: Real-time fraud countermeasures

Sat, 03 Jul 2010 12:00:00 GMT

From the simple to complex, fraud committed against financial institutions costs them and their customers billions of dollars per year...

Intellectual property firm eases e-discovery

Wed, 30 Jun 2010 12:00:00 GMT

eTouch SamePage announces V. 4.3

Wed, 30 Jun 2010 12:00:00 GMT

Adds content-, document-management capabilities

Fix it For Me!
Staying Ahead of the Customer Sat Curve with
Proactive Technology

Tue, 29 Jun 2010 12:00:00 GMT

When you think about reducing customer service costs and cutting margins while improving your service levels, most people go right to the concept of self-service. It's true that with an effective knowledge management solution and self-service portal, you can achieve these goals. You're harnessing knowledge of known issues and deflecting them to your self-service portal. In today's instant gratification world, customers prefer the convenience and immediacy of fixing it themselves...

Top Three Myths of KM for Customer Service

Tue, 29 Jun 2010 12:00:00 GMT

We labor under the misguided notion that when it comes to customer- and self-service, content is king. The more you have, the better. But many corporate efforts designed to enhance service options fail the very people they were designed to help: the customers. In a typical Fortune 500 company, there are hundreds of thousands of "digital artifacts" representing the internal "knowledge" of the organization. This collection of artifacts is captured by CRM and ECM solutions...

Five Big Customer Service Mistakes
And How to Avoid Them

Tue, 29 Jun 2010 12:00:00 GMT

Companies that are considered the gold standard for customer service wield it as a powerful differentiator, enabling them to distance themselves from competitors. There are common denominators these leading companies use to make their reputations. By adhering to best practices in service delivery, they're set up to provide a superior experience each time a customer contacts them using that opportunity to deepen the relationship, for increased loyalty, retention and revenues...

KMWorld RSS Feeds : Research Center: Knowledge Management

A new day for Adobe

Memphis fights crime with predictive analytics

KM for SharePoint

Toward a smarter workplace

Modeling goes to the cloud

DAM from Documentum

Inside the head of your customer

Learning on the go

Waiting for the fluid book format

Financial services: Real-time fraud countermeasures

Intellectual property firm eases e-discovery

eTouch SamePage announces V. 4.3

Fix it For Me!Staying Ahead of the Customer Sat Curve withProactive Technology

Top Three Myths of KM for Customer Service

Five Big Customer Service MistakesAnd How to Avoid Them

Fix it For Me!
Staying Ahead of the Customer Sat Curve with
Proactive Technology

Five Big Customer Service Mistakes
And How to Avoid Them