KMWorld RSS Feeds : Research Center: Customer Relationship Managementhttp://www.kmworld.com/rss/rss_feeds/default.aspxRSS feeds from KMWorld.com.All Content Copyright 1998-2013, KMWorld, a Division of Information Today Inc.1440http://www.kmworld.comhttp://www.kmworld.com/Images/KMWorld_Logo.gifhttp://www.kmworld.comBringing silos together with Appian RecordsThu, 09 May 2013 12:00:00 GMTAct on enterprise data through a single social interfacehttp://www.kmworld.com/Articles/News/News/Bringing-silos-together-with-Appian-Records-89541.aspxMoxie Software launches Social KnowledgebaseWed, 08 May 2013 12:00:00 GMTCrowd-sourced intelligence for customer experience http://www.kmworld.com/Articles/News/News/Moxie-Software-launches-Social-Knowledgebase-89502.aspxImproved e-mail solution for multichannel call centersTue, 07 May 2013 12:00:00 GMTKANA launches Response 13R1 with integrated text analytics http://www.kmworld.com/Articles/News/News/Improved-e-mail-solution-for-multichannel-call-centers-89485.aspx?Omni-channel? customer service from KANAWed, 01 May 2013 12:00:00 GMTAgent, Web, social and mobilehttp://www.kmworld.com/Articles/News/News/%e2%80%98Omni-channel-customer-service-from-KANA-89369.aspxKM and CRM: Is the line blurring?Stephen E. ArnoldMon, 22 Apr 2013 12:00:00 GMT"The blurring of CRM with knowledge management has begun in earnest..."http://www.kmworld.com/Articles/News/News-Analysis/KM-and-CRM-Is-the-line-blurring-89096.aspxBig data for voice of the customerMon, 22 Apr 2013 12:00:00 GMTClarabridge launches Version 6.0http://www.kmworld.com/Articles/News/News/Big-data-for-voice-of-the-customer-89121.aspx?Omni-channel? customer service from KANATue, 16 Apr 2013 12:00:00 GMTAgent, Web, social and mobile http://www.kmworld.com/Articles/News/News/%e2%80%98Omni-channel-customer-service-from-KANA-89032.aspxProduct, customer knowledge as a serviceMon, 01 Apr 2013 12:00:00 GMTMindTouch unveils cloud-based platformhttp://www.kmworld.com/Articles/News/News/Product-customer-knowledge-as-a-service-88741.aspxCRM in the age of the customerWilliam BandWed, 27 Mar 2013 12:00:00 GMTManaging customer relationships has become a top priority for continued business success. Tough economic conditions, the increasing cost of doing business, stiff competition, and the need to support and personalize every customer interaction are forcing business and technology leaders to think about the customer relationship management (CRM) life cycle beyond legacy CRM tools...http://www.kmworld.com/Articles/News/News-Analysis/CRM-in-the-age-of-the-customer-88481.aspxBlending CRM with BPMThu, 28 Feb 2013 12:00:00 GMTNew customer engagement hub from Pegasystemshttp://www.kmworld.com/Articles/News/News/Blending-CRM-with-BPM-88076.aspxImproving KM and Web self-serviceMon, 04 Feb 2013 12:00:00 GMTRightAnswers introduces SuiteApp, built on NetSuite SiteCloud platformhttp://www.kmworld.com/Articles/News/News/Improving-KM-and-Web-self-service-87524.aspxBoston uses CRM to help respond to Superstorm SandyMon, 04 Feb 2013 12:00:00 GMTTechnology from KANA helped the city in its battle against the elementshttp://www.kmworld.com/Articles/News/KM-In-Practice/Boston-uses-CRM-to-help-respond-to-Superstorm-Sandy-87525.aspxCustomer sentiment analysis: A shift to customer serviceJudith Lamont, Ph.D.,Thu, 31 Jan 2013 12:00:00 GMTSocial media is the canary in the coal mine. It provides early warning of issues that can become major problems if they are not detected quickly....http://www.kmworld.com/Articles/Editorial/Features/Customer-sentiment-analysis-A-shift-to-customer-service-87257.aspxCustomization tool resolves customer issues fasterMon, 21 Jan 2013 12:00:00 GMTBringing process automation to Salesforcehttp://www.kmworld.com/Articles/News/KM-In-Practice/Customization-tool-resolves-customer-issues-faster-87234.aspxSocialtext adds gamification and behavior managementMon, 17 Dec 2012 12:00:00 GMTPartnership with Badgeville embeds capabilitieshttp://www.kmworld.com/Articles/News/News/Socialtext-adds-gamification-and-behavior-management-86754.aspx