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Tuesday, May 28, 2019
CSUN Master of Knowledge Management

Learn to Manage your Organization’s Knowledge and Data – Master of Knowledge Management from CSUN

Designed for working professionals, this fully online program prepares you to manage the intellectual and knowledge-based assets of various organizations, including corporations, non-profits and government agencies. Learn how to manage big data, develop and transfer knowledge, foster innovation, and improve organizational performance.
 
  Table of Contents
Breaking News Inside KMWorld KM In Practice ViewPoints
Quote of the Week
It is unwise to be too sure of one's own wisdom. It is healthy to be reminded that the strongest might weaken and the wisest might err. — Mahatma Gandhi
  Breaking News

ABBYY to acquire TimelinePI to deliver digital intelligence for enterprise processes

Acquisition expands ABBYY's Digital IQ capabilities by combining content and Process IQ

ABBYY, a provider of Content IQ technologies and solutions, has signed an agreement to acquire TimelinePI, which provides a process intelligence platform designed to empower users to understand, monitor and optimize...

Continue Here: http://www.kmworld.com/Articles/News/News/ABBYY-to-acquire-TimelinePI-to-deliver-digital-intelligence-for-enterprise-processes-131879.aspx

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Verint Systems introduces improved automation abilities

The new Workforce Engagement enhancements use automation at key points to improve the experience for customer and employee alike

Verint Systems Inc, the customer engagement company, is releasing new enhancements to Verint’s Desktop and Process Analytics (DPA) solution, part of its Workforce Engagement offering.

These new software capabilities allow a business...

Continue Here: http://www.kmworld.com/Articles/News/News/Verint-Systems-introduces-improved-automation-abilities-131825.aspx

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Attivio and INRY join forces to bring AI-powered insights to the ServiceNow ecosystem

Helps companies using ServiceNow apply AI, machine learning, and NLP to mission-critical workflows in ITSM, customer service, and GRC

Attivio, a provider of AI-powered answers and insights, and developer of Elevate for ServiceNow, has formed a partnership with INRY (Integrhythm Inc.), a ServiceNow Implementation Partner. Together, the companies will help organizations transform...

Continue Here: http://www.kmworld.com/Articles/News/News/Attivio-and-INRY-join-forces-to-bring-AI-powered-insights-to-the-ServiceNow-ecosystem-131838.aspx

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  Inside KMWorld

Are We Heading Toward a Too-Much-Data Problem With Text? (Video)

Basis Technology SVP, Global Public Sector Christopher Biow looks at the advancing glut of text and discusses the data management challenges it may pose in this clip from his presentation at Text Analytics Forum 2018.

At Text Analytics Forum 2018, co-located with KMWorld 2018, Christopher Biow, Basis Technology SVP, Global Public Sector, looked at the advancing glut of text and discussed the data management challenges it...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Are-We-Heading-Toward-a-Too-Much-Data-Problem-With-Text-(Video)-130711.aspx

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  KM In Practice

Regions Bank selects IBM's AI to support next-gen CX

Watson has helped the bank to answer more than 1.5 million customer calls and 1.4 million banker questions

Regions Financial Corp., with $129 billion in assets, is a member of the S&P 500 Index and one of the nation's largest full-service providers of consumer and commercial banking, wealth management, and mortgage...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Regions-Bank-selects-IBMs-AI-to-support-next-gen-CX-131690.aspx

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  ViewPoints

To ISO or not to ISO? What you need to know about the new knowledge management standard: ISO 30401

Three key takeaways about the new ISO 30401

There has been a lot of buzz both positive and negative about the new ISO KM Standard. It was mentioned at KMWorld 2018, the Henley Forum, and other international KM venues. 

When...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/To-ISO-or-not-to-ISO-What-you-need-to-know-about-the-new-knowledge-management-standard-ISO-30401-131700.aspx

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Using Systems of Process as a Pathway to IT Modernization
To truly go digital, organizations must make their data intelligent—so that it is working for them, from acquisition throughout the entire document lifecycle.

To read more of this Best Practices in Document Management White Paper article, Click Here.
KMWorld Web Events
Coming July 16, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming October 24, 2019
Enterprise Digital Transformation Survey Results: Key Priorities, Readiness & Technologies Considered
Discover the key trends in digital transformation that you can put into practice. Find out how enterprises are approaching their DX projects regarding the prioritization, selection, use and location of technologies needed to support these projects, and where cognitive automation fits within these plans.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in August 2019***
Best Practices in Information Governance and Security

Protecting and managing information is one of the toughest challenges facing data-driven organizations today. The sources and endpoints continue to grow in size and variety, from on-premises data centers, to cloud applications and smart devices. Security threats continue to evolve, from “insider” attacks, to sophisticated viruses and ransomware. All the while, new regulatory requirements continue to emerge, from GDPR last year, to the California Consumer Privacy Act on its way in 2020.

The goals are straightforward, but the targets are constantly moving. Right now, the need for effective technologies and processes to optimize the value, access and use of information, improve compliance and e-discovery, and minimize risk is greater than ever.

Key focus areas will include:

• New Data Privacy Regulations • Information Lifecycle Management
• Digital Asset Management • E-Discovery and Compliance Archiving
• Data Analytics • Data Catalogs

To educate our audience about the latest challenges and developments, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

Digital Transformation

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Manchester Grand Hyatt, San Diego, CA
Aug 12, 2019 - Aug 15, 2019
Walter E. Washington Convention Center, Washington, DC
Aug 20, 2019 - Aug 20, 2019
JW Marriott Washington DC
Nov 04, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 04, 2019 - Nov 05, 2019
JW Marriott Washington DC
Nov 05, 2019 - Nov 07, 2019

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